Getting an Interview
Getting an Interview
Interviews for Top Jobs at Verizon Wireless
- Retail Sales Representative (245)
- Customer Service Representative (219)
- Sales Representative (57)
- Solutions Specialist (51)
- Customer Service Specialist (19)
- Business Account Executive (19)
- Sales Associate (16)
- Verizon Wireless Retail Sales Representative (15)
- Customer Care Representative (14)
- Experience Specialist (13)
- Retail Sales Consultant (12)
- Technical Support Coordinator (11)
- Technical Support Representative (11)
- Intern (10)
- Customer Service (10)
- Customer Specialist (9)
- Assistant Retail Store Manager (9)
- Account Executive (9)
- Customer Service Supervisor (9)
- Sales (7)
- Senior Sales Representative (6)
- Financial Services Representative (6)
- Store Manager (6)
- Retail Store Manager (6)
- Assistant Store Manager (6)
- Customer Service Representative, Call Center (6)
- Manager (5)
- Senior Customer Service Representative (5)
- TELESALES Representative (5)
- Major Account Manager (5)
- No OfferNegative ExperienceEasy Interview
I applied through a recruiter. The process took 1 day – interviewed at Verizon Wireless (Alpharetta, GA) in December 2011.
Unprofessional. 4 candidates got sent down into a small meeting room, 3 interviewers came in late. We got assigned to 1 interviewer each, rotating after 30 minutes or so, with 1 candidate sitting in the room doing nothing. All interviewers went over their timeslot, pushing back the time we could leave by. Didnt even know what the position was because they didnt either, they were just filling in positions for a new office apparently. Some easy technical questions about CS. I told them I wasnt interested in just sitting down programming and not doing anything people-based. They were looking for exactly that, just a bunch of starting level salary programmers. Didnt get an offer (obviously, since I told them I wasn't interested in this) and am now turned off from verizon wireless even for future jobs that have a definitive career path. It just doesnt seem like a good company to work for.
- Some obscure question about database stuff. It was a question about like a very specific shortcut you could use in some platform 1 Answer
- No OfferEasy Interview
I applied online. The process took 5 days – interviewed at Verizon Wireless (Alpharetta, GA) in October 2014.
The interview process involved basic customer service questions. If you don't know how to answer the questions you will not get a second interview. I suggest you research how to answer there questions before interviewing.
- No questions was unexpected. 1 Answer
Helpful (1)Accepted OfferNeutral ExperienceEasy Interview
The process took 5 days – interviewed at Verizon Wireless (Atlanta, GA) in August 2011.
The interview was truly a cinch. I was hired basically on the spot. It was fairly informal, and I pretty much had to nod my head abd smile like a good corporate lackie. I would suggest going in prepared because although my interview was a breeze, ive heard that most people who get hired go through a painstakingl difficult process in securing the job. For some reason the position is heavily applied for, and the recruiters milk it.
- Can you sell me this coffee mug. 1 Answer
I negotiated my base figure because I never settle for the first offer. Youre not doing yourself a favor by desperately jumping at anything they offer you. Learn this lesson because it will benefit you in life.
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 3 weeks – interviewed at Verizon Wireless (Atlanta, GA) in August 2011.
After applying online I received a phone call about 2 weeks later, it was an on the spot phone interview with someone from corporate. After passing the first round, I was advised they would pass my info along to the store manager to interview. Took about a week then I got a call from the manager, interviewed later that week with Store manager and another manager. They asked typical questions why do you want to work for VZW, describe a time when..., they strongly encourage you to go to school online if you are in school to meet the demands and needs of the business. After the interview they said it would be about a week or so to know if I did or didn't get the job. About a week on the dot, I received my offer, asked if I could think aobut it for an hour or so and call them back because I was taking a pay cut to get this job, but I knew VZW was a great place to work and the opportunities are endless and it would look great on my resume nonetheless, so I called back and accepted the offer. I had 48 hours to complete my drug test, the background check is very very thorough, whatever is on your resume and the application that you filled out must be exact, the background check agency they use will call you and ask for documentation if anything is not right, if there are too many errors you will not get the job. Verizon is very anal about stuff like that.
- Tell me about a time you went out of your way to help a customer? Answer Question
No negotiation, what they offer is what you get, take it or leave it. There is an opportunity to receive an end of the year bonus
- No OfferNegative ExperienceEasy Interview
I applied online. The process took 2 weeks – interviewed at Verizon Wireless (Kennesaw, GA) in October 2013.
Initial phone interview with recruiter, standard behavorial questions. Went in and interviewed with 2 store managers, standard star based interview. One manager was constantly texting during the whole interview, the other one seemed engaged, yet was chewing gum. Totally classless behavior from the store managers. Not surprising considering their poor customer service in general.
- Nothing unexpected. Same useless questions everyone asks Answer Question
- Accepted OfferPositive ExperienceEasy Interview
I applied online – interviewed at Verizon Wireless (Atlanta, GA) in March 2011.
Basic cookie cutter questions, they want you to be familiar with FCR and ownership, and how would deal with customers issues. there is a lot of room for advancement, however I think that the managers should interview you and not the inexperienced leads.
- Name a time you had to speak with an irrate customer and how did you handle it? Answer Question
Helpful (3)Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2+ months – interviewed at Verizon Wireless (Alpharetta, GA) in April 2015.
1. Phone Interview I received an email from Verizon to set up a phone interview. In that email, they attach a document that has: what the job will consist of, a video link to show you the atmosphere, and a little bit about the company and it's credo. The document also contained salary and other benefits should you be hired. The phone interview was pretty simple, they discuss a little bit of your resume, talk about the position and a little bit of what the hours would be. They ask you how familiar you are with wireless technology. They also ask you why you want to work there and maybe a few general interview-type questions that I don't quite remember. They will definitely ask about the company credo, so make sure you read that. They'll ask which one is your favorite or which one is the most important to you. Also be sure to watch the video. I didn't get a chance to watch the video, so after I reluctantly told her that, she didn't ask me anything about it. She talked about salary, which was set at 28K a year, but said something about how a degree and experience may have an affect on it. 2. Assessment Shortly after that, I received a email conversation for the assessment. The assessment is broken into 7 sections and there is a time limit. I believe the max time for the entire process is 90 minutes, though each section has it's own time limit. Not all sections have time limits, but most of them do. One section consist of those questions that you strongly disagree/agree. Another section consist re-typing a sentence as fast and accurately as you can. There is also a part where they play the audio and you have to type what you hear. Another section consist of matching numbers within a grid of numbers. Another section consists of audios of customer complaints and based on the knowledge provided for that customer, you must figure out which option is best. Another section is you listening to customer complaints and directing them to the right operator while at the same time looking at a set of a numbers and clicking match/no match. There's another section that involves fishing, which is mostly word problem solving. If A and B are this then what you need to catch C? That's all that I remember. It took me about an hour to finish the entire test, the lady said I passed. 3. Interview The interview was not as hard as I thought it would be. There was one recruiter doing the interview and she was very nice. She talked about the position a little bit and asked if I was to move forward in the process, did I need any particular days off in the next 3 months. This was because the training is 3 months long and has very specific days/hours. I told her that was fine and I hadn't planned anything. The interview didn't follow the typical style that most do. They didn't ask me to tell them about myself and my story or anything like that. She did ask why I wanted to work there and what's the best part of this position and what would be the biggest challenge. She asked where my knowledge was with wireless technology. Also asked about which apps I use and which operating system I was familiar with. One STAR question was asked. Tell me about a situation in your previous job where there was an unforeseen issue and how you handled it. The interview then moved to role base situation, where the interviewer played a customer and I was the customer service specialist. Two more of these were done, the latter two you were given pieces of paper that had information you would need to address the customer issues. Another task that was assigned to us was to sell the interviewer a piece of technology that we use or have used. That was mostly it. The interviewer actually talked for the most part during the interview. When the interview was basically completed, I asked questions of my own about pay and other benefits. While she answered, she told me she was sending all my information to HR. I took that as a good sign. At the end of the interview, she said if I was selected, they would contact me in the next few days. 3 hours later I received a call with a job offer. They were able to increase my salary to 32K along with many other benefits. Obviously a drug test was required within 48 hours, along with a background check. Make sure your resume is correct, as they will do a complete background check and verify your job history and salary. The background check people, a couple days later, asked for a recent pay stub and a W2 from a few years ago. A day later, I got a call to say everything is clear and to officially welcome me to the company. That was followed by an email confirmation with information about the first day and to create my ID. And that's pretty much it. Good luck!
- A situation in your life or job where there was an unforeseen issue and what you did to overcome it? 1 Answer
Helpful (4)Accepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 3 weeks – interviewed at Verizon Wireless (Atlanta, GA) in April 2015.
First it starts off with a phone screening from HR. They will then move you to higher management for an interview! This is a basic interview , with a role play task, you must call a client and set up a meeting with them to try to get them engaged and to purchase your products !
- Basic style interview questions: Name a time where you had to go above and beyond to finish a job? Why Verizon? What are the most important qualities you have that fit this role Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 1+ week – interviewed at Verizon Wireless (Tucker, GA) in July 2014.
It was a 3 interview process, 2 over the phone and one in person. The first interview I was asked about my self and why i was a good fit for the company and then I was asked to sell an item they had e-mailed me. Second interview I did the same but in Spanish since I am bilingual, the third interview was in person where they asked me about my self and how i could contribute to the company.
- They asked me to sell something base on the material I was e-mailed. Both in english and Spanish since I am bilingual Answer Question
- Accepted OfferNeutral ExperienceAverage Interview
I applied through an employee referral – interviewed at Verizon Wireless (Alpharetta, GA) in March 2011.
Meet and greet 1:1 interview then group presentation and presentation panel interview with senior managers. Whole process took over a month until offer stage. Not difficult just a few hoops in the process and got an offer after 3 weeks.
- Describe you prospecting abilities and share a recent experience? Answer Question
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