Verizon Wireless Customer Service Representative Interview Questions & Reviews
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Updated May 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 54 ratings 
“Average” Interview
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Interview Experience [?] Based on 54 ratings
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| 1–10 of 54 Verizon Wireless Interviews | Sort by |
Customer Service Representative at Verizon Wireless
Posted May 24, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2012 in Bangor, ME (took 2+ months)
Applied online sometime around late February. A couple weeks later got an email from the HR rep (who turned out to be extremely helpful throughout the looooong interview process), to set up an initial phone screening for the following week. After passing the phone screening, I was setup to go in to the location I was applying for to take their "online assessment", which lasted 2 hours and consisted of various skills test. These tests ranged from simple typing speed, to listening ability, problem solving, etc.
Immediately after finishing the assessment I was notified that I passed, and was set up for a 2nd phone interview the following week. This phone interview was longer and more in depth than the initial screening, with more job experience related questions. At the conclusion of the interview the HR Rep said she thought our conversation went well and would get me set up for my face to face interview sometime within the next week... only I didn't hear anything after 2 weeks. I then emailed the HR rep that I had originally been in contact with, at which point I learned that I hadn't heard back yet because the training class that I was applying for had been postponed until further notice.
However, in mid-May I was finally contacted by HR and notified that the class had been rescheduled, and that they would like to move me on to the next phase, which would be the face to face interview. This interview was with two different supervisors and consisted of a lot of very specific questions based on past experience. In the second part of the interview several recorded calls were played and I was asked questions about what the rep did right/wrong.
I was contacted the next day after this interview and received a verbal offer, pending background check. A-Check took about a week to complete, at which point the offer was made official. In all it was a long process, from late February/Early March until late May, but part of that was due to the training session being postponed. The HR rep was great about replying to my emails and answering whatever questions I had throughout the process.
Interview Questions
Negotiation Details
There was no negotiation. The starting salary is set in stone, and it is very reasonable, especially when benefits are taken into account.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted May 2, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Little Rock, AR (took 3 weeks)
1) Applied online with an employee referral.
2) Received an email the next day to schedule a phone interview.
3) After phone interview, scheduled a time to take skills test.
4) After skills test, scheduled a time for do face-to-face HR interview.
5) After HR interview, scheduled a time for supervisor interview.
6) After supervisor interview, they were extremely vague about their decision.
This was my first experience with the corporate interview process. While others say it is easy, I was extremely stressed out from Verizon's lack of communication in the process. From reading other reviews on this forum, I can confirm that if Verizon doesn't inform you of the next step in the hiring process right then and there, you can assume you're off the grid.
During the process, HR was extremely difficult to reach and over 80% of the time didn't return my e-mails/calls.
Verizon has a nasty habit of not giving you a straight answer when asking for feedback. I went through the hiring process twice (and even made it to the last step each time), and was told vague responses like "you weren't specific enough in your examples," or "your thoughts weren't organized." I call BS on both of these, because there's no way I would have made it to the last step BOTH TIMES, if someone didn't believe there was potential.
I know from a friend that works at Verizon that it's a nice place to work, which is why I tried twice (and might even try again in the future). I'm hoping that my experience will be different at a different call center...
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted Apr 26, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Bellevue, WA (took a day)
They use the Star formation of questions. Be prepared with examples of how you overcame obstacles with the problem- what tactics did you use to solve the problem and the end result of the problem. This applies to teamwork questions as well as any other questions. They rate you on every question. Be prepared like you are studying for an exam. Corporate format. Google STAR interview process.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted Apr 15, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 (took 2 months)
Had an on-campus interview. It was professional and very exciting. Seemed like a great opportunity. The person with whom I interviewed was also excited and personable. They presented a very positive description of the opportunity, and I was excited about the job. Unfortunately, they were not very specific about the job that I was going to have until after I accepted the opportunity. It appeared that they were assigned the duty of interviewing without really having the authority to complete the hiring process. Looking back, I now realize that they appeared to be satisfying a requirement that was assigned to them without really being empowered to place me in a position for future success. Knowing what I know now, I would have never accepted the position without a more definitive commitment from the company.
Interview Questions
Negotiation Details
No negotiation - either take it or leave it.
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted Apr 5, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Woodbridge, VA (took 1 week)
Started with several phone interviews and then you are sent to a store for a "managerial interview". All interviews were not very intimidating and everyone seems very pleasant. However, after receiving my first offer letter they decided to change the job I was applying for to Sales instead.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted Mar 27, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in Greenville, SC (took 4+ weeks)
Several weeks after filling out an online application, I was contacted by phone to setup an initial phone interview. The phone interview took about 10-15 minutes and mainly asked questions to determine if I could fulfill the demands of the job. After the phone interview, I was scheduled for a computer-based skills test, which lasted about 90 minutes. After passing the skills test, I was contacted for a one on one interview. I was actually interviewed by two different individuals, an HR rep and a CS Supervisor, but not simultaneously. That process lasted about an hour. I was later contacted by phone with the job offer, pending successful background check and drug test. The whole process from initial interview until completion of the background check took a little over 4 weeks.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted Feb 12, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Southfield, MI (took 2 weeks)
I had a phone interview with a member of HR where I was required to disclose all of my previous employers - including specific dates of employment - for the past 7 years. At the end of the phone interview I was invited to come to the site 4 days later for a skills test and a 1:1 interview with another member of HR. The skills test was on a computer and required basic problem-solving questions as well as a multi-tasking simulation. At the end of the interview I was asked to come back to meet 1:1 with a supervisor. In this interview I was asked basic questions about previous experience, situational questions and I also listened to some phone calls with customers and was asked to provide feedback on how I felt the VZW reps handled the calls. About two weeks after the first phone conversation I received my job offer. Following the offer I went through a drug test and a background check.
Interview Questions
Negotiation Details
No negotiation. Everyone starts at the same base salary.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted Jan 17, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 2 days)
The first woman was nice very social and the second woman was cold and very decisive. I did a online application and received an email to set up a first interview. It was a series of questions and they sent me a letter of rejection afterwards. The interviews lasted 30-40 minutes each.
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted Jan 9, 2012 — 0 of 3 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Apr 2010 (took 5 days)
It went well, it went well and I asked if and they said it would be possible but i said ok and then t hey declined to offer and so I just went with whatever she did and then he said that is not fair so I pressed onto something else and i got s job at a local bar so from that moment on I knew,
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted Dec 26, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 (took 4 weeks)
Skills test first, then 2 phone interviews (first general info about past jobs, second more in depth using S.T.A.R. format, then final face to face. After you accept the position you will go through a drug test and a very thorough background check..
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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