I applied online and the process took 3 weeks - interviewed at Verizon Wireless in January 2014.
Interview Details – I applied online with an application. i got called about a few days after. During the first phone interview i was asked basic questions about my resume and application. With a couple of questions regarding changing jobs. I was setup to go in for the assessment that very same phone call. The assessment took place about a week after. The assessment had 7 parts to it measuring your personality and ability to do the job. i got setup with the next interview the same day. The interview was about 5 days after with two people. Questions regarding your customer service was asked. if done well you'll be setup for the last interview with more questions regarding customer service. The whole interview process was great and everyone was polite. They do a great job with their interview process.
Interview Question – Role play a customer service representative for a phone company. Answer Question
Negotiation Details – There is no negotiating. they send you what the job is and how much you get paid. You know ahead of time what everything is. I would recommend this job to anyone.
I applied online and the process took 6 weeks - interviewed at Verizon Wireless.
Interview Details – They found me on career builder, contacted me by phone to request an interview by phone, then contacted me for the interview. I was then contacted to schedule a second interview by phone. After the second interview by phone, I was contacted and asked for an in person interview. Each of these interviews were with separate people, although I got the impression that the phone interviews had somebody listening in. After the in person interview, I was contacted and offered the position. They sent me a new hire packet with paperwork necessary for a drug test and background check. Although I was in a car accident on the way to get my drug test and the drug test I requested at the hospital did not meet the standards for the test they requested, my hiring was not delayed. It takes almost a month to perform the background check and they extended the deadline for the drug test in the meantime.
Interview Question – How do you adapt to change was the most important question they asked during the interview. Every person was asked and how we responded determined our suitability for the position. I do not remember how I responded. I just remember that I was told afterwards that it was the most significant question of the interview. Answer Question
I applied online and the process took 2 weeks - interviewed at Verizon Wireless.
Interview Details – Interviewer used STAR model (look it up!) feature behavioral-based questions. Example: "Describe a recent examples of when you had an angry customer; how did you deal with it?" You're graded between 1-3 or 1-5 based on your answer per question, and they get a composite score (say, 20) which they use to rank candidates. Be specific and recent with examples, don't lie, and ask to repeat the question if you need to.
Interview Question – I was asked to sell the hiring manager a pencil or pen. View Answer
Negotiation Details – I just took the offer. But you CAN negotiate... say, "I was just going over my budget and to make this work, I'd like to request..." and then give a number. You'd be surprised! They can always say no.
I applied online and the process took 2 months - interviewed at Verizon Wireless.
Interview Details – Only made it through the second interview as I accepted an offer from another job prior to completing process. Was called back for additional interviews but declined. Very simple process if you've ever worked in customer service before.
Interview Question – no questions were difficult. If you understand technology and have experience in the customer service industry then you will get a call back Answer Question
Reason for Declining – had already accepted offer at another business,
I applied online and the process took 1 week - interviewed at Verizon Wireless.
Interview Details – I applied online and was contacted via phone to come in for an in person interview. When I arrived I took a test with a group of about 4 other people on a computer. It was a skills and personality test. After I completed this test I waited in the lobby for a few minutes and was then called in to interview 1:1 with a recruiter and a customer service supervisor. I was given a tentative offer on the spot, and received an official job offer over the phone the following day.
Interview Question – The most difficult question was answering about hypothetical customer service situations and how I would solve them. I was also asked to describe an experience I had in the past with a negative customer interaction, and what I was able to do in order to turn the interaction into a positive one. View Answer
Negotiation Details – I didn't know enough to negotiate - I was fresh out of college and this was my first 'real' job. They base initial salary off of experience + education, so I'd recommend negotiating and emphasizing your relevant skills. They likely won't negotiate on things like sick leave, vacation time, etc. as I believe it's standardized company-wide for each position and years with the company.
Very Difficult Interview
I applied online and the process took 2 months - interviewed at Verizon Wireless.
Interview Details – Phone Interview, Skills Testing, One on one interview w/ recruiter then one on one interview with supervisor, offer. One good tip that I got from an interviewer there was to not use the words "we" or "us" because there weren't any other people being interviewed. This was no doubt the LONGEST interview process I had ever been through and then they only gave me enough time to put in notice at my job on Friday to start Monday, although I told them at the beginning of the process that I wanted to give two weeks notice to my previous employer.
Interview Question – Tell me about a time when you had to tell a customer "no". What are you the worst at? What would a person that didn't like you personally say about you? Tell me about a time when you went above and beyond to get the job done. I've interviewed 500 people for this position. Why should I hire you? View Answer
Negotiation Details – There was no negotiation. Everyone starts at the same hourly wage and same schedule.
I applied online and interviewed at Verizon Wireless.
Interview Details – So far I've had 2 phone interviews as well as a test
Interview Question – All the questions are behavioral. At the end of the interview I wasn't told if I passed the interview or not. The waiting begins now, I guess. Its stressful. Please just be prepared for a lot of "tell me about a time" questions. Answer Question
I applied online and the process took 4 days - interviewed at Verizon Wireless in April 2009.
Interview Details – The interview process is relatively smooth process. (Many years ago) The first interview was over the phone just to get a feel for the candidate. The second interview was face to face. The interviewer asked questions about your previous work experiences and the culture of the environment. Verizon Wireless culture is extremely important and unique in the wireless industry. There is electronic test following the interview if you make it that far. I feel the questions were common sense but common sense isn't common anymore so many people do not "pass." If you do succeed then you are one step closer. There is a background and drug test which should never be a problem for a standard law abiding citizen. Its smooth sailing from there on out.
Interview Question – Be ready to answer situational questions. Ex: Tell me a time when (fill in the blank), and how did it work out. Answer Question
Negotiation Details – There is a specific starting rate for this position. There is no negotiation.
I applied online and the process took 4+ weeks - interviewed at Verizon Wireless.
Interview Details – first call and screening with recruiter, second call from manager to ask a few questions and to schedule in person interview. You will have a 1st, 2nd and sometimes 3rd interview. Then you will receive a phone call and a letter with your offer.
Interview Question – Tell me a time when you had a customer that was really mad or upset what did you do to take control of the situation and what and how did you fix it for them. Answer Question
I applied online and the process took 6 weeks - interviewed at Verizon Wireless in November 2010.
Interview Details – The interview process started with a recruiter going over on your resume followed by 2 more phone interviews along with a face to face which involved STAR questions. Afterwards a background check was performed. Please make sure you have all of your previous employers telephone numbers and your salary history. Or you may or them on IRS.gov.
Interview Question – How long do you expect to stay with the company? Answer Question
Negotiation Details – There was a set salary of $28000. No room for negotiation even with an advanced education.
Pros: “Regular work, clean facilities, good benefits.” “Regular work, clean facilities, good benefits.” – Full Review
Verizon Wireless is....YOU. Our customers. Our suppliers. The communities we serve. Our employees. We are a company that is truly a reflection of the world around us: diverse, high-energy, inquisitive, moving forward… — Full Overview
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