Verizon Wireless Customer Service Supervisor Interview Questions

Updated Oct 23, 2014
Updated Oct 23, 2014
9 Interview Reviews

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Customer Service Supervisor Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

This organization is huge on the STAR format of interviews. They conduct the interviews as a panel forum. You need to follow the STAR format to a T otherwise you are marked down for not answering in the right format. This sort of process is fine if they are looking for someone to be mindless.

Interview Questions
  • Tell about a time your failed. What happened and what was the end result.   Answer Question
Negotiation Details
No negotiation. Take it or leave it.
Accepted Offer
Negative Experience
Difficult Interview

Other Interview Reviews for Verizon Wireless

  1.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They typically hire Supervisors from within. There are very few positions in management that come from outside of the company. Please be dressed professionally although many of the locations have a casual dress code.

    Interview Questions
    • They ask you behavioral based questions. Answer honestly. Tell me about a time when you had conflicting priorities.   Answer Question
    Negotiation Details
    no negotiation
    Accepted Offer
  2.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Rochester, NY
    Anonymous Interview Candidate in Rochester, NY
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Verizon Wireless.

    Interview Details

    Multiple interviews both over the phone and in person. Interview questions utilize the STAR format to obtain behavioral information.

    Interview Questions
    • Name a time you were called upon to solve an intricate problem with little to no resources. What was the issue? And, what steps did you take to get the issue resolved? What was the outcome?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless.

    Interview Details

    Typically you will meet first with an Associate Director and a member of HR. The next interview will be with 2 Associate Directors and then sometimes there is a 3rd where you will meet with the Call Center Director. The questions are behavior-based...."Tell me about a time when...." so if you review top behavior based interview questions for managers online you should be fine. Make sure to answer in the STAR method, situation, task, action, result. Not all questions will be like this but most will. Also, quantify you answers/results with NUMBERS!

    Interview Questions
    • Tell me about a time when you had to deal with a difficult employee that was also your top performer. Tell me about a time when you missed a deadline.   View Answer
    Negotiation Details
    None. Sups start off at the same pay unless there is some type of special circumstance that I am not aware of.
    Accepted Offer
    Negative Experience
    Average Interview
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  5.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Verizon Wireless.

    Interview Details

    It was a fair process. However, they did not seem to know exactly what the job entailed. Turns out they were looking for something completely different than the job description.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  6.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took 3 daysinterviewed at Verizon Wireless in July 2011.

    Interview Details

    Standard interview where behavioral questionz are asked.

    Negotiation Details
    I didnt negotiate no need to
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Irvine, CA
    Anonymous Interview Candidate in Irvine, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in May 2010.

    Interview Details

    There are 2 phone interviews followed by 2 face to face interviews. They do a thorough background check so do not lie about anything. They will also ask for your tax info so you can prove that you really made the money you state you did.

    Interview Questions
    • Tell me about a time you had to rally a team or group to share your vision.   Answer Question
    Negotiation Details
    No negotiation. They will low ball the offer and say take it or leave it.
    Accepted Offer
    Negative Experience
    Difficult Interview
  8.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless in March 2010.

    Interview Details

    STAR format you will be ask to explain a situation from a previous employer and how you reacted to the situation. The process starts with a phone interview then testing . If you pass the testing you will complete a panel interview. Be prepared to spend about one hour of time interviewing on site.

    Interview Questions
    Negotiation Details
    no negotiations accept or reject offer
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Chandler, AZ
    Anonymous Interview Candidate in Chandler, AZ
    Application Details

    I applied through other source. The process took 2+ monthsinterviewed at Verizon Wireless in September 2008.

    Interview Details

    I was an internal candidate in a leadership development program

    Interview Questions
    • What is your thought process when choosing whom to delegate a project/task? What tasks do you delegate, to whom and why?   Answer Question
    Negotiation Details
    No negotiation was possible
    Accepted Offer
    Positive Experience
    Average Interview

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