Verizon Wireless Interview Questions & Reviews
Updated May 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 234 ratings |
Interview Experience [?] Based on 234 ratings
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Customer Service Representative at Verizon Wireless
Posted May 24, 2012
3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2012 in Bangor, ME (took 2+ months)
Applied online sometime around late February. A couple weeks later got an email from the HR rep (who turned out to be extremely helpful throughout the looooong interview process), to set up an initial phone screening for the following week. After passing the phone screening, I was setup to go in to the location I was applying for to take their "online assessment", which lasted 2 hours and consisted of various skills test. These tests ranged from simple typing speed, to listening ability, problem solving, etc.
Immediately after finishing the assessment I was notified that I passed, and was set up for a 2nd phone interview the following week. This phone interview was longer and more in depth than the initial screening, with more job experience related questions. At the conclusion of the interview the HR Rep said she thought our conversation went well and would get me set up for my face to face interview sometime within the next week... only I didn't hear anything after 2 weeks. I then emailed the HR rep that I had originally been in contact with, at which point I learned that I hadn't heard back yet because the training class that I was applying for had been postponed until further notice.
However, in mid-May I was finally contacted by HR and notified that the class had been rescheduled, and that they would like to move me on to the next phase, which would be the face to face interview. This interview was with two different supervisors and consisted of a lot of very specific questions based on past experience. In the second part of the interview several recorded calls were played and I was asked questions about what the rep did right/wrong.
I was contacted the next day after this interview and received a verbal offer, pending background check. A-Check took about a week to complete, at which point the offer was made official. In all it was a long process, from late February/Early March until late May, but part of that was due to the training session being postponed. The HR rep was great about replying to my emails and answering whatever questions I had throughout the process.
Interview Questions
Negotiation Details
There was no negotiation. The starting salary is set in stone, and it is very reasonable, especially when benefits are taken into account.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
More Verizon Wireless Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Revenue Assurance at Verizon Wireless
Posted May 23, 2012
3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Dublin, OH (took 3 days)
I was an internal candidate at the time. Verizon tends to have the position filled before they even interview so I had no chance. Verizon only interviews in STAR format which is nothing but faking your way through the interview. Tell them about how you took a customer from extremely irate to extremely happy....that kinda stuff.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted May 22, 2012
3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Fairview Heights, IL (took 4 months)
First, I had a 45 minute phone interview with a recruiter. You'd think he was vetting me to be a Secret Service Agent. He was grilling me about every job on my resume. The interview was very in-depth. I made it past the interview to another 45 minute phone interview the next day. This interview was more of the same. I felt like I was being interrogated.
I was finally set up with a one-to-one interview about two weeks later. That interview was good. She seemed to have a good head on her shoulders and didn't ask any stupid questions. Her questions were to the point and based on whether or not I could do the work.
I made follow up calls and E-mails and never could get anyone to talk to me. Finally, about 3 months later, I got an E-mail that said that I didn't get the job. They could've called me back and let me know! Will not interview with them again. Waste of time.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
More Verizon Wireless Retail Sales Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Business Account Executive at Verizon Wireless
Posted May 10, 2012 — 1 of 1 people found this helpful
3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2012 in San Francisco, CA (took 2 weeks)
My initial interview was with the manager of Human Relations Recruiting. My second interview was with the managers of the Verizon Wireless San Francisco Office. Both were phone interviews.
During the first interview, i was asked general employment questions and was asked to give reasons why I might fit the position I was applying for.
On the second interview, I was asked more job specific questions such as how I have handled certain sales situations in my prior sales experience and how I might see myself generating new business for Verizon Wireless. Prior to my second interview, I went to the Verizon Wireless website and "boned up" on products and services that they offered. During my interview with them, I integrated my answers with the facts I aquired learning about their products and services. The interviewer complimented me on "doing my homework" prior to out talk. I thought the interview went well.
Recently, I was informed by Verizon Wireless that the first position I applied for had been filled by a applicant that was more qualified. A second email informed me that the other position I applied for was currently not available, but encouraged me to check the Verizon Website for other positions. I plan to do so.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
More Verizon Wireless Business Account Executive Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Consultant at Verizon Wireless
Posted May 8, 2012
3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2010 in Stillwater, OK (took 2 weeks)
Dress nice and know about the company
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
More Verizon Wireless Retail Sales Consultant Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted May 8, 2012
4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Deer Park, NY (took 3 days)
First you must apply online, then I would suggest handing in your resume to the store you wish to work at. Management can take up to a year to get back to you. Then they schedule your first interview, if you do well, you get to have a second interview. Then after that is you human resources interview and drug test. Pass all and you are hired.
Interview Questions
Negotiation Details
not at all.
Other Details
I applied In-Person and the interview consisted of a Background Check, a Drug Test, a Group/Panel Interview and a 1:1 Interview.
More Verizon Wireless Retail Sales Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales Representative at Verizon Wireless
Posted May 7, 2012
2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 1 week)
Phone interview x 2 then 1:1 interview with store manager
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
More Verizon Wireless Sales Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Design at Verizon Wireless
Posted May 6, 2012
2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2011 (took a day)
Only asked to describe previous design projects. Not very engaging and never heard back.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Consultant at Verizon Wireless
Posted May 5, 2012
3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took 4+ weeks)
They just asked about technical skills.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Background Check, a Skills Test, a 1:1 Interview and a Phone Interview.
More Verizon Wireless Consultant Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Verizon Wireless
Posted May 2, 2012
4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Little Rock, AR (took 3 weeks)
1) Applied online with an employee referral.
2) Received an email the next day to schedule a phone interview.
3) After phone interview, scheduled a time to take skills test.
4) After skills test, scheduled a time for do face-to-face HR interview.
5) After HR interview, scheduled a time for supervisor interview.
6) After supervisor interview, they were extremely vague about their decision.
This was my first experience with the corporate interview process. While others say it is easy, I was extremely stressed out from Verizon's lack of communication in the process. From reading other reviews on this forum, I can confirm that if Verizon doesn't inform you of the next step in the hiring process right then and there, you can assume you're off the grid.
During the process, HR was extremely difficult to reach and over 80% of the time didn't return my e-mails/calls.
Verizon has a nasty habit of not giving you a straight answer when asking for feedback. I went through the hiring process twice (and even made it to the last step each time), and was told vague responses like "you weren't specific enough in your examples," or "your thoughts weren't organized." I call BS on both of these, because there's no way I would have made it to the last step BOTH TIMES, if someone didn't believe there was potential.
I know from a friend that works at Verizon that it's a nice place to work, which is why I tried twice (and might even try again in the future). I'm hoping that my experience will be different at a different call center...
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
More Verizon Wireless Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?


