Getting an Interview
Getting an Interview
Interviews for Top Jobs at Verizon Wireless
- Retail Sales Representative (268)
- Customer Service Representative (237)
- Solutions Specialist (78)
- Sales Representative (59)
- Business Account Executive (21)
- Verizon Wireless Retail Sales Representative (20)
- Experience Specialist (20)
- Customer Service Specialist (19)
- Sales Associate (18)
- Customer Care Representative (15)
- Retail Sales Consultant (13)
- Technical Support Representative (12)
- Customer Service Supervisor (12)
- Customer Service (11)
- Intern (11)
- Technical Support Coordinator (11)
- Account Executive (10)
- Assistant Retail Store Manager (10)
- Customer Specialist (9)
- Sales (8)
- Customer Service Representative, Call Center (8)
- Financial Services Representative (7)
- TELESALES Representative (7)
- Assistant Store Manager (6)
- Senior Sales Representative (6)
- Retail Store Manager (6)
- Store Manager (6)
- Solutions Manager (5)
- Major Account Manager (5)
- Senior Customer Service Representative (5)
Helpful (162)Accepted OfferAverage Interview
I applied online. I interviewed at Verizon Wireless (Charlotte, NC) in July 2014.
I applied for VZW on June 1or 2 2014 online, I got an email on June 24th thanking me for applying for VZW with attached job summary, work environment info, the company's credo and a short video and appointment dates to schedule your phone interview. Make sure to read all the information given especially the company's credo and watch the video because you will be asked about them. I scheduled my phone interview for June 30th, I was called on June 30th and the interview was just a pre-screen. He asked about my resume.He asked what did I like about the company's credo, how do I feel about the video and what did I like about it. He went over the job description and asked why do I want to work for Verizon. The interview lasted about 20 minutes. After the interview, I was told I will be moving on to the next step in the interview process which was the assessment. I scheduled it for July 2, which was at 10:00am at the job location. The assessment is seven part. Keep in mind, each section of the assessment is timed. It took me about an hour and a half to finish it. If you have basic common sense and basic reading comprehension this assessment will be easy breezey. After I was done with the assessment I was taken out in the hall and was told I passed. They didnt have anymore time slots available for me to do the second phone interview (which was going to be face face) so I was told I will get a call to schedule my second interview. I got a call on July 8th to schedule my second phone interview which I scheduled it for July 9th at 4pm. Now the my second phone interview lasted about 15 minutes. She asked me 4 questions which had to be answered in the STAR format. The questions I dont remember but I know it was none of the questions I had prepared for lol. After that interview I was told that I will move on to my last interview which was face to face and again, someone will call me to schedule the interview. I got a call on July 11 for my face to face interview on July 15th. My last interview was a panel interview with two supervisors. They went over my resume again, asked me how many years customer service do I have.. why do I want to work for VZW, a few STAR questions maybe about 3 then listen to 4 phone calls and was asked 2 questions about how well the rep handled the call or what the rep could have done differently. The two supervisors I interviewed with were very nice, down to earth and funny (I guess I lucked up) After the interview I was told I would hear something within 7-10 day on whether or not I got the job. On July 16th I got a call from the hr rep who did my initial pre-screening interview. He went over my resume again to make sure my dates where correct. If your start dates at a previous employer are off by 2 or 3 months, its okay but my dates were accurate. He also asked about traffic violation within the past three years. If you have any with the three years, just give them the month and year. Do panic if you do, its not a driving position so it wont affect your ability in getting the job. I think they want to know if you will be honest. After that he went over the job description and salary. He then told me he want to offer me the position contingent on a background check and drug test. He went over my start date and asked which schedule did I want for training. About 10 minutes after the call I recieve an email to read and complete different forms and to contact A-check (the company that conducts the bg check) within 30 minutes of recieving the email. I didnt have to call A-check because they called me to schedule me for my drug test at Quest Diagnostics.( Note: if you will be out of your state for whatever reason when they contact you to take the drug test, you can have them to schedule it at any location nearest you.) You will have 48 hr to complete the drug test. I competed everything that same day. A-check will also send you an email to set up an A-check account and consent to the background check. I received a call on yesterday July 24 letting me know that my bg and drug test was received and im clear to start work on July 31. The process was extremely long and so is this review lol. I just wanted to give great detail on how my process went in hopes that it answer any questions you may have. Fyi..I was extremely nervous when going through my interviews and if you are someone that know you'll be nervous; my advice to you will be, to try not to show your nervousness, speak with complete confidence and know the STAR FORMAT. If you do these things trust me, you'll do just fine. I know this review is long but I hope it helps. Good Luck!!!
- Tell me about a time when someone you've worked with at a past job didnt follow company policies or procedures? What was your response or what did you do? 1 Answer
I didnt negotiate, salary is set.
Helpful (4)Accepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 4+ weeks. I interviewed at Verizon Wireless (Wallingford, CT).
It was a long process. Had to apply online, then do a phone interview, then a data entry test, then another interview. The entire process took about a month. They hire a bunch of people at once so everyone can be entered into a class setting for training which took 19 weeks!
- Accepted OfferNegative ExperienceEasy Interview
I applied online. The process took 4+ months. I interviewed at Verizon Wireless.
Lengthy phone interviews, computer assessment, face to face interview (multiple). I feel that they make the process lengthy so you feel like the job is important when is actuality a 2 year old can do this job and be successful.
- why should be hire you 1 Answer
- Accepted OfferPositive ExperienceAverage Interview
I applied through an employee referral. The process took 5 days. I interviewed at Verizon Wireless (Salt Lake City, UT).
First had an interview with a talent agent, who then sent me to the store where I interviewed with the store manager. The process took several days and the interviews weren't too difficult. They asked a lot about my sales knowledge (which was limited at the time), but they are mainly looking for people who aren't afraid to ask probing questions, and can easily connect with others.
- Asked me to do a mock-sale of a speaker 1 Answer
Helpful (1)No OfferNeutral ExperienceAverage Interview
I applied online. The process took 4+ weeks. I interviewed at Verizon Wireless.
Seems like the process took forever. I got an email to schedule a phone interview. I had the phone interview and about 5 days letter I got an email letting me know that they found that there were other candidates that fit the description of what they wanted and encouraged me to apply again.
- Why would you like to work for Verizon? Answer Question
- No OfferNeutral ExperienceAverage Interview
I applied for Verizon and received and email about a week later about a phone interview. I had the interview and it lasted a little over an hour, but we didn't schedule an in store interview over the phone, instead she said that my info was forwarded to the store and to wait to here back. I'm hoping it's because there's a new phone release but is this normal for the interview process.
- The over the phone role play was tough. Honestly I hate those since its so easy to overlook minor details. I prefer 1 on 1 role plays Answer Question
- No OfferNeutral Experience
Completed the dreaded assessment test online then received a call back almost immediately to set up a phone interview. Set that up two days after and passed on to the face to face. Scheduled it for he following day and it took 30mins. Still waiting now and it's been a little over a week.
- Accepted OfferPositive Experience
I applied through other source. The process took 4 weeks. I interviewed at Verizon Wireless.
Online interview first. Then interview at a center. Then a phone interview. Then an interview with a supervsior. Very long and involved processed. Very detailed and thorough. I felt really prepared because I have been in the customer industry service for a while. I never imagined myself working for Verizon or any company doing Customer service but the person at the job fair really persuaded me to apply because there are so many opportunities.
- Typical interview questions and a lot of scenario based questions for customer service jobs. Answer Question
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied online. I interviewed at Verizon Wireless.
They sent me an email to coordinate an interview over the phone. Then a personal interview was scheduled. In probably less than a week I received the job offer. Then all the required tests had to be done in a matter of 2 days.
- I can't remember. Answer Question
- Accepted OfferNegative ExperienceAverage Interview
I applied in-person. The process took 4+ weeks. I interviewed at Verizon Wireless (Murfreesboro, TN).
I was interviewed by three people at once. They asked the usual customer service questions. There really wasn't a need for the lengthy interview process since it was a basic entry level customer service job. They take everything way too seriously around there.
- Name a time that you went above and beyond for a customer and how did it work out? 1 Answer
They tell you what you make up front.
Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review