Verizon Wireless
3.3 of 5 2,617 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

Verizon Wireless Interview Questions & Reviews

Updated Jul 8, 2014
All Interviews Received Offers

Getting the Interview 

71%
8%
7%

Interview Experience 

59%
28%
12%

Interview Difficulty 

Average Difficulty
812 candidate interviews
Relevance Date Difficulty
in

No Offer

Positive Experience

Average Interview

Customer Care Representative Interview

Customer Care Representative

I applied online and interviewed at Verizon Wireless.

Interview Details – I had my 1st phone interview today with verizon. It wasnt as bad as i thought it was going to be. Next step assessment test. I've heard this can be a long process with 2 or 3 interviews, on the phone and in person. If anyone has taken the assessment test for verizon I would greatly appreciate any advise and/or tips. Next training class starts August 11th, I hope to be in it!!!

Interview Question – The most difficult question I was asked was,"What would be your biggest challenge in this position".   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Distinguished Member of Technical Staff Interview

Distinguished Member of Technical Staff

I applied through an employee referral and the process took 2 weeks - interviewed at Verizon Wireless.

Interview Details – One face to face interview with the hiring manager. Questions asked mostly centered around past accomplishments, technical knowledge, working with cross-functional teams and fit within team. Length of interview was extensive.

Interview Question – Development and presentation of a product proposal. Not a lot of direction. Looking for how the candidate approached the task versus the actual content. Presentation was made in front of a group of leaders of varying titles.   Answer Question

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No Offer

Positive Experience

Difficult Interview

Customer Service Specialist Interview

Customer Service Specialist

I applied online and the process took 5 days - interviewed at Verizon Wireless in June 2014.

Interview Details – Had two phone interviews, basic questions. On the second phone interview I had about 5 to 7 questions.
Tell me a time when you had to deal with a difficult customer or manager. answer in STAR format.
Give good details

Interview Question – How do you feel about technology. Why do you want to work in retail. Where do you see yourself in five years. give me an example of when you had to find the needs of a customer.   Answer Question

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1 person found this helpful

No Offer

Neutral Experience

Easy Interview

Accounting and Finance Interview

Accounting and Finance
Orlando, FL

I interviewed at Verizon Wireless in November 2013.

Interview Details – I applied online, the process took about 2 weeks, there are two interviews. First is phone interview and the second one is in person interview. The interviewer is not directly from their HR. It is a third party talent research company. The overall experience is fair

Interview Question – Fair questions. why Verizon? Why should we hire you? The most meaningful things that you ever done   Answer Question

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Accepted Offer

Neutral Experience

Customer Specialist Interview

Customer Specialist

Interviewed at Verizon Wireless

Interview Details – Went through 2 interviews. Most of the questions can be answered by using SOAR. Describe a time where you provided good customer service. Listen to some customer service calls and had to give my input on how I would have handled the situation. Asked how do I deal with irate customers.

Interview Question – Describe a time when you provided customer service but wasn't successful in overcoming the objective.   Answer Question

Negotiation Details – Ther was no negotiation

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Accepted Offer

Positive Experience

Easy Interview

Tier II Tech Support Interview

Tier II Tech Support
Albuquerque, NM

I applied through an employee referral and the process took 1+ week - interviewed at Verizon Wireless in April 2010.

Interview Details – The interview was quick and easy and the hiring manager set clear expectations of the job duties. Asked a lot of closed ended questions and presented scenarios that were easy provide a resolution.

Interview Question – How would you handle an escalated situation where the customer asks for supervisor and there is no one available. Advised I would have a supervisor call them back when they are available.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Customer Specialist Interview

Customer Specialist

I applied online and the process took 2 weeks - interviewed at Verizon Wireless in August 2013.

Interview Details – Did a phone interview to review resume. Next second phone interview then assessment. Next another phone interview, then face to face with 2 supervisors. Lastly one last phone interview then job offer. Then background check and drug test.

Interview Question – Star format for questions.   Answer Question

Negotiation Details – None

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Accepted Offer

Neutral Experience

Inside Sales Representative Interview

Inside Sales Representative

Interviewed at Verizon Wireless

Interview Details – took about 2 month, was pretty laid back there were 3 people in my in person interview, the first interview i had was over the phone which was basically just going over my qualifications, second was more intense, I was asked several behavioral questions but wasn't too hard to get by

Interview Question – tell me about a sale you didnt make and tell me about a sale you did make   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Retail Sales Representative Interview

Retail Sales Representative
Irvine, CA

I applied through an employee referral and the process took 4+ weeks - interviewed at Verizon Wireless in June 2010.

Interview Details – 2 phone interview and 1 face to face. it was very easy and fast. show great energy and show that you want the job. The person will be impress and wants to hire you

Interview Question – Situation type of questions. What you will do if this or that happen? how do you react or make the best out of it?   View Answer

Negotiation Details – no negotations

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Accepted Offer

Neutral Experience

Advanced Solutions Architect Interview

Advanced Solutions Architect

Interviewed at Verizon Wireless

Interview Details – Had a total of 5 interviews. Had to also do presentations. Had to go through a qualification process to show that we were qualified for the titles that we held. Most of the questions have nothing to do with what your job is. Correction all of the questions have nothing to do with what you actually do.

Negotiation Details – They wouldn't move on the base salary..

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