Verizon Wireless

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Verizon Wireless Interview Questions & Reviews

Updated Jul 23, 2014
All Interviews Received Offers

Getting an Interview  

71%
7%
7%

Interview Experience  

59%
28%
12%

Interview Difficulty  

Average Difficulty
827 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Easy Interview

Tier II Tech Support Interview

Tier II Tech Support
Albuquerque, NM

I applied through an employee referral and the process took 1+ week - interviewed at Verizon Wireless in April 2010.

Interview Details – The interview was quick and easy and the hiring manager set clear expectations of the job duties. Asked a lot of closed ended questions and presented scenarios that were easy provide a resolution.

Interview Question – How would you handle an escalated situation where the customer asks for supervisor and there is no one available. Advised I would have a supervisor call them back when they are available.   Answer Question


Accepted Offer

Neutral Experience

Average Interview

Customer Specialist Interview

Customer Specialist

I applied online and the process took 2 weeks - interviewed at Verizon Wireless in August 2013.

Interview Details – Did a phone interview to review resume. Next second phone interview then assessment. Next another phone interview, then face to face with 2 supervisors. Lastly one last phone interview then job offer. Then background check and drug test.

Interview Question – Star format for questions.   Answer Question

Negotiation Details – None


Accepted Offer

Neutral Experience

Inside Sales Representative Interview

Inside Sales Representative

Interviewed at Verizon Wireless

Interview Details – took about 2 month, was pretty laid back there were 3 people in my in person interview, the first interview i had was over the phone which was basically just going over my qualifications, second was more intense, I was asked several behavioral questions but wasn't too hard to get by

Interview Question – tell me about a sale you didnt make and tell me about a sale you did make   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Retail Sales Representative Interview

Retail Sales Representative
Irvine, CA

I applied through an employee referral and the process took 4+ weeks - interviewed at Verizon Wireless in June 2010.

Interview Details – 2 phone interview and 1 face to face. it was very easy and fast. show great energy and show that you want the job. The person will be impress and wants to hire you

Interview Question – Situation type of questions. What you will do if this or that happen? how do you react or make the best out of it?   View Answer

Negotiation Details – no negotations


Accepted Offer

Neutral Experience

Advanced Solutions Architect Interview

Advanced Solutions Architect

Interviewed at Verizon Wireless

Interview Details – Had a total of 5 interviews. Had to also do presentations. Had to go through a qualification process to show that we were qualified for the titles that we held. Most of the questions have nothing to do with what your job is. Correction all of the questions have nothing to do with what you actually do.

Negotiation Details – They wouldn't move on the base salary..


4 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Elgin, SC

I applied online and the process took 4+ weeks - interviewed at Verizon Wireless in April 2014.

Interview Details – Applied April 12th . Received an email a week later stating the job description and company credo. Set up a phone interview for Monday the 21st. They called but they called the wrong number I had on file so we rescheduled for the next day. Had my phone interview basically going over my work history and he asked 3 questions. Was told I passed and would move on to the assessment. Took the assessment Wednesday April 30th and was told immediately after that I passed and we set up another phone interview. Had my second phone interview once again we went into my work history and application. Then he asked me 5 behaviorally based questions that I had to answer in star format. Once that was complete he told me I did well and told me I would be contacted for a face to face. A member of HR contacted me 2 days later to set up he in person interview. I went for that and interviewed with a nice man named mike. I told him I was nervous but at the end he said "you didn't seem nervous at all" he went by a guide of behaviorally based questions it was about 6 of them. Then we listened to 4 phone calls where I had to answer 2 questions about each one. The interview was over and I thanked him. I followed up with HR the next day and she said I SHOULD be getting a call by the end of next week . I know I got the job.

Interview Question – No questions were really difficult . Just have a list of difficult situations from previous jobs handy. That's how I prepared   Answer Question

Negotiation Details – No negotiations. They tell you what to expect up front from the first phone interview.


Accepted Offer

Neutral Experience

Easy Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied online and the process took 2 weeks - interviewed at Verizon Wireless.

Interview Details – Two managers in a room asking you questions good cop/ bad cop scenario cliche and childish. One asked about my sales experience in the past as if they would give me better pay for being experienced. The managers interviewing you may or may not be your store manager.

Interview Question – Describe a difficult customer and how did you handle them.   Answer Question

Negotiation Details – Non negotiable


No Offer

Negative Experience

Difficult Interview

Customer Specialist Interview

Customer Specialist
Albuquerque, NM

I applied online and the process took 3 weeks - interviewed at Verizon Wireless in May 2014.

Interview Details – Applied online, received a call for phone interview on 5/5/14, basic behavioral questions. After that was scheduled for rigorous skills testing, ie: problem solving, customer service skills, multi tasking, typing. Dd i mentioned the test was very RIGOROUS, it took 1-2 hours.

Interview Question – It was panel interview, HR rep and supervisor. There was 5 questions, not your ordinary behavioral questions. I was so in ahhh with mouth open, I forget the questions.   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Assistant Retail Store Manager Interview

Assistant Retail Store Manager
Riverdale, UT

I applied in-person and the process took 6+ weeks - interviewed at Verizon Wireless in June 2010.

Interview Details – Great! Was very behavioral based on questions, and decent company to work for, they were respectful, but cared about making sure they found the right person to fill the position


Accepted Offer

Positive Experience

Easy Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied through other source and the process took 2 months - interviewed at Verizon Wireless in September 2010.

Interview Details – Meet with two managers and then district manager. I had to call every few days to ask about the position. I did not stop calling because they said I was still being considered for the job. The plan was to bug them until they told me to stop.

Interview Question – think of a time when you made a mistake and tell us how you fixed it.   Answer Question

Negotiation Details – they made and offer i accepted

See What Verizon Wireless Employees Are Saying

2 people found this helpful

 Current Anonymous Employee in Southfield, MI

Pros: “Great benefits: health, 401k match 100%, time-off, ongoing training opportunities, education assistance. Most of the employees are great, as well. The pay is average in the industry, but…” Full Review

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