Verizon Wireless Interview Questions in Little Rock, AR

Updated Sep 11, 2014
Updated Sep 11, 2014
13 Interview Reviews

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  1. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in September 2014.

    Interview Details

    The process had three main stages: A phone interview, an assessment and a final in-person interview.

    I applied online with Verizon 14 days prior to being hired. I received an email from a representative asking me to provide a pair of days followed with times that I would be available for a phone interview. After that was done, I received a second email confirming my interview date and time. They also provided me with some information to look over before the interview.

    I received a phone call from the person I was scheduled to interview with on the appropriate date at the appropriate time described in the confirmation email. The interview went something along these lines: A discussion of work history, a few questions about why I desired to work at Verizon Wireless, an overview of the job, as well as about five behavioral-based questions that I had to answer in the STAR format (Situation, Task, Action, Result). This interview was about 45 minutes long. At the end of the interview, I was invited to attend the on-site skills assessment at the location I would be working upon successful hire. I was given several date options and two time options; 10AM and 2PM. I accepted and came in on the soonest possible date at 2PM. I was told to arrive 10 minutes early, bring a valid photo ID with me to the assessment and dress professionally.

    Upon arrival on the assessment date, I was greeted at the front desk and given a name sticker after showing them my ID. I waited with two other candidates in the front until finally being taken back to the assessment room and having the process explained by a Verizon Wireless employee. The entire assessment is taken on company computers.

    We were given an 1 hour and 45 minutes to complete the entire assessment. It was divided up into seven parts.

    Upon passing the assessment, I went back to the front waiting area and was eventually pulled back and informed that I had passed. I was then given a list of available days and times to be interviewed in person. Again, I selected the soonest possible date.

    The interview was with a supervisor from the call center where I would be working. It was similar to the phone interview in that we discussed my work history and Verizon Wireless' benefits as well as my reason for wanting to work at Verizon. She asked me a single behavior-based question, but it didn't require a STAR-formatted response. After that, we jumped into three role play scenarios which I had to improvise. The first one was to sell her anything in this room. I chose to sell her my iPhone. For the next two role plays, I was given a sheet to look over. On one side were three cell phone options with various add-ons and on the other were three wireless plans with varying degrees of minutes and data, as well as more add-ons. The next role play was that of me taking a call for an upset customer who's cell phone bill is too high. The final role play is a mother who is ready to upgrade her phone and wants phones for her two teens. Just handle these the best you can. More likely than not, you will not get some of these role play scenarios.

    Upon successfully complete the interview I was told to expect a call within three days. On day number two after the interview, I was called and given a conditional offer of employment. I had to submit to a background check as well as complete drug testing within 48 hours. Just follow all of the instructions the recruiter gives on the phone and read through the emails and complete any required actions and you'll be fine.

    Interview Questions
    • Describe a time when you had a difficult task and little time to accomplish it, what did you do?   Answer Question
    Negotiation Details
    There is no negotiation. The salary is set in stone from the beginning.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 4 weeksinterviewed at Verizon Wireless in August 2014.

    Interview Details

    I first received an email asking to be set up for a phone interview the week of Aug 3. I was showed numerous time slots and told to pick one. I selected the week of august 10th.
    In the phone interview she asked me questions of why I want to work for Verizon. What I liked about the position, benefits, credo and what I did not like. She asked me about myself and verified my employment history on my resume. The then asked me STAR interview questions. After this she told me I had successful completed the interview and I would move on to the next step, which was the assessment test. During this interview you can tell it is scripted and they follow a flow.
    Assessment.
    Many people will say that if you can read and write you can pass the test! This is not true. If you are a regular are advanced computer user it will be like reading or writing. If you are not, you will have a hard time passing. I took my test on the week of the 17th. I showed up and was brought to a room with computers in it. Kind of like a voting booth but no privacy curtain. You can shop around for more info about the test. But this is what I remember (Each section is timed – countdown). First part is a basic survey and questions. For example I desire a job where (I do nothing all day or I am challenged every day). The next part is your regular questions about ethics and stuff. You know the ones about if someone stole something would you tell the manager. The next part is listening to customer calls and deciding the appropriate answer from Very good to the worst. Next part was like bingo. A number popped up and you had to find it in the card on the left side of the screen and click it. The net part was typing. Retyping sentences and typing recorded sentences. The next part was call routing. Incoming calls can in and you had to transfer them to the right department while also verifying numbers on the left side of the screen to see if they match. There may be a few other things I missed but you can find those if you hunt through the interview list. Now I did not finish one section so if you did make it on one section do not worry as I still passed. I want to say quality of quantity but I only missed one section. Also there is the critical thinking one with the boat. Someone else explained it will on here.
    Like I said this test is not for everyone. I am a strong computer user who can multitask and type 54 wpm. If you are on here, more than likely you will be able to pass the test. If you were smart enough to research the position. But if you do not use the computer on a daily base or know how to type there is a good chance you will not pass the test.
    I was then setup for another interview the next day. This was a interview with a supervisor. She asked me a few behavioral questions. A few questions about the job and my resume. We also played some role playing. She acted like a customer and I tried to help her solve the problem. She then asked me to sell her a item. I was caught off guard completely but I still made it through. I am not a seller. After this my interview was over and I received an offer the following week.
    So in total it took 5 weeks before I walked in the door full time.

    Interview Questions
    Negotiation Details
    No negotiation. They pay is set in stone.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Support Specialist Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 2 weeksinterviewed at Verizon Wireless in March 2014.

    Interview Details

    This is for a call center position. I applied online on a Tuesday and got an email the next day for a phone interview. Phone interview was Thursday. I was asked questions like why I want to work for Verizon and name a time when you had to .......and how did you handle it. At the end of the interview the guy invited me to take the test. I took the test that Friday. The test had a typing section and example calls. Just try to be quick. At the end of the test I was told I passed and that I would get a call to schedule me for a phone interview. I actually got an email back a few hours later for an interview and I had the phone interview on Monday. The second phone interview was about 45 minutes and the whole interview was basically name a time when you were in a certain situation and how you handle it. My advice is think about all the possible question before your interview. If you never been in the situation you better come up with something. Don't say you never been in the situation. After the phone interview I was invited in for the last interview that Tuesday. It was in person. This interview was the easiest in my opinion. I was asked a few of the name a time situation questions. I also listened to a few real calls and asked did the person handle the call corrected and how would I have handled it. The interview was maybe 45 minutes. At the end of the interview she said she would give her notes to the supervisor and start the background check. I did my drug test the next day. The background check is very thorough. They couldn't get in touch with my current employer or high school. I was asked to send a copy of a high school transcript or diploma and last paycheck stub. I submitted everything and got a call and welcome email yesterday saying I got the job, my benefits and expected start date. Everything took about 2 weeks. By far this is the most intense application process I have gone through. I believe they make it intense to make sure you can handle the calls.

    Interview Questions
    • Tell me about a change in policy at a past job you didn't agree with. How did you handle it?   View Answer
    Negotiation Details
    No negotiation. Take it or leave it.
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Sales Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Verizon Wireless.

    Interview Details

    3 Phone Interviews with 2 differing recruiters and a face to face with the store managers that were hiring me.

    Interview Questions
    Negotiation Details
    No, negotiation..it was 2011 and the job market was terrible,
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 6+ weeksinterviewed at Verizon Wireless in July 2013.

    Interview Details

    After applying you will get a phone call to go into the store for an interview. If you did well expect two phone interviews to follow. In my experience, the phone interviews were the most difficult. They will criticize you and and put you under stress to make sure you can handle unruly customers. Do not take it personally, everyone in my training class (15 people) said the same. If you are chosen they will then have you perform drug testing and perform the background check. After everything is cleared they will extend the offer and send you to training.

    Interview Questions
    • None, as long you practice standard interview questions on your own.   Answer Question
    Negotiation Details
    Negotiate your pay. DO NOT ACCEPT THEIR FIRST OFFER. Sadly I learned this after I started working.
    Accepted Offer
    Neutral Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Verizon Wireless in November 2012.

    Interview Details

    I had an intial phone interview, then I was scheduled for an computer assessment, then I had another phone interview, and then I was called back for another interview with a CSR manager.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  8.  

    Program Management Trainer and Coach Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied through a staffing agency. The process took 1+ weekinterviewed at Verizon Wireless in September 2012.

    Interview Details

    Contract obtained through external staffing firm working with Vendor Management company and internal Human Relations Department, three initial staff phone interviews, follow up by interview with hiring manager, final discussion with team member in a similar role to address specific approach and role limitation issues

    Interview Questions
    • How experience would contibute to the loosly defined job description   View Answer
    Negotiation Details
    All contract terms were identified before the initial interviews - no opportunity for negotiation, completion of on-boarding was quick once selection was complete
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    IT Security Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at Verizon Wireless in March 2012.

    Interview Details

    Handed my resume at a career fair. Received a call back from the general hiring manager who connected me with the head of IT Security. Brief phone interview with him lead to my offer letter.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied through a recruiter. The process took 3 daysinterviewed at Verizon Wireless in February 2012.

    Interview Details

    process was easy and interview was easy

    Interview Questions
    • name a time when you had to tell a customer there was something you could not do?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied through an employee referral. The process took 3 weeksinterviewed at Verizon Wireless in September 2011.

    Interview Details

    1) Applied online with an employee referral.
    2) Received an email the next day to schedule a phone interview.
    3) After phone interview, scheduled a time to take skills test.
    4) After skills test, scheduled a time for do face-to-face HR interview.
    5) After HR interview, scheduled a time for supervisor interview.
    6) After supervisor interview, they were extremely vague about their decision.

    This was my first experience with the corporate interview process. While others say it is easy, I was extremely stressed out from Verizon's lack of communication in the process. From reading other reviews on this forum, I can confirm that if Verizon doesn't inform you of the next step in the hiring process right then and there, you can assume you're off the grid.

    During the process, HR was extremely difficult to reach and over 80% of the time didn't return my e-mails/calls.

    Verizon has a nasty habit of not giving you a straight answer when asking for feedback. I went through the hiring process twice (and even made it to the last step each time), and was told vague responses like "you weren't specific enough in your examples," or "your thoughts weren't organized." I call BS on both of these, because there's no way I would have made it to the last step BOTH TIMES, if someone didn't believe there was potential.

    I know from a friend that works at Verizon that it's a nice place to work, which is why I tried twice (and might even try again in the future). I'm hoping that my experience will be different at a different call center...

    Interview Questions
    • Tell me about a time you didn't agree with what management was doing.   Answer Question
    • Tell me about a time when you dealt with a difficult customer.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview

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