Verizon Wireless Retail Sales Consultant Interview Questions

Updated Sep 24, 2014
Updated Sep 24, 2014
13 Interview Reviews

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Retail Sales Consultant Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 months - interviewed at Verizon Wireless in September 2014.

Interview Details

Applied online then contacted by recruiter. Then had two phone interviews. Weeks later I had an interview with the store manager. He was friendly and helped me with answering the questions. He seemed impressed with my answers. He decided on the spot, to do the next interview the same day.
So he instructed me to sell him a phone. After 10 minutes of preparing, I bombed it. After, he seemed disconnected and like I was no longer being considered. I thought it was unfair to expect me to make a perfect sales pitch, when I have never worked in the cellular environment before. My interview was perfect, and I got nervous and bombed the sales portion. Somehow it still seems unfair....

Interview Questions
  • Sell me this phone with only 10 minutes to familiarize yourself with it.   View Answer
No Offer
Negative Experience
Difficult Interview

Other Interview Reviews for Verizon Wireless

  1.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 5 days - interviewed at Verizon Wireless.

    Interview Details

    Basic interview questions

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Yorkville, IL
    Anonymous Interview Candidate in Yorkville, IL
    Application Details

    I applied through a recruiter. The process took 3 days - interviewed at Verizon Wireless in October 2013.

    Interview Details

    I originally wanted to work for this company but everytime I tried to apply online their system was down. Eventually they called me saying they saw my resume on careerbuilder.com the next day "Friday" I had an Interview with a store manager and his manager and I did great, they were really impressed by my interview and on Monday I got a call that they want to hire me and I accepted=)

    Interview Questions
    Negotiation Details
    from not even applying, i will get paid very well and i know i can exceed their qoutas!
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Charlottesville, VA
    Anonymous Interview Candidate in Charlottesville, VA
    Application Details

    I applied online. The process took 1+ week - interviewed at Verizon Wireless in December 2012.

    Interview Details

    Application input via web based robot. Contacted for a phone interview, all via email. Very impersonal and frustrating.

    How do you hire someone for a sales position through a telephone screening interview. Maybe why VzW has such crappy customer service staff in their stores.

    Interview Questions
    • None. What was unexpected was the coldness of VzW's process.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
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  5.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Willmar, MN
    Anonymous Interview Candidate in Willmar, MN
    Application Details

    I applied online. The process took 1 week - interviewed at Verizon Wireless in October 2012.

    Interview Details

    Online Application, Phone Interview, In person Interview

    Interview Questions
    • They ask Behavioral Based Interview Questions, "Name a time when a customer was angry, how did you remedy it."   Answer Question
    No Offer
    Positive Experience
    Average Interview
  6.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied online. The process took 6+ weeks - interviewed at Verizon Wireless in September 2012.

    Interview Details

    Applied on September 12, 2012 for Verizon, 2 days later i received a call from a store manager to schedule an interview for the following week, I go to my 1 st interview and get the manager talks to me about the position and wat in consists of and then he ask me questions which were pretty simple to answer. A week later I get a call from HR to perform a pre screening interview over the phone and then a few hours later I get a call by the store manager to come in for a last minute interview while in transit to the interview I get a call from HR to verify I spoke spanish by asking me an interview question in spanish and having to answer it in spanish as well. When I finally get to the store for my interview the manager has me answer typical scenarios when dealing with customers all together and what I will do, after the interview the manager advises me that he will contact me in about 3 days after the interview and let me know if I'm proceeding to the next step he even advised me that he has been interviewing over 20 applicants which made my chances of getting the job low. After 3 days I never got a call from him and I decided to call HR to perform a follow up, the HR rep was very nice to me and gave me advice and it turned out the manager hasn't made up his decision yet so the HR rep advised me to send the manager a thank you letter via email, so I send that to the manager and a few days latter I get a call from the manager saying hes interested in getting me onboard (keep in mind this has been a month after I applied at Verizon) and I will get a call by HR. Days went by and nothing no calls no emails, so i decide to make follow up calls to HR and I was getting the same reply so I was giving up on them and felt played by Verizon, then finally last week I get a call by a recruiter and gives me the news that they are interested and are going to perform a drug screening and background check so i got excited and the recruiter even apologize for taking this long to bring me onboard this process took a bout a month in a half and felt forever. Im currently awaiting my background and drug test results, I know i passed the drug test but the background check is wat Im most worried about since I havent been lucky and failed 2 with 2 different bank companies last year and cant seem to give me a reason for why i failed them. I have no criminal record and I know i have good credit since I purchased a vehicle about 5 months ago. Im crossing m fingers and I am confident that I will pass. Overall Verizon has one of the longest hiring process I ever experienced It would be better if they can keep employees up to date and updated but then again Verizon gets thousands of applicants a day and there HR department rather spend most of their time dealing with there current employees and put less time on future candidates.

    Interview Questions
    • What can you bring to the table? Please answer it in Spanish and Tell me a time when you helped a customer who could not communicate in english only spanish, what was the situation? what did you do to help the customer? and what was the outcome? please answer in spanish.   View Answer
    Negotiation Details
    I got the job offer and Im starting off with higher pay since I speak 2 languages. Verizon does take long to hire people and get back with you atleast based on my experience. Be patient and its good to do weekly follow ups to make sure they are still interested in you.
    Accepted Offer
    Neutral Experience
    Easy Interview
  7.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Irvine, CA
    Anonymous Interview Candidate in Irvine, CA
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Verizon Wireless.

    Interview Details

    horrible, its all star format...and you must know someone to get the job

    Interview Questions
    • THey try to trick you by asking some negative and you are supposet to spin it into a possitve experience   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  8.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Louisville, KY
    Anonymous Interview Candidate in Louisville, KY
    Application Details

    The process took 1 week - interviewed at Verizon Wireless in September 2011.

    Interview Details

    phone interview, interview with the District Manager and Store Manager then i had to take a drug test and have my background checked.

    Interview Questions
    Negotiation Details
    offer was made and then accepted
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Milledgeville, GA
    Anonymous Interview Candidate in Milledgeville, GA
    Application Details

    I applied in-person. The process took 2 weeks - interviewed at Verizon Wireless in April 2011.

    Interview Details

    The interview process was very smooth. Before you are offered an interview with the store manager, you have to pass the phone interview with the recruiter. From there, you go through an extremely thorough background check, from past jobs to references. The process lasts for about two weeks, but it is well worth it.

    Interview Questions
    • You are asked questions regarding the most difficult thing you had to do on the job. You are asked if you would be able to work on commission plus a base salary.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  10. 1 person found this helpful  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  Sacramento, CA
    Anonymous Interview Candidate in Sacramento, CA
    Application Details

    The process took 1 week - interviewed at Verizon Wireless in November 2010.

    Interview Details

    I initially applied for Verizon Wireless back in November of 2010. You first have to apply like everyone else via the online job application. If you are selected you will be called by a recruiter from Human Resources and you will have generally have an appointment made for your first phone interview. They will ask you most of the normal questions like, "Name a time where you showed exemplary customer service" and "Why do you want to work for our company." If the recruiter likes your answers he/she will set you up with a follow up phone interview with a supervisor from Human Resources. If you pass this second interview the recruiter will look for available positions in the area and usually give you options as to which you would like to apply for and send your information over to the manager of the store. The manager will then set up an interview with you and go through pretty much the same questions however this time it is in person. After this there is a waiting period and if you are selected Human Resources will call you back and make an offer and go from there. I have heard, however, that the manager may decide to set you up with another interview with the district manager if he is having a hard time of deciding which are the best candidates.

    Interview Questions
    • Why do you want to leave your current employer and what do you like about your current employer.   Answer Question
    Negotiation Details
    The negotiating process wasn't really offered and the recruiter doesn't give many options for this position. However I have heard that for a Customer Service Representative Retail position you can negotiate since it is a non commission based position.
    Accepted Offer
    Positive Experience
    Average Interview

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