Verizon Wireless Retail Sales Representative Interview Questions & Reviews
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Updated May 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 41 ratings 
“Average” Interview
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Interview Experience [?] Based on 41 ratings
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| 1–10 of 41 Verizon Wireless Interviews | Sort by |
Retail Sales Representative at Verizon Wireless
Posted May 22, 2012
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Fairview Heights, IL (took 4 months)
First, I had a 45 minute phone interview with a recruiter. You'd think he was vetting me to be a Secret Service Agent. He was grilling me about every job on my resume. The interview was very in-depth. I made it past the interview to another 45 minute phone interview the next day. This interview was more of the same. I felt like I was being interrogated.
I was finally set up with a one-to-one interview about two weeks later. That interview was good. She seemed to have a good head on her shoulders and didn't ask any stupid questions. Her questions were to the point and based on whether or not I could do the work.
I made follow up calls and E-mails and never could get anyone to talk to me. Finally, about 3 months later, I got an E-mail that said that I didn't get the job. They could've called me back and let me know! Will not interview with them again. Waste of time.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted May 8, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Deer Park, NY (took 3 days)
First you must apply online, then I would suggest handing in your resume to the store you wish to work at. Management can take up to a year to get back to you. Then they schedule your first interview, if you do well, you get to have a second interview. Then after that is you human resources interview and drug test. Pass all and you are hired.
Interview Questions
Negotiation Details
not at all.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted Apr 14, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2012 in Mesa, AZ (took 2 weeks)
I was called by hr manager and they gave me an appointment for phone interview that consists of detailed info on what I did in my last two previous jobs, scenario type questions and background check questions. Second phone interview and the final interview has similar questions. I failed the final interview as I was too confident and didn't dress very professionally. They asked me to sell any random thing to the interviewer and I feel I didn't do "overcoming objection"part right. I made these two improvements and got hired by at&t.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted Apr 9, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2012 in Wooster, OH (took 2 days)
I was contacted by a recruiter who conducted a short phone interview. After that, I contacted by the local store manager and called in for an interview. This interview was a 2:1 interview with 2 managers and myself. After what I knew was a great interview for me, I left and they said I would be contacted by the recruiter within one week whether or not I was offered a position. After a week and a half passed, I called the recruiter and left him a message. I then e-mailed him the next day. I called several days later and made multiple attempts to contact him to see what was going on. About a month later, I received an automated rejection e-mail. The most frustrating thing about the entire interview process is that my friend who works at the same location I interviewed at, said he talked to the managers immediately after my interview and asked them how it went. They said it went really well, but that they probably weren't going to hire anyone at all anyways. The entire thing was a waste of my time and they kept me in the dark about everything.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted Apr 12, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 in Coshocton, OH (took 1 week)
Very prompt and professional. Starts with an online application, a phone screen from HR, then a face to face. Offer is made within one week of interview. Headcount is a priority in retail channel so there is little delay in moving on a candidate and expectations are realisticly set.
Interview Questions
Negotiation Details
No negotiation
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted Mar 14, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2012 in Hialeah, FL (took 2 weeks)
I applied online and was interviewed over the phone by a hiring manager, after passing my phone interview they gave me a date to go and meet for a store interview in a store that the company was hiring. The store interview was around 3-4 days after the phone interview and consisted of a group interview with the locations assistant manager and store manger. Both the store manager and the assistant manager asked me several tough questions like:
1) Name a time when you could not meet a goal or deadline and what you did so that it wouldnt happen agian.
2) Sell me a product of your choice (and I had to do a presentation selling them a product and they gave me up to 2 minutes to prepare for the presentation).
3) Sell me one of the products that you sold in your previous jobs, why is it better then this other product, what features does it have? how much more does it cost?
4) Why do you want to work for Verizon?
5) Describe some of your retail experience
6) Name a time when you had to use technology or adjust to new technology that was coming out.
7) Did you have to meet sales quotas in your last job?
8) Name a time when you had to motivate your team, what did you do to motivate your team?
The interview was friendly but it felt like I was getting grilled with really tough questions and asked to make alot of presentations. I printed and studied some of the interview questions that people posted on this site for sales associates before going to the interview in order to be prepared to answer some of the questions I was expecting but some of the questions that they asked me werent listed on this site.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Presentation, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted Jan 29, 2012 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 (took 2 weeks)
Prescreen, screen, phone interview, and offer.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted Jan 24, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Smithfield, RI (took 3 months)
I applied online in September for a retail sales representative. In November I was contacted by an HR representative, who set up a phone interview with me. I apparently passed and was scheduled for an interview with a 1 on 1 interview with a HR rep and a store manager(from a different store than the one I applied to) the same day. I was informed that I would be notified in a week and a half at latest if I had gotten the job.
A week and a half later nobody had called so I e-mailed the woman who had initially set up my interview. She claimed that she was forwarding my e-mail to the appropriate person. Another week went by and nobody had gotten back to me. So I went to the store where the position was for and talked to the manager, who said he would look into it and took my name and phone number and gave me his business card. After another week of no responses I e-mailed the manager, and never received a reply. At this point I stopped trying to contact anyone. FINALLY in the middle of January over two months after I was supposed to get a reply I got an e-mail, at 4:30 AM on a Sunday saying, "Unfortunately, we have identified other candidates who more closely meet our requirements for this position at the present time."
I don't care if you don't want to hire me, but don't tell a candidate who has put long hours into preparing for an interview that you will get back to them if you have no intention to. I would have been happy with an e-mail that just said NO, instead of being led on for almost 6 months. All in all, the most unprofessional experience I have had with a business in my life.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted Jan 19, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took a day)
I did not have to take a long assessment online, only input my basic information and answer a few questions. I was immediately contacted for a phone interview. Questions were basically related to past work experience and my understanding of the documents they had send me in the e-mail (read them thoroughly). It took about 30-40 minutes. They have scheduled me for a second phone interview, which I understand involves a lot more situational questions. We'll see how it goes.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at Verizon Wireless
Posted Jan 10, 2012 — 3 of 3 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took a day)
The intial phone interview asked pretty basic questions and mainly was an overview of your resume and the job descriptions. The interviewer basically read from a script the whole time and asked a few questions that related to the job, while it sounded like his dog was barking in the background. Be sure to study the job desciption and the company credo as they ask you to explain the what the job entails and the part of the companies credo that stands out to you the most. Be sure to say something about team work and don't leave anything out
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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