Verizon Wireless Retail Sales Representative Interview Questions

Updated Aug 30, 2015
259 Interview Reviews

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Retail Sales Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Verizon Wireless.

Interview

You will have two interviews with HR over the phone, then you will have a face to face interview with the store manager and possibly the area manager. If they like you then HR will contact you will the information on pay rate and information on completing your background check.

Interview Questions

  • One thing they asked me to do during an interview is they picked a random item and had me to "sell" it to them.   Answer Question

Other Interview Reviews for Verizon Wireless

  1.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 4+ weeks. I interviewed at Verizon Wireless.

    Interview

    After a very lengthy application and assessment test, I got an email from HR a few days later congratulating me with some info about the company and position. We set up a phone interview, and with some paperwork about their accessory of the month. Phone interview was pleasant, basic behavioral questions, then a fake sale on the accessory. I was then scheduled for an in store interview at a location i hadn't applied for, which I didn't mind. I did my research I knew what was expected and the interview was normal up till again, the fake sale. Now I probably would have aced it if i had been trained or given more information. He sat me in a backroom, read off a sheet who he was and what he wanted in a phone, and I had to pitch to him a phone and why it would fit his needs. Then he listed off a situation where i was to recomend a different accessory, but they were very much oddly specific, and with no training or knowledge of every one of their hundreds of accessories I probably blew that part.

    Interview Questions

    • I like to play video games on my phone, first person shooters, what can you recomend.   Answer Question
  2.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Verizon Wireless in August 2015.

    Interview

    Originally applied online for the customer service position because the sales position wasn't available. Completed a online personality assessment. Received an email to schedule a phone interview for a few days later. Was informed during the phone interview that the sales position is available so we postponed my phone interview. Applied for the sales position and completed the online personality assessment. Emailed the recruiter to let her know it was completed and she called me the next day to schedule a phone interview the next day. My sales representative phone interview was rough because I could hardly understand her. I think she was doing it on purpose to test my patience. I was very professional and did the best with what I could. My cellphone service is pretty bad in my apartment but then again I think she just wasn't talking very loudly or clearly. I did a sales pitch for a product that was for a techy person and a non techy person. We also talked about Verizon credo and I answered a few questions involving difficult customers at my previous job. She then informed me a sales manager would call me to setup a in-store interview. The sales manager called a few days later and scheduled my interview. I think it was a very easy going interview. He typed what I said as my answers to his questions regarding experience I have in sales. He told me he would call in a couple days to let me know and didn't. I called a couple times to follow up on my interview to the store. I emailed the recruiter and she was on vacation. Two weeks later and there was still no reply so I followed up by emailing the recruiter again. She called me and mentioned she liked my determination and that I will receive a call from the in-store manager for another interview. A couple days later the in-store manager called for a second interview. The next day I met two more managers. They asked me questions regarding sales goals in my last job. They said they would call by the end of the week.

    Interview Questions

  3.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Verizon Wireless in August 2015.

    Interview

    Got an email asking to schedule a phone interview. Human Resources called on time (give or take five minutes) and the call lasted about thirty-five minutes. Went over the basics (background history including education and past work experience). Passed and scheduled a face-to-face interview. Have yet to get an offer.

    Interview Questions

    • Describe a time you may have disagreed with the manager.   Answer Question
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  5.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Salem, OR
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Verizon Wireless (Salem, OR) in August 2015.

    Interview

    Phase 1: Applied on Friday Aug. 21st than got an email to do the assessment following the application, which was kind of long but I guess I passed because than I received another email from the phone interviewer. On Monday Aug. 24th received an email from an HR regional interviewer asking me to schedule a time for an interview. Scheduled one for the next day and he called give or take 5-10 minutes late, but it wasn't a problem for me. Phase 2: Phone interview was straight forward make sure to know the product they send you and read/watch the videos and PDF files they send you. He asked about the CREDO so know it. He was easy to talk to and the call lasted 27 minutes. He said he wanted to do a same day interview after we got off the phone at 1pm to come in at 4pm and the store manager would call me. Never received a call so called back the recruiter and he apologized but said I should be hearing from the store manager in 2 days or less. Phase 3: Received a call the next day to have my interview schedule for Friday the 28th. My interview face to face was interesting to say the least. Scheduled at 3:30 I wasn't interviewed till 4:45 and it only took 15 minutes or less. Questions were basic like: Have you worked with a commission job? Have you worked in a job where you had to meet a quota? Explain a situation where a customer was mad and how you resolved it? What kind of technology have you worked with? What is your sales experience? Why are you interested in Verizon? Explain a situation where an employee was being untrustworthy and how you resolved it? Etc. It was more like they were taking notes and I was just sitting there answering the questions. Overall, It was a quick process but I think its because training is 5 weeks and they need someone trained by the holidays. They need to hire someone by September 7th which is a week from tomorrow, so hopefully I will hear form them this week to offer me a position. I think they were well organized, but I wasn't as prepared for them as I thought I would have been. It hasn't been as lengthy of an experience for me as other reviewers. The recruiter and hiring manager were both really cool and told me I could call or text if I had any questions or concerns. I will be calling by Wednesday if I dont hear from them. Wish me luck!

    Interview Questions

    • What is your experience in sales? How would you deal with an angry customer? Why do you want to work for Verizon? Explain when you had to deal with a difficult employee who was being untrustworthy and stealing. Explain when you had to troubleshoot an issue.   Answer Question
  6.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Salem, NH
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Verizon Wireless (Salem, NH) in August 2015.

    Interview

    After performing the on-line assessment, I received a phone call to schedule an interview. The interview consisted of role playing of a customer inquiring about a product and me as the interviewer providing information to the buyer on the product. I was also asked questions about my work history. I thought I did well but I received an email right after indicating that I was not a good candidate.

    Interview Questions

  7. Helpful (7)  

    Retail Sales Representative Interview

    Anonymous Employee in El Paso, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Verizon Wireless (El Paso, TX).

    Interview

    It took a while to get on with the company, It was about a couple of weeks to get a call from them with a phone interview, and then a month to get hired with 2 more interviews in between.

    Interview Questions

    • They just asked questions about your way of working with people, and your customer service skills. They asked stories that backed up what you say in your character.   Answer Question
  8.  

    Retail Sales Representative Interview

    Anonymous Employee in Lexington-Fayette, KY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Verizon Wireless (Lexington-Fayette, KY) in July 2015.

    Interview

    First was various online tests. After passing this I moved on to the phone interview portion. This was conducted by a regional recruiter/human resources person. This lasted approximately 50 minutes and also involved role playing as the sales representative and talking to the customer about the product of the month. They will give this information to you ahead of time. You should also know their credo, so pay attention to the details in the video. I was told to know the STAR format interview questions. I then interviewed with a store manager when home vacationing with family. This lasted three hours. This probably isn't normal, but I was from out of state and the manager really wanted to get to know me. She also had me go out on the sales floor and she role played as a customer. A few days later I received a phone call from the district manager and had a ten minute phone conversation with him over the phone. I was officially offered the job a few days later by the same hr/recruiter.

    Interview Questions

    • I can't remember the exact wording of the questions, but be prepared to talk about handling problem situations and give specific answers with a specific resolution.   1 Answer
  9.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate in Shrewsbury, MA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Verizon Wireless (Shrewsbury, MA) in July 2015.

    Interview

    First there was a phone interview with role playing as a tech savey customer and a not so tech savey customer. Talked about the Boes mini speaker and how it could benefit the customer in many different ways depending on how and what the customer would plan to use it. Then the person to person interview with the General Manager of the company whom was very easy to talk with. Asked questions of your aspirations and goals and why you thought you would be a good candidate for the company. Overall the people that work for them are really good at what their job is. Thanks Gail

    Interview Questions

    • Why do you want to work for this company? How comfortable are you with selling wireless products?   Answer Question
  10.  

    Retail Sales Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 6 days. I interviewed at Verizon Wireless in July 2015.

    Interview

    Was emailed by an employee there to apply when she had seen my resume online. I applied and had a phone interview and it went horribly. She did role play and I honestly didn't know MUCH about the merchandise so I struggled and it was so embarrassing. Wasn't even asked most of the usual retail questions so I could prove I wasn't a moron and was capable of selling

    Interview Questions

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