Interviewed at Verizon Wireless
Interview Details – Phone interview, then hiring manager will do in person interview, usually HR will interview or they will call with an offer.
Interview Question – Describe a time when you knew somebody did something wrong? What did you do? View Answer
I applied through other source and the process took 4+ weeks - interviewed at Verizon Wireless.
Interview Details – STAR interview process, search the web on types of questions asked but be specific and have a couple scenarios in your head to use. Involving difficult customers, problem solving, etc.
Interview Question – Been a while so I can not remember a direct question at this time. View Answers (2)
Negotiation Details – Zero negotiation on pay.
I interviewed at Verizon Wireless in August 2013.
Interview Details – I applied online. I received an e-mail a few days later to schedule a phone interview. The phone interview was basic and just going over background and work history information for the most part with a couple of behavioral questions. I received a call the same day to schedule an interview with the store manager.
Interview Question –
Sell me on a current device you use?
Tell me of a time you had to ask team members for help and the outcome of that result. Answer Question
I applied online and the process took 2 months - interviewed at Verizon Wireless.
Interview Details – Applied online and got called back 3 weeks later for phone interview, then following week to meet store and district manager. I think went well, but did't received the offer.
Interview Question – Tell me about time... Answer Question
Very Easy Interview
I applied online and the process took 2 weeks - interviewed at Verizon Wireless in September 2011.
Interview Details – Applied online received a phone call the next day to schedule and interview. One face to face interview with the store manager, and their floating manager. Be ready for a drug test and detailed background check. Your references will be called.
Interview Question – Mostly personality questions such as being personable, empathetic to customers needs, and being comfortable with large crowds. View Answer
Negotiation Details – Zero negotiations due to the corporate structuring. Asked about mobility within the company was sold on being able to move up once I've proven myself in sales, never happened even after winning numerous prizes, rewards, and regional recognition.
I applied online and the process took 1 week - interviewed at Verizon Wireless.
Interview Details –
I applied online for one location, but the location closest to home didn't have any openings online. I decided to take my resume in the store. to the manager and it turns out they were hiring--just not posted yet. I guess I made a good impression because the next day a recruiter called me and told me the manager had given her my info. We set up a phone interview for the next day and she sent me some information about the position and the verizon credo to review. She was very friendly and asked me a few basic questions about my resume, mostly about past jobs and verifying what my resume said. Then she asked why I wanted to work at verizon. Then she asked me my favorite part of the credo. Very easy interview.
Just a day or two later, the manager of the store called to set up a one-on-one interview. He asked me some questions about myself, why I think I'd be good for the job, and asked me what device I used and what were some of the advantages of it. Pretty much to "sell" the device to him. It was also a pretty easy interview. He asked some questions that were on a paper, but none were completely out of the ball park. Things like "What's the hardest thing about working in retail?" "Give me an example of a time someone came in for something and you were able to sell them something else, as well." "Give me a time when a customer had an unusual problem that required research." Questions will most likely be based on your past job experience. I was asked detailed questions about the things I sold in my previous job-- especially the tech stuff. They want to make sure you know what you are talking about when it comes to technology.
The one on one interview went well and he immediately told me he wanted to schedule my final interview with the district manager. Normally, I believe they are also a face-to-face interview, but mine was another phone interview. The district manager asked questions similar to the store manager and recruiter, but was a little more in depth about me personally and where I saw myself in the future. We talked for about 30 minutes about the company and opportunities for advancement and what not. He was so nice and was very inspiring, as well!
The next Monday I was called by the recruiter I had my first phone interview with. She extended an offer and I accepted. It was about a weeks worth of interviews, pretty fast paced compared to most companies. Overall, the experience was great!
Interview Question – Tell me about a time when a customer had an unusual problem and how you solved it. Answer Question
Negotiation Details – I didn't try to negotiate. Verizon takes care of their employees. You'll get paid well.
I applied online and the process took 2 weeks - interviewed at Verizon Wireless in October 2011.
Interview Details – 3 part interview, 2 on phone, 1 with store manager. Area Manager may or may not be present during interview.
Interview Question – Name a time when you had a difficult customer, how you handled it, and what the outcome was. View Answer
Interviewed at Verizon Wireless
Interview Details – the whole interview process went well
Negotiation Details – not to bad. Didn't really have an option to negotiate
I applied online and the process took 4+ weeks - interviewed at Verizon Wireless in January 2013.
Interview Details – The interview was more like a sales presentation and the hiring manager and the manager were not at all truthful as to what the job would actually be like or what was to be expected! They sold me on a horrible job! Verizon is more interested in making money from their customers and working their employees to the bone than they are in helping people to succeed and be successful!
Interview Question – Sell me a pen. View Answer
Negotiation Details – The recruiter lied to me as well about what to expect from the job! He also told me that he could not offer me any more than 13.50 an hour even though I have tons of experience and a degree. This company is a joke and horrible to work for.
I applied online and the process took 5 weeks - interviewed at Verizon Wireless in June 2013.
Interview Details –
Applied online at the beginning of May, contacted by email the following week to set up initial phone screen with HR. Phone screen consisted of very basic sales/behavioral questions and questions regarding my resume. Lasted about 15 minutes, the lady was very friendly, though sounded robotic reading questions, clearly reading from a list.
That interview was on a Wednesday, I was contacted by a store manager the following Monday and set up to interview later that week. The store interview was much more in depth than the phone interview, but none of the questions were hard or unexpected, typical behavioral/STAR questions you'd expect for a sales/customer service job. I was asked questions from a packet the manager printed Interview was very laid back, more of a conversation than an interrogation as some interviews can be. Lasted about 45 minutes. Was scheduled to meet with the other manager the following week, which was a "get to know you". After that interview, I was told I'd have to interview with the district manager.
At this point, they essentially told me I had the job without bluntly stating "you have the job." I was informed that the managers I had met with the previous week liked me, and that hiring was based on them telling the DM that they liked me.
I interviewed with the District manager and an HR rep about a week and a half later. Feeling that I had the job, I went in very comfortable, the addition of the HR rep in this interview was unexpected, but really more of an advantage than a burden, just another person to converse with and impress. Pretty in depth, but again, laid back, I felt like I was speaking with old friends. Similar questions to the store interview, only in this interview, I had to do a role play solving a customer's issue, which they related to my current job.
Was contacted the day after the DM interview by HR with an offer.
Start to finish, the process took 5 weeks from online application to offer. Currently in the background check/drug screen phase, could be a month before I get started with training.
Just be friendly and confident and you shouldn't have any issues.
Everyone I have spoken to has been very friendly, laid back, and seemed to enjoy their job, seems like the company has a great culture and I can't wait to get started.
Interview Question –
When HR initially emails you, they will attach the company credo to the message. Read the credo and tie it in to your responses and in conversation. I brought it up in both the store and district manager interview and both took notes after I mentioned it.
Hardest part is the role play, which isn't difficult, just be yourself and listen. Answer Question
Negotiation Details – No negotiation, base pay is determined by education and past sales experience
Pros: “They have great benefits and 401k plan. There is opportunity to move up within the company, especially on the retail side.” – Full Review
Verizon Wireless is....YOU. Our customers. Our suppliers. The communities we serve. Our employees. We are a company that is truly a reflection of the world around us: diverse, high-energy, inquisitive, moving forward… — Full Overview
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