Verizon Wireless
3.3 of 5 2,270 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

Verizon Wireless Senior Customer Service Representative Interview Questions & Reviews

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Getting the Interview 

50%
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Interview Experience 

100%
0%
0%

Interview Difficulty 

3 candidate interviews Back to all interview questions
Relevance Date Difficulty
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No Offer

Positive Experience

Easy Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative
Little Rock, AR

I applied through a recruiter and the process took 3 days - interviewed at Verizon Wireless in February 2012.

Interview Details – process was easy and interview was easy

Interview Question – name a time when you had to tell a customer there was something you could not do?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative
Charlotte, NC

I applied online and the process took 1 week - interviewed at Verizon Wireless in July 2010.

Interview Details – The hiring process started with a phone interview, then there was another phone interview followed by an online assessment and finally a one-on-one interview

Interview Question – The questions were pretty standard. They did ask for examples of a time when you helped an angry customer, and things like that.   Answer Question

Negotiation Details – None

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Accepted Offer

Positive Experience

Easy Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative
Murfreesboro, TN

I applied online and interviewed at Verizon Wireless.

Interview Details – applied online, phone interview, face to face interview, and computer skills test

Interview Question – Telll about you weakness   View Answer

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