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Verizon Wireless Senior Customer Service Representative Interview Questions & Reviews

Updated Jul 20, 2014
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Accepted Offer

Positive Experience

Easy Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative

I applied online and the process took 2 weeks - interviewed at Verizon Wireless.

Interview Details – Your resume will be reviewed for key words in Customer Service related jobs. Need to have at least 6 months of consistent employment to get hired most cases
1. First interview may be over the phone
2. Interview take a computer assessement where you are to use an interactive customer call to see if you can take calls accurately with a 80% accuracy rate.
3. If you passed the assessement most people are called in to interview with a Supervisor in the Call Center and an HR Rep.
4. Then you will be called for drug screen and background check.
5. Training is about 6 weeks good training.
6. Must pass training tests with 80% or better on online and classroom assessements all test are on computer so the employee needs to go to Youtube to learn basic word and if you have those skills and have patience you should do well.

Interview Question – Tell me a time when you had an unreasonable request from a customer and how did you respond. Good answer is Respond positively and never get upset with a customer they are not upset with your they are upset with the situation.   Answer Question

Negotiation Details – Salary is set at the average rate for entry level CSR in the surrounding area


Accepted Offer

Positive Experience

Average Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative

I applied through other source and the process took 4+ weeks - interviewed at Verizon Wireless.

Interview Details – The hiring process is long and with several people as most companies, the company is very hard to get into for call center positions but if you speak well and have great communication skills you will have no trouble getting into the company.

Interview Question – The standard "how did you handle the time when you?" is the main question, the company wants to know that you can handle difficult customers.   Answer Question

Negotiation Details – There wasn't a negotiation phase, the salary is standard when I was hired.


No Offer

Positive Experience

Easy Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative
Little Rock, AR

I applied through a recruiter and the process took 3 days - interviewed at Verizon Wireless in February 2012.

Interview Details – process was easy and interview was easy

Interview Question – name a time when you had to tell a customer there was something you could not do?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative
Charlotte, NC

I applied online and the process took 1 week - interviewed at Verizon Wireless in July 2010.

Interview Details – The hiring process started with a phone interview, then there was another phone interview followed by an online assessment and finally a one-on-one interview

Interview Question – The questions were pretty standard. They did ask for examples of a time when you helped an angry customer, and things like that.   Answer Question

Negotiation Details – None


Accepted Offer

Positive Experience

Easy Interview

Senior Customer Service Representative Interview

Senior Customer Service Representative
Murfreesboro, TN

I applied online and interviewed at Verizon Wireless.

Interview Details – applied online, phone interview, face to face interview, and computer skills test

Interview Question – Telll about you weakness   View Answer

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