Verizon Wireless Senior Customer Service Representative Interview Questions

Updated Jul 20, 2014
Updated Jul 20, 2014
5 Interview Reviews

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Senior Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 2 weeks - interviewed at Verizon Wireless.

Interview Details

Your resume will be reviewed for key words in Customer Service related jobs. Need to have at least 6 months of consistent employment to get hired most cases
1. First interview may be over the phone
2. Interview take a computer assessement where you are to use an interactive customer call to see if you can take calls accurately with a 80% accuracy rate.
3. If you passed the assessement most people are called in to interview with a Supervisor in the Call Center and an HR Rep.
4. Then you will be called for drug screen and background check.
5. Training is about 6 weeks good training.
6. Must pass training tests with 80% or better on online and classroom assessements all test are on computer so the employee needs to go to Youtube to learn basic word and if you have those skills and have patience you should do well.

Interview Questions
  • Tell me a time when you had an unreasonable request from a customer and how did you respond. Good answer is Respond positively and never get upset with a customer they are not upset with your they are upset with the situation.   Answer Question
Negotiation Details
Salary is set at the average rate for entry level CSR in the surrounding area
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Verizon Wireless

  1.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 4+ weeks - interviewed at Verizon Wireless.

    Interview Details

    The hiring process is long and with several people as most companies, the company is very hard to get into for call center positions but if you speak well and have great communication skills you will have no trouble getting into the company.

    Interview Questions
    • The standard "how did you handle the time when you?" is the main question, the company wants to know that you can handle difficult customers.   Answer Question
    Negotiation Details
    There wasn't a negotiation phase, the salary is standard when I was hired.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate  in  Murfreesboro, TN
    Anonymous Interview Candidate in Murfreesboro, TN
    Application Details

    I applied online - interviewed at Verizon Wireless.

    Interview Details

    applied online, phone interview, face to face interview, and computer skills test

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate  in  Little Rock, AR
    Anonymous Interview Candidate in Little Rock, AR
    Application Details

    I applied through a recruiter. The process took 3 days - interviewed at Verizon Wireless in February 2012.

    Interview Details

    process was easy and interview was easy

    Interview Questions
    • name a time when you had to tell a customer there was something you could not do?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
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  5.  

    Senior Customer Service Representative Interview

    Anonymous Interview Candidate  in  Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 1 week - interviewed at Verizon Wireless in July 2010.

    Interview Details

    The hiring process started with a phone interview, then there was another phone interview followed by an online assessment and finally a one-on-one interview

    Interview Questions
    • The questions were pretty standard. They did ask for examples of a time when you helped an angry customer, and things like that.   Answer Question
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview

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