Verizon Wireless Technical Support Coordinator Interview Questions

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Technical Support Coordinator Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 3 weeksinterviewed at Verizon Wireless.

Interview

After holding the position of customer service rep for almost two years (in good standing) I applied for an open technical support position in my call center. I submitted my resume and got called to take an assessment test to gauge my knowledge on computer hardware and software terms. I was concerned I did not do a good job on the assessment so you can imagine my excitement when I got called in for an interview. The interview consisted on how I would handle customers' technical questions and ask me to also described (in detail) the steps needed to back up a customer's iPhone to the cloud.

Interview Questions

  • Explain how you would handle a customer that calls in after their phone breaks down and wants to back up their phone.   1 Answer

Negotiation

No negotiations took place. There is a formula VZW HR department has that determines your pay increase. I would say not to worry about it. After working for other big named corporations (Disney and Bank of America) I found VZW the most fair and base
Pay increases based in your job performance and merit.

Other Interview Reviews for Verizon Wireless

  1.  

    Technical Support Coordinator Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online – interviewed at Verizon Wireless.

    Interview

    Phone interview first, followed by a test you take in office on a computer that evaluates your ability to multitask, then, a month later you get a 1:1 interview with a call center supervisor. A month later, you get a call back with an offer. They use the STAR approach for interviews.

    Interview Questions

    • "Tell me of a time you've had to deal with a tough customer and what did you do?"   1 Answer
  2.  

    Technical Support Coordinator Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online – interviewed at Verizon Wireless.

    Interview

    Customer Service Test and Phone interview

    Interview Questions

    • Can you give me an example of how you wowed a customer   Answer Question
  3.  

    Technical Support Coordinator Interview

    Anonymous Interview Candidate in Albuquerque, NM
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. The process took 2 daysinterviewed at Verizon Wireless (Albuquerque, NM).

    Interview

    Hiring background was tough, they want to verify exact days and where employed even if you worked for Mcdonalds 10 years back. Background is for a call center job, didn't even have to verify exact days when working in law enforcement. "Star" format

    Interview Questions

    • You miss some excellent people getting hired or moving in company since they can't do company's "star" format of interviewing   Answer Question

    Negotiation

    There was no negotiations

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  5.  

    Technical Support Coordinator Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 daysinterviewed at Verizon Wireless in March 2012.

    Interview

    Provide a detailed resume to the interviewer. Then you go over several questions where you, "Tell them about a time when." You need to answer in the STAR (situation, task, action, result) format. You'll need to role-play a few scenarios too.

    Interview Questions

    Negotiation

    No negotiation due to budget restraints and lack of experience.

  6.  

    Technical Support Coordinator Interview

    Anonymous Employee in Houston, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Verizon Wireless (Houston, TX) in January 2011.

    Interview

    Applied online, Got a call after few days
    1.telephonic interview last for 15 mins,
    Explain your profile, basic desktop and networking questions related to Windows XP, Modem, router, Mac OS Basic.
    2.Computer Based Skills and knowledge test.
    30 Q's on IT related, typing test, multi-tasking final round.
    3.HR round-1:1 with the recuriter
    4.supervisor round- Final round.

    Interview Questions

    • Who would handle an irrate customer   1 Answer
    • Why would like to work as a Techinical support coordiator   1 Answer
  7.  

    Technical Support Coordinator Interview

    Anonymous Interview Candidate in Charleston, SC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 dayinterviewed at Verizon Wireless (Charleston, SC) in December 2010.

    Interview

    Applying is easy. Getting in is competitive. First there's a test. Then there's an interview if you past the test. If you impress the first interviewer you get sent upstairs or on the level floor to listen side by side with an actual representative. Then you get interviewed again. Pass those interviews and you're likely a candidate.

    Interview Questions

    • Why do you believe that you are a great fit for this position?   1 Answer
  8.  

    Technical Support Coordinator Interview

    Anonymous Interview Candidate in Dublin, OH
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1+ weekinterviewed at Verizon Wireless (Dublin, OH) in June 2010.

    Interview

    asks many questions to derive personal integrity and many what would you do scenarios.

    Interview Questions

    • tell us a time when you had to make a difficult decision   Answer Question

    Negotiation

    there was no negotiation

  9.  

    Technical Support Coordinator Interview

    Anonymous Employee in North Charleston, SC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 2 weeksinterviewed at Verizon Wireless (North Charleston, SC) in March 2010.

    Interview

    Interview process: I had two phone interviews and one computer assessment to apply for the role of Tech Coordinator at Verizon Wireless. The phone interviews consisted of behavioral-based interview questions. The computer assessment was a timed assessment of basic tech support related questions that anyone who's taken an A+ Certification class could easily pass.

    I was offered the job because I had cellular sales experience and had worked in customer service before.

    Post job offer: I now work at a call center and take back-to-back calls dealing with Blackberries, Apple products, broadband cards, and aspects of the Verizon network. I do fairly well every month with customer reviews, which are largely the basis for performance reviews.

    In my years with the company, Verizon has offered prepaid tuition assistance of $8000 a year, which I've taken advantage of. It's a good company to work for.

    Interview Questions

    • Tell me about a time when something went wrong and what you did to fix it.   1 Answer
    • Describe a time when you had to deal with an angry customer, and how you turned things around positively.   1 Answer
  10.  

    Technical Support Coordinator Interview

    Anonymous Employee in Houston, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Verizon Wireless (Houston, TX) in January 2010.

    Interview

    took a computer knowledge test, passed on the spot and an interview date was set up, interviewed with HR and then a Supervisor.

    Interview Questions

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