Veterans Benefits Administration Veteran Service Representative Interview Questions

Updated May 13, 2015
3 Interview Reviews

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Veterans Service Representative Interview

Anonymous Employee in Oakland, CA
No Offer
Positive Experience
Average Interview

Application

I applied online. The process took 3 weeksinterviewed at Veterans Benefits Administration (Oakland, CA) in March 2015.

Interview

There were two interviewers who asked five questions. Each question was about situational experience. The first question was about making a critical decision at work. Another question was about managing quality work and speed. Another question was about dealing with a difficult client.

Interview Questions

  • Tell us about a time when you had a to make a critical decision in your work.   Answer Question

Other Interview Reviews for Veterans Benefits Administration

  1.  

    Veteran Service Representative Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Veterans Benefits Administration (Seattle, WA) in January 2015.

    Interview

    There were 2 supervisors who asked 4 multi-part questions that were behavioral based questions. The two supervisors were respectful and gave a good description of the position and how the interview process works. The explained that they would be writing comments as I answered questions so they apologized in advance if they did not make consistent eye contact. The overall process was very relaxed and comfortable. At the end of the interview, I was instructed to complete a 45 minute question prompt that would be emailed to me. As soon as I opened that email, the timer would start for the assessment. It is important to review the attachment and ensure it is filled out properly. The only complaint I would have is the lack of direction of where I was actually suppose to go. There were no signs and all the doors required key cards or codes to enter them. I had to ask a staff member for assistance on where I had to be and they escorted me to the front desk.

    Interview Questions

    • Give a time where you had to make a difficult decision. What was the decision, what happened, and the results of that decision.   Answer Question
  2. Helpful (2)  

    Veteran Service Representative Interview

    Anonymous Interview Candidate in Helena, MT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6+ weeksinterviewed at Veterans Benefits Administration (Helena, MT) in July 2009.

    Interview

    The interview and hiring process is fairly simple, if you are a minority or have a veteran preference they will fast track your application. They then check your references and education. After verification they schedule two interviews, if you pass the interviews by being respectful

    Interview Questions

    • A veteran is upset because he feels that his rating was not high enough for the injury that he received while he was in service. Without adjusting his rating, how do you resolve the situation?   1 Answer

    Negotiation

    There was no negotiation phase.

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