Viking River Cruises

  www.vikingrivercruises.com
  www.vikingrivercruises.com
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Viking River Cruises Interview Questions in Woodland Hills, CA

4 Interview Reviews

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  1.  

    Travel Consultant Interview

    Anonymous Interview Candidate  in  Woodland Hills, CA
    Anonymous Interview Candidate in Woodland Hills, CA
    Application Details

    interviewed at Viking River Cruises in January 2014.

    Interview Details

    The recruiters are reviewing your qualifications even when you don't know it. For example, when they call you for an interview, make sure you sound friendly and professional- they're testing how you sound on the phone. It's actually a kind of phone interview but without the interview questions. If you get called twice, another employee told me that its because they either like you or theyre not sure about your phone voice and need to listen to you again.
    My interview started off with 1 manager (I think) then a 2nd interview with 2 supervisors- one right after the other. Each interview takes a few minutes but they make you wait between each interview to see how comfortable you handle the pressure.

    Interview Questions
    • Tell me how good is your geography skills?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Woodland Hills, CA
    Anonymous Interview Candidate in Woodland Hills, CA
    Application Details

    I applied online. The process took 1 week - interviewed at Viking River Cruises in June 2013.

    Interview Details

    Wack

    Interview Questions
    Negotiation Details
    We will email you
    Accepted Offer
    Negative Experience
    Average Interview
  3.  

    Travel Consultant Interview

    Anonymous Interview Candidate  in  Woodland Hills, CA
    Anonymous Interview Candidate in Woodland Hills, CA
    Application Details

    I applied online. The process took 4 days - interviewed at Viking River Cruises in November 2013.

    Interview Details

    I applied online and received a call from one of their recruiters. I had a brief phone interview with "Karen" on the phone and she scheduled me for an interview. I went to their location in Woodland Hills and met with her for a 20 minute in person role play. From there, I went to "John" for 3.5 minutes of questioning and then to "Irena" for 6 minutes of interview time. One hour after the interview concluded, I received a call from "Karen" regarding an offer. When I spoke to her, she informed me that in his 3.5 minutes of "deep interview techniques", John concluded that I should start out as a Travel Agent Consultant and not with the regular inbound calling. When I inquired why I was considered inadequate to handle regular calls in their call center, I was told because John felt I wasn't experienced enough. In the end Viking offered me the position to handle travel agent calls and told me to think about it over the weekend. I called back the next week, left 2 messages on voice mail and when I finally reached her said the offer was no long valid! This is the most pathetic and unprofessional interview experience to date. How does a company stay in business when they don't even really interview candidates? Then when you don't get down on your knees and kiss their feet when they extend a pathetic position which is not different than anything you would find in a local mall, they get defensive. Don't waste your time with these amateurs!

    Interview Questions
    • Role play regarding a customer wanting to go on a vacation to Europe.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
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    Travel Consultant Interview

    Anonymous Interview Candidate  in  Woodland Hills, CA
    Anonymous Interview Candidate in Woodland Hills, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Viking River Cruises in December 2012.

    Interview Details

    It's different for everyone; there is no clear, consistent policy for the interview process. We have all had different experiences. Different number of interviews from 1 to 6.

    Negotiation Details
    There is no negotiation. You take it or you leave it and if you don't like anything their policy is, "There's the door."
    Accepted Offer
    Positive Experience
    Easy Interview

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