Virgin America Interview Questions

Updated Sep 21, 2014
Updated Sep 21, 2014
41 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Guest Services Teammate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 weeks - interviewed at Virgin America.

    Interview Details

    I applied did the assessment and roughly 2 weeks received a phone call to attend open house at a hotel. The interview process was very fun...it didn't feel like an interview...there were about 20 of us...about 15 of them dressed in typical dark suit and white shirt suit combo...I wore color...I wore a non typical suit...it would have been classified more contemporary and edgy...also a colored blouse...first we were seated in groups...of like 5/6 we did an ice breaker which was great...didn't seem like they were observing but they were...be yourself...HAVE FUN...then a 1on 1...about a week later got call to drug test about a week after that got a call that I was offered position.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    interviewed at Virgin America in June 2014.

    Interview Details

    Applied on the company website and was contacted by a recruiter through email. Conducted a quick 30 minute phone interview with the recruiter. Was asked about experiences at previous internships and what relevant college courses I’d taken. Was told that the next step would be an in person interview on site.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Guest Services Teammate Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online - interviewed at Virgin America in May 2014.

    Interview Details

    I applied online and received a call back from the people department for an over the phone interview about 3-4 weeks later. At that point advised of pay, no visible tattoo policy etc. Was immediately invited to a group interview which was scheduled 1-2 weeks later. Group interview was at a local hotel. This is NOT a cattle call as I've seen in the past with other airlines. It really goes to show the time and effort put into screening candidates so there is a small group of top pick candidates. Interview starts promptly. There was a few folks that didn't show up despite being invited. Keep in mind if you can't attend you have the opportunity to let the recruiter know in advance. Went into introductions, then ice breaker game. About 6-7 different representatives from leadership team is walking around observing you and taking notes. After ice breaker they have a presentation on company, job expectations and requirements. Then we move into the individual interviews. Everyone gets the opportunity to have 1x1. Unlike what most ppl mentioned, we didn't interview in groups of 2-3. The interview was 1x1. Two days later was sent for drug test. Was emailed about 1 week later for clarification question on background. Exactly 2 weeks after interview was given a call and offered the job. Good people, good company.

    Interview Questions
    Negotiation Details
    No negotiation. Pretty standard for no negotiation in airline industry.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    In-flight Team Member Interview

    Anonymous Interview Candidate  in  Burlingame, CA
    Anonymous Interview Candidate in Burlingame, CA
    Application Details

    I applied online. The process took 3 weeks - interviewed at Virgin America.

    Interview Details

    Sent in a resume. Was sent a personality test via email. It was quite simple and just wanted to make sure you had the qualities they are looking for. Then I was invited to fly to SF and interview. It was a group interview, we did a few activities and they just want to see if you can interact well in groups - don't be bossy or overwhelming, but don't be silent and just sit there. A happy medium, if you will. Then we were brought in for individual interviews which was actually fun. About a week later I was asked to take a drug test - government job - and then I was offered the job a few days after that. Pretty painless actually.

    Interview Questions
    • How would you deal with a difficult guest onboard? Or tell me about a time when you had to use excellent customer service to change the mind of someone who was upset?   Answer Question
    Negotiation Details
    No Negotiation. Pay scale is set.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Crew Scheduler Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 months - interviewed at Virgin America.

    Interview Details

    Expect a group interview, with a panel of interviewers following with a set of easy questions.

    Interview Questions
    • Will ask background information along with situation questions.   Answer Question
    Accepted Offer
    Positive Experience
  7.  

    Airport Team Member Interview

    Anonymous Interview Candidate  in  Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online - interviewed at Virgin America in March 2014.

    Interview Details

    Filled out the application online, in February. Received a phone call in March from the recruiter, answered questions related to my work history and resume.

    Advised of the pay, hours, ect..

    I was advised to meet the Manager in the airport.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Guest Services Teammate Interview

    Anonymous Interview Candidate  in  Newark, NJ
    Anonymous Interview Candidate in Newark, NJ
    Application Details

    interviewed at Virgin America in March 2014.

    Interview Details

    After completing the basic application, I was immediately led to an assessment that took about an hour to complete even though it says 38 minutes. Less than a week later I received a phone call from HQ asking if I had customer service experience and if I had any visible tattoos or piercings. Then, he described the position, pay rate, uniform, and training session which is 3 weeks in San Francisco. At the end of the phone call, I was Invited to a group interview 4 days later at a local hotel. Day consisted of ice breakers, presentation, and interview with 3 managers at once. There are two other people interviewing alongside you as well. You take turns answering each question. At the end of the interview, they inform you that you will hear back either way about a week and a half after the interview. If selected, you will have to take a drug test. After passing the drug test, you are pretty much offered the job.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    In Flight Crew Interview

    Anonymous Interview Candidate  in  Burlingame, CA
    Anonymous Interview Candidate in Burlingame, CA
    Application Details

    I applied online. The process took 1 week - interviewed at Virgin America in January 2014.

    Interview Details

    Completed online application and personality assessment (which took about 45 minutes). The personality assessment ask things like "How much do you agree or disagree with the following statement" or "Which of the following 3 words best describes you." Based on the way you answer these questions, I believe you're "graded" on how well your answers align with the company's values. Depending on this correlation, I think you're ranked and you're ranking determines how quickly the recruiters will contact you. I say this because I applied a week before the 1:1 interviews and was contacted by a recruiter 15 minutes after submitting my online application and personality assessment. I have worked in customer service for over 10 years, managed retail stores, and have an understanding of what they are looking for. I could be wrong about all this, but it's my hunch because I asked her if she'd had a chance to read my cover letter and resume and she said no, leading me to assume that my assessment had been the sole reason for the call.

    Anyways, once the recruiter called, she asked 3 questions:
    1) Why Virgin?
    2) Do you have a valid passport?
    3) Tell me about a time when you went above and beyond in customer service.

    After my answer, she asked if I would be interested in going to the in-person interview in Burlingame. I said of course. The interview was a week later at 8:30am at the Embassy Suites in Burlingame.

    The recruiter sent an email containing 4 documents, 2 of which are a consent form to conduct a drug test, a document containing some vocabulary words, airport abbreviations, and a breakdown of the 24-hour time system (which must be memorized because they quiz you on this information at the interview). They also asked me to bring in 2 photocopies of my passport.

    The in-person interview was very fun and interactive. They break you off into groups and as a group you have to present 3 things you all have in common and then a statement about each person which you think people wouldn't know about you. Then the groups which are not presenting try to determine which statement goes with which of the presenting group members.

    After that the Virgin employees provide a 2 hour slideshow about the company and position, breaking down the position including pay and benefits. Pay is terrible. $20 an hour for your first year. You're paid for 75 hours a month regardless of whether or not you work that much. But you may work anywhere between 75-135 hours a month. The hourly is only paid between the time you take off to the time you land. It does NOT pay you while your waiting or preparing for flight. Per diem is $2 an hour which, from my understanding, is only paid when you are away from your home hub. Per diem is tax exempt. So let me provide an example to illustrate my understanding.

    You're scheduled for a 1 hour flight from your home hub SFO to LAX. Once in LA, you experience a 4 hour delay for whatever reason. After the delay, you return back to SFO on another 1 hours flight. Your pay for that day is $48. $20 x 2 for the hour flights and $2x4 for the lay over.

    After your first year, your hourly jumps to $23/hr and increases incrementally each year thereafter. After 8 years, you can expect to be making $33/hour. There are some incentive however. You can be scheduled as the In flight team lead which incurs an additional 15% of your hourly. And there's also another incentive for when they need you to cover a shift and it results in an additional $10/hour.

    You can also expect to be on reserve for the first 2 years, meaning you are basically on call 24/7. Then, based upon seniority, you start to get more control over your schedule.

    The benefits are awesome though, but too detailed for me to describe.

    Once all the groups have presented and the Virgin employs have introduced the company, you're dismissed to the lobby where you wait for them to call you in individually for a 1:1 interview.

    My interviewer asked me 5 questions:
    Why are you looking to leave your current position?
    What did you do to prepare for this interview?
    Tell me about a time you had a difficult customer. How did you handle the situation?
    Think about your current company culture. What would you change about it?
    Do you have any questions for me?

    The 1:1 interview lasted about 10-15 minutes. Then he thanked me and said I would hear back from them in 1-2 weeks to determine whether or not I've been selected to move forward.

    Now I wait. We'll see what happens! Wish me luck! Virgin seems like a great, fun company!

    Interview Questions
    • Think about your current company culture. What would you change?   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  10. 1 person found this helpful  

    In-flight Team Member Interview

    Anonymous Interview Candidate  in  Burlingame, CA
    Anonymous Interview Candidate in Burlingame, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Virgin America in January 2014.

    Interview Details

    I had only heard of Virgin America recently, so I decided to apply online and see where it got me. Less then three days later, I was called by there recruitment center and asked if I had time to answer some questions about the position I was applying for. She was very pleasant, and we both laughed about a couple of things we had in common. I was then invited to fly down from Seattle to San Francisco (at my own expense!) for the group interviews two weeks later. We were to report at 8am sharp and expected to stay until 12:30.

       It was really a fun morning, and I certainly wasn't expecting that. The staff put all the candidates at ease, by introducing themselves and there sense of humors. we were divided into groups of 5 or 6 , and from then on, given directions to come up with a unique aspect of each member of the group, then asked to stand in front of everyone else and let them match up the aspects to us. towards the end of the morning, we had the one on one interviews and afterword told we would here within a week or so, if we'd been selected to attend training.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  11.  

    Guest Service Teammate Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Virgin America in January 2014.

    Interview Details

    Received a call after applying online and taking the assessment test. After the phone interview was the group interview at a hotel near the airport then 10 minutes for individual interview. The interview process at the hotel lasted approximately 4hrs. I received an email about a week later for the drug test and then was told they were still doing a background check. still waiting to hear from them and crossing my fingers. Great Company. Fun environment.

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview

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