Vodafone

  www.vodafone.com
  www.vodafone.com

Vodafone Customer Care for Business Companies Interview Questions

1 Interview Review

Interview Experience

Interview Experience

0%
100%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

4.0
Average

Interview Difficulty

Hard

Average

Easy

1 Candidate Interview Review Back to all interviews

Sort: Popular Date Difficulty

 

Customer Care for Business Companies Interview

Anonymous Interview Candidate in Milano (Italy)
Anonymous Interview Candidate in Milano (Italy)
Application Details

I applied through a staffing agency. The process took 2 weeksinterviewed at Vodafone in October 2011.

Interview Details

First there is a group interview. You have to focus your exposition and answers about caring and listening to the customer needs, on how good you are at problem solving and that you add your personal skills, even if not required, and use them to give more than the usual service of assistance. Also i suggest to let them know that you are very good at learning new softwares... If you pass this first interview, you go to a class where they will teach you how use their softwares. It's a selection class, so be professional! During these lessons they will make you think that you have been already selected, so you will low down your defenses and stop being professional. So do not believe them and go on being professional as much as you can!!!

Interview Questions
  • Role play for the communication skills: they will ask you to role play the business customer with one of them playing the customer care assistant. They will describe your character as a big boss, a bad one and it's part of they trick.   View Answer
No Offer
Neutral Experience
Difficult Interview

Work at Vodafone? Share Your Experiences

Vodafone

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.