W.W. Grainger Account Manager Interview Questions

Updated Aug 11, 2015
37 Interview Reviews

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Account Manager Interview

Anonymous Employee
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 6+ months. I interviewed at W.W. Grainger.

Interview

First a phone interview with the corporate recruiter and an online personality test. Followed by a second phone interview with the recruiter. Next, an onsite interview with DM's. They use the STAR format which I was prepared for thanks to the knowledgable recruiter. However, when onsite they never asked any questions pertaining to my experience managing large, complex global accounts which really surprised me. Instead they asked about my "elevator pitch" which is something to ask a Territory Sales Rep who is in a cold calling role. I had an entire book of examples prepared to showcase specific solutions I have solved for clients and they never asked about it. They seemed to be more concerned about how I would fit into their culture. If you are from a business environment that encourages reps to really think outside the box and gives you the freedom to run your business without an overload of activity metrics I would not recommend interviewing here. Very PC and micromanaged culture and unless I'm wrong this culture seems to hurt their AM's more than it helps....but also a very good company with much to offer customers, IMO. Based on my experience, I'd say they are most likely prepping for a reorganization.

Interview Questions

  • Several questions pertaining to my sales performance in previous roles.   Answer Question

Other Interview Reviews for W.W. Grainger

  1.  

    Account Manager Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at W.W. Grainger.

    Interview

    Basic questions, mainly about what I have done, and explained what the positions is, and what expectations are. Unexpected question was compensation, previous position had a higher base then they offer but I anticipated that, just was not ready for a specific question, but it was easy to answer.

    Interview Questions

    • How many accounts did I manager in the past?   1 Answer
  2. Helpful (1)  

    Account Manager Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2 days. I interviewed at W.W. Grainger.

    Interview

    Phone call with questions about roles and interest in job, a request to perform an online assessment test and then with another phone interview. It proceeded with your current job, salary history for past years which was kind of hard to grasp because I knew where they were going with this and it seemed more about money then qualifications after realizing nothing was asked about past accomplishments ( maybe new generation?) Asked me about my current target achievement results. Some questions were confusing felt in a rush to answer, a disadvantage for Grainger in the long haul. Challenging to put everything you do in one perspective especially since it does not really showcase your true abilities. Told me they would call me back. They did not however I proceeded to follow up and gain an answer and out of good faith they responded per email. I thought the HR person knew the objective job pretty well and was very well verse in gaining as much information about the most important aspects of a candidate to fit that specific role and not necessarily about ones ability to do the job. Almost too military cop like. Could it be the money? You make too much? Too little? I don't know just another guessing game. Maybe i was not clear enough on my resume and answers. I was not disappointed not to move forward since I handle my business as always and move on, and glad the HR person knew what he wanted in a way at least it felt that way, discipline and straight to the point. No personality.

    Interview Questions

    • Explain the difference between a territory manager and a business development manager?   2 Answers
  3.  

    Account Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at W.W. Grainger.

    Interview

    Smooth, nothing out of the norm. IF you prepare you will do fine. Not hard, if they don't like you =, the interview process will end very quickly.

    Interview Questions

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  5. Helpful (5)  

    Account Manager Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at W.W. Grainger.

    Interview

    I applied online and was given an automatic response that they were moving forward with another candidate. I received a call a week later about the role and was told what I need to prepare for the interview. The interview process is composed of 3 stages. The first stage is a call with the HR specialist from HQ offices who filters out candidates for the role by screening applicants based on experience, business acumen, and organizational fit.You will also take a chally exam to see if you qualify for the interview. If you pass than you advance to the second step. The second step is follow by a face to face interview with the hiring manager and another manager who can provide feedback to the hiring manager based on the interviewees responses and performance. The final step is a call with the hiring managers boss who asks questions regarding the role and wants to confirm the positive feedback given by the hiring manager.They use the STAR ( Situation, Task , Action, Result) process during the interviews so be ready to speak broadly about your past experience in terms of projects and their outcomes. The experience was pleasant however, most of the hiring managers have a bench and I am not sure why they post to externals if they have a selected candidate in mind. Also, when I interview it was not very diverse at all. Which was a red flag for me since the market the role is was very diverse.

    Interview Questions

    • Please tell us about a moment when a peer was going through a difficult situation whether at work or in his personal life and tell us what you did to help him/her and what the result was   Answer Question
  6. Helpful (2)  

    Account Manager Interview

    Anonymous Employee
    No Offer
    Neutral Experience

    Application

    I applied online. The process took 2+ weeks. I interviewed at W.W. Grainger.

    Interview

    I was contacted for a phone screen and then asked to take an online behavioral test. The panel interview was then set up. I interviewed for two hours. Two separate panels. One with only the hiring manager.

    Interview Questions

  7.  

    Account Manager Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at W.W. Grainger in February 2015.

    Interview

    Exactly like the other glass door reviews. 30 - 45 minute phone interview with the in house recruiter then she scheduled the face to face the following week. Met with a panel in the first interview and a District Manager from another area in the second. Star behavior type questions throughout. It sounded like they have a decent amount of turnover in this geography with the most senior Account Manager in the area at 3 months. Received a follow up from Recruiter 3 days after interview saying they had chosen another candidate. Inhouse Recruiting very professional with good communication.

    Interview Questions

  8.  

    Account Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 2 days. I interviewed at W.W. Grainger.

    Interview

    Very professional process, used as training for new managers. Several people in the room but only two asking questions, the rest just observing. Strong focus on personality and fitting into culture. relaxed atmosphere with obviously knowledgable managers

    Interview Questions

    • Strongest weak point was only difficult question; mostly a review of resume and questions on past employers   Answer Question

    Negotiation

    Interviewed in morning and felt good about interplay with 2 interviewers. Received an offer in email that afternoon, and accepted. I like that they didn't drag out the process like most companies.

  9. Helpful (1)  

    Account Manager Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through other source. The process took 2 weeks. I interviewed at W.W. Grainger.

    Interview

    Rushed to do interviewing so they can hire in a 3 week period go through 4 interviews and get no response until you have to follow up. They constantly were in contact and I was told that they loved my work ethic and overall skills and then send me an email telling me there were stronger candidates.

    Interview Questions

    • They want you to answer questions in their wording.   1 Answer
  10.  

    Account Manager Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied through a staffing agency. The process took 2+ months. I interviewed at W.W. Grainger.

    Interview

    Different managers that really didn't understand the job per say but yet they were in on the interview process which didn't make sense. They had store managers that were interviewing account managers and they didn't even understand what the account manager role was. ve

    Interview Questions

    • All interviews are different for each role so its hard to say.   Answer Question

    Negotiation

    long and painful

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