WSIB Interview Questions & Reviews

Interviewed Sep 2011 in Toronto, ON (Canada) (took 3 weeks)

I applied online for the job and was invited to partake in the recruitment process. I was invited to an active listening excerise and critical thinking assessment and also required to write a written component. The written component basically consisted of what you would do to maintain positive relationships and what you would do to avoid negative relationships. The test was at their Toronto office, there were about 30 or so people. We were taken to a big room, and given instructions, the first part was to listen to an audio file and write a multiple choice test that directly related to it. The woman conducting the test also explained that if there were too many qualified people for the 5 available positions and should new positions open up, we wouldn't have to start the recruitment process from scratch.

We were allowed to take notes, but no notes could leave the room. The test was about 15 questions, not too difficult if you are a good listener, as I didn't take too many notes, but I thought it was pretty simple.

The second part was the critical thinking component, it was multiple choice also but it is not something that you can study for, and tested your reasoning, analysis of thought etc. I didn't find it too hard, but it was challenging, there were about 100 questions in all. The whole testing process had a time limit of 2 hours.
I got the e-mail invite on a Friday, the written component was due the following Tuesday and the test was on Wednesday. I was invited to an interview on the Wednesday after the test, so it was quite a fast process.

When I went to the interview, I noticed they were interviewing many of the others that came for the test. They send you a special reference form that they ask you to bring to the interview, and schedule at least two hours. Again, you are allowed to take notes, but they cannot leave the building. (wonder why? :) ) I was interviewed by 1 woman at their talent insquisition centre, which I thought odd, as i assumed there would be a panel. She explained that it depends on the position. I was asked a series of 6 questions, she explained how the interview would be conducted and breifly asked how my experinces and qualifications relate to the position. Then I was asked the 6 questions, here are the questions that I rememeber(they obviously weren't asked precisely like this, or in this order but its the jist):

1) describe the project of which are most proud and explain the steps you took to make it a success
2) thinking back to the active listening excerise, explain what good customer service entails and what behavoiur to avoid.
3) Eligibility Adjudicators must attend many meetings and workshops, what steps would you take to make sure you meet deadlines?
 4) sometimes you have to give out bad news to people who do not qualify for services, how would you do so?
5) how to you manage stress?

I can't remember the last question, but I know it is not an uncommon one. i was not asked anything that related to the actual position i.e what is the role of an eligibility adjudicator etc... they expect examples for answers and also ask for clarification or more information from you.

Once the interview was done, i asked a few questions and was escourted back to the main lobby. She assured me everyone would be contacted with a final decision, but I wasn't. All in all it wasn't too hard, but I was dissaponited that i hadn't heard back from them regardless of the outcome.