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Wachovia Teller Interview Questions & Reviews

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Web: www.wachovia.com | HQ: Charlotte, NC

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Updated Jan 26, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 27 ratings

2.8

“Average” Interview

Interview Experience [?] Based on 27 ratings

Positive	63%
Neutral	30%
Negative	7%

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21–27 of 27 Wachovia Interviews

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4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2010 in Paramus, NJ (took 4 weeks)

I applied online, took a personality assessment, and was contacted by the recruiter within a week. We then interviewed by phone. After that, a panel iterview was conducted, and the job was offered. Be specific in your interview answers. They want specific examples and not generalized answers.

Interview Questions

Name a specific time that you helped someone who was upset and how you helped that person.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Dec 2009 (took 2 days)

Applied online for a teller position with Wachovia. The same day I was contacted by a regional recruiter and asked to take an online assessment. Following the assessment, I was contacted again and had the phone interview. The interview was brief and consisted of employment background questions and situational question in the STAR format. Upon completion I was asked to schedule a 1-1 interview for the following week.

Interview Questions

Describe how you would deal with an dissatisfied customer?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jun 2009 (took 2 weeks)

You must pass an online assesment, then after that they call you for a job spotlight conference which is basically like your first round of interviewing. It is you and about 18 other people in a conference room and they pull you in 1 by 1 to ask you a few basic questions about your resume. Then if they feel the need to they bring you back a week later for second round interview with your possible future branch manager. Then if you pass that they make you take finger printing and check to see if you pass their background check. Once these are all done they send you an offer letter.

Interview Questions

Explain a situation in which you had an irrate customer and how did you deal with it?

Answer Question

Explain a situation in which you had to get an idea accross to your supervisor

Answer Question

Negotiation Details

No negotiation possible...they basically had it on the table take it or leave it

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2009 (took 2 days)

I applied on line for a teller position. after 3 weeks I got an email asking me for a phone interview. The phone interview was with one of the recruiter and she was really nice, she basically just asked about my past experience and explained the company's services. After the phone interview she told me that I will be moving on and do a face to face interview with branch and teller manager. She scheduled my interview for the next day. The interview with branch and teller managers went really well, they took turn asking me questions and giving me hypothetical situations. The interview was about 40 minutes and when done they told me that they will let me know in 2 days. After 2 days i got a call and was offered the job. its a very nice place to work and the management and employees are very friendly and kind. Good Luck everyone.

Interview Questions

why team work is important for you? If it isn't explain why not.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Aug 2009 in Pennington, NJ (took 3 weeks)

I interviewed with the Teller Manager and the Branch Manager at the same time. They used the S.T.A.R. interview method which consisted of long and overly complicated questions. My answers were to be given in the format of:
S. describe the Situation
T. describe my Task
A. what Action did I take
R. what was the Result

Interview Questions

Describe how you handled an upset customer.

Answer Question

If you appear to be short on meeting your sales quota, how would you try to boost sales/referals?

Answer Question

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

5.0

Very Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Sep 2009 (took 4 days)

The position was posted on a job website. Applied via website and received and an invitation to take the assessment test via computer. Just a few days after the assessment test was taken, another email was sent to schedule a telephone interview with me. Scheduled the date and time. On the date and time of interview, recruiter asked numerous questions about one of the three employers I listed on my resume. After about five minutes or so, the telephone interviewer asked why I wanted the position with the company and I explained my reason why and afterwards it was stated by the recruiter that he still did not know why I would want said position. Explained to recruited again why I was interested in the position with this firm and the called was ended abruptly.

Later I received an email indicating that I was no longer going to be considered for the position.

Interview Questions

Why would you like to work in this position?

Answer Question

Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2009 (took 2 weeks)

You may apply online as well as immediately completely an online test. If qualified you are contacted by a HR Personnel to set up an interview. Afterwhich, if you are successfull in the interview then you be offered a job on spot or sometime after by phone.