Walgreens Customer Service Associate Interview Questions & Reviews

Updated Aug 14, 2014
Updated Aug 14, 2014
19 interviews

Interview Experience

Interview Experience

62%
25%
12%

Getting an Interview

Getting an Interview

62%
2%
2%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy

19 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Associate Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I interviewed online. The process took 1 week - interviewed at Walgreens.

Interview Details

I applied for this position on a whim, not knowing for sure whether they were hiring or not. The very next morning I got a call from the manager inviting me to come by the store to complete an assessment on their computer. Half of the assessment were multiple choice behavior-related questions (along the lines of "what would you do if you suspected a customer was stealing?", etc.) The other half consisted of math questions, some of which were exteremely basic, but the others- not so much. I was lucky I have brought a calculator with me, because it really came in handy for the " make change with the least number of bills/coins possible". The numbers in those questions were completely random, like $63.07 and $34.92, and I haven't had to practice mental math like that since my elementary school years.
The manager checked my assessment score right away, told me I did excellent, and scheduled me for an interview at a later date. However, I was already getting strong vibes that I would be hired, because she already started discussing with me specificaly what days and hoe many hours I'd be able to work, and seemed very excited that I was interested in the job.
The interview was very casual. The manager mostly just asked me to elaborate on some things I have mentioned on my application, and asked about my availability. She then said she was ready to hire me, and got me to electronically sign some more documents on the store computer, basically confirming that I accepted the job offer. The last step was just doing the drug test.

Interview Questions
  • Why do you want to work here?/ The math questions (BRING A CALCULATOR!)   Answer Question
Accepted Offer

Other Interview Reviews for Walgreens

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online - interviewed at Walgreens in May 2011.

    Interview Details

    Applied online and then went to the store to take the skills assessment. Got a call for an interview with the hiring manager for the store. The interview took about a half hour and I got a call a few days later about a drug test. A few days after the drug test I started work.

    Interview Questions
    • Describe a time when working with a group did not have a positive outcome.   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Port St Lucie, FL
    Anonymous Interview Candidate in Port St Lucie, FL
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at Walgreens in August 2013.

    Interview Details

    Very nerve racking at first, since it was my first interview. HOwever, everybody I met and talked to was extremely nice and proactive. Interview was great but I was extremely shaky.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Champaign, IL
    Anonymous Interview Candidate in Champaign, IL
    Application Details

    I interviewed online. The process took 1 week - interviewed at Walgreens in August 2012.

    Interview Details

    I had a friend who worked at the Walgreens on campus. She told me to apply online and the following day I went into the store to take the skills assessment test. Walgreens called me about 2-3 days later scheduling to interview me. I was hired the next day.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Customer Service Associate Interview

    Anonymous Employee  in  Decatur, IL
    Anonymous Employee in Decatur, IL
    Interview Details

    I applied online and received an email stating that I had to come to a local store to complete an assessment. The assessment was fairly easy and took abut 20-30 minutes. It asked multiple questions about customer service. It also asked you how to make the correct change and also had you view coupons and stores codes. After the assessment the manager told me they weren't hiring, but my application will sent to all of the Walgreens in my area.

    Interview Questions
    No Offer
  6. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I interviewed online. The process took 1 week - interviewed at Walgreens in May 2014.

    Interview Details

    The hiring process is a multi-step process. First you must do the online application. Then you must go into a store an do a skills analysis. The online application and skills analysis is then graded and your application comes attached with how recommended you are for the position, varying from not recommended to highly recommended. You of course don't know how you did but when you application is put into the system they see your grade. You are then called into a store seeking to hire someone and do an interview. After you interview you have to take a drug test and finally go back in for stage 3 of the interview process. I am curently taking stage 3 today so I can upday when I am finished.

    Interview Questions
    • They were not difficult I think the hardest thing about the interview is that they want experiences to back your answer. So every question should have some real life application that you have done.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  7. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I applied online, answered a personality test. Got a call 2 weeks later, the assistant store manager told me if I could finish the 2nd step of the application, a skills test, in-store. The next day she told me to come in the same day to take a drug test and authorize a background check. They called me a week later and asked if I could start right away, which I did.

    Interview Questions
    • They asked about my previous experience, why I wanted to work there, and how long I planned to stay.   Answer Question
    Accepted Offer
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Snellville, GA
    Anonymous Interview Candidate in Snellville, GA
    Application Details

    I interviewed online. The process took 4 days - interviewed at Walgreens in November 2012.

    Interview Details

    Hiring process starts online and if you do well, you will receive a chance to go in store and complete an in store assessment. If completed with high scores, a manager will be called so that you can schedule an interview. You will be asked questions on whether you can sell things or not. You will also be asked how well you will be with cleaning up things such as regurgitation, and feces. You will also be asked why you would want to work for the company.

    Interview Questions
    • The most difficult question will be selling an item of their choice if you aren't good at a selling point.   Answer Question
    Negotiation Details
    There wasn't a negotiation. I was assigned 7.50 as my hourly rate.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  El Dorado, AR
    Anonymous Interview Candidate in El Dorado, AR
    Application Details

    I interviewed through an employee referral. The process took 2 weeks - interviewed at Walgreens in July 2013.

    Interview Details

    Everyone was so nice at first. My employer had initially planned to hire me as a pharmacy tech. I was also supposed to be trained in photo. Neither of those were done. I got in trouble for things I didn't know about because I was not properly trained. They just put me on the register and expected me to know what I was doing. They knew I had no experience in that area.

    Interview Questions
    • The most unexpected question was "when are you available?"   View Answer
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 3 days - interviewed at Walgreens in January 2013.

    Interview Details

    The store manager interviewed me one on one while one of the assistant managers watched the process. She asked me a couple questions like why I want to work for them, my availability, expected salary, what I would like to gain while working at Walgreens etc.

    Interview Questions
    • Explain a situation where you tried to help someone but failed and how did that experience help or hurt you and the other person.   View Answer
    Negotiation Details
    Very short and fast they basically agreed to everything I asked of them lol.
    Accepted Offer
    Positive Experience
    Average Interview

Worked for Walgreens? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.