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Walgreens Service Clerk Interview Questions & Reviews

Updated Apr 24, 2014
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Getting an Interview  

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Interview Experience  

76%
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Interview Difficulty  

Average Difficulty
66 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Easy Interview

Service Clerk Interview

Service Clerk

Interviewed at Walgreens

Interview Details – Application/assessment test, followed by interview.

Interview Question – Interview questions were very simple.   Answer Question


5 people found this helpful

Accepted Offer

Neutral Experience

Easy Interview

Service Clerk Interview

Service Clerk
Miami Beach, FL

I applied online and the process took 3 weeks - interviewed at Walgreens in February 2012.

Interview Details – After completing the online portion of the application, applicants must visit a store and speak with an assistant manager or store manager to gain access to the final portions of the application, which is done on a computer in-store and with semi-privacy (depending on the location of the computer used). Always assume that the manager will be there at the time you're visiting, so for this leg of the application process, it might be a good idea to show up in something casual but not sleazy, mature but not rated XXX. In contrast to the at-home online application (which focused more on assessing the applicant's grasp of the English language and "personality" - note: willingness to devote themselves entirely to customer service-), the in-store leg of the application process focuses more on the applicant's mastery of basic math skills with some additional English comprehension and personality analysis. The math questions are simple "How much change is left over?" and "How few coins are needed to give this customer their change?"-styled questions, while the English comprehension questions will ask you to read pictures of receipts, procedures, promotional deals, etc, while asking you the correct course of action for each. Once the application is complete, the waiting game begins: if the store you applied to is especially hard-up for a worker, they will call you within the week. If you had the bad luck of applying to a store that isn't short-staffed, the call will either not come for a month or won't come at all, at which point it might be in your best interest to call the stores in question yourself to inquire about the status of your application or attempt to reapply.

Waiting for a call-back? Remember: whether you've applied to a store with fixed hours or one that's open 24/7, most managers will not call you back unless it's a weekday (Monday through Thursday definitely, with Friday being left up to each individual), and usually no earlier than 8 am and no later than 6 pm. If you're called, keep in mind that you are one of many individuals who have applied to this job, so sounding eager and grateful for the chance to work (without sounding desperate) is encouraged. Pick out a clean, ironed, work-casual outfit, shine your shoes, and find articles online to help you brush up on your rights as an interviewee; figure out NOW which questions to ask and not to ask, and which questions you expect to be asked and are illegal for the interviewer to ask of you. Psych yourself up and don't go in scared; a deer in the headlights is, at best, easy to take advantage of (note: more willing to take low wages) and, at worse, unappealing as a prospective service clerk or stock clerk. Smile, be personable, and keep your political and religious opinions neutral.

Got the job? Good, good. Let's try to keep it, hm? Leave your pride at the door; there IS a difference between standing up for yourself and causing unnecessary trouble. You know that old saying, "The squeaky wheel gets the grease"? The Japanese equivalent is, "The nail that sticks out is quickly hammered down". ALWAYS KEEP THAT IN MIND. Make friends and figure out whose butt needs to be kissed and whose doesn't. There are managers whose opinions mean nothing in comparison to others, so befriending them (especially if they have a bad attitude or personality) is a waste of time. In the same way, avoid giving the impression that befriending you or being nice to you is detrimental to the careers of your new coworkers. You can't be friends with everyone, but at least try to keep your enemies at a minimum.

Interview Question – Background information: I have a BS in Psychology and almost 5 years of work experience in customer service. The difficult question was, "You're so educated/experienced! Why do you want to work here?" The easiest answer is "I don't want to; I need to", but you have to phrase it in such a way as to not come off as being as desperate for work as you may be. If you feel that you're too good for a particular job, try hard to hide it. Pride can be easily misconstrued as arrogance.   View Answer


Accepted Offer

Positive Experience

Average Interview

Service Clerk Interview

Service Clerk
Carbondale, IL

I applied online and the process took 2 weeks - interviewed at Walgreens in August 2010.

Interview Details – there are 3 separate meetings when hiring with Walgreens- first you are called in to talk with the store Mgr. Then they schedule you time to complete the skills test in-store, then another interview with the Asst. Mgr. and the Mgr.

Interview Question – There really isn't any difficult or what I consider "unexpected" questions.   View Answer


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No Offer

Negative Experience

Easy Interview

Service Clerk Interview

Service Clerk

I applied online and the process took 1 week - interviewed at Walgreens.

Interview Details – I was called about a week after applying online and was asked to fill out a basic math skills test and behavioral test. After that I was asked very basic questions. The assistance manager that I interviewed with would not look me in the eyes and seemed very nervous himself.

Interview Question – All very basic questions. I think the most difficult was when I was ask to tell him about a time when I would not help my coworker.   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Service Clerk Interview

Service Clerk
Washington, DC

I applied online and the process took 5 days - interviewed at Walgreens in March 2013.

Interview Details – Filling out and doing some scenario questions online, regarding coupons and customer service..., and then receiving calls to arrange for the interview..

Interview Question – Nothing as such   View Answer

Negotiation Details – There was no negotiation at all, everything is preset, especially the pay and working condition, except the working shift...


No Offer

Negative Experience

Easy Interview

Service Clerk Interview

Service Clerk
Glendale, AZ

I applied online and the process took a day - interviewed at Walgreens in March 2013.

Interview Details – I applied online around January/Febuary and got a call in March about coming in for an interview. I called them back and we set up a time. I walked in about 5 minutes early for my interview and I told the cashier why I was there and she shouted to the back "We've got another one!" (Clearly they were just taking a bunch of applicants from online)

The store seemed a bit dirty and run down compared to other walgreens I've been in (it was in a kind of grosser part of town so made sense to me). The lady interviewing me asked very generic interview questions, "would you do if" questions, asked about my availability, and told me a little bit about what I would have to do if I got the job. She kept referring to me as "sweetie" or "honey" and it was very condescending and she talked to me as if she were talking to a child.

I received no call back after the interview whatsoever.

Interview Question – Can you describe a time where you were in conflict with someone else(like someone being angry at you), and how did you solve it?   View Answer


Accepted Offer

Neutral Experience

Easy Interview

Service Clerk Interview

Service Clerk

I applied online and the process took 1 week - interviewed at Walgreens in July 2009.

Interview Details – Filled out application online and then got an email saying to complete the rest in store. Once that was done I got called in for an interview and 2 days later I got a call saying I was hired.

Negotiation Details – No negation. They start at minimum wage.


Accepted Offer

Positive Experience

Average Interview

Service Clerk Interview

Service Clerk

I applied online and the process took 1 week - interviewed at Walgreens.

Interview Details – Completed application in store, was called a few days later to come in for an interview, they ask the same set of questions to every applicant to ensure each person has an equal opportunity. Had interview, was called a few hours later to offer me the position. All questions were like name a time when...etc and different life experiences.

Interview Question – none really difficult, just have to think   Answer Question


Accepted Offer

Neutral Experience

Easy Interview

Service Clerk Interview

Service Clerk
Rochester, MN

I applied online and the process took 1 week - interviewed at Walgreens in May 2013.

Interview Details – All of the questions were how you'd handle a customers situation, like" Has there been a moment where your resolve has been challenged" for irritating customers.

Negotiation Details – There was none


1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Service Clerk Interview

Service Clerk

I applied online and the process took 2 weeks - interviewed at Walgreens in June 2013.

Interview Details – I went on their website and applied. I didn't know they were hiring I applied on a whim so I was surprised they called me about a week or two later to set up an interview for the next day. When I got there I had to take another assessment test. The test asked a couple of customer service related questions but majority of the questions were mathematical (making sure you can count money). For example it will say the total is $6.32 and the customer gave you $14.03 how much change would you give them? The numbers are so random, so if you're not good at mental math bring a calculator. You only get to interview if you pass the assessment. The manager that interviewed me was very busy leaving the interview to answer the phone or help some one etc. But she talked a lot about the company and what to expect. Since I had previous retail experience she asked questions like "tell me about a time you had to handle multiple customers at one time, what did you do and how do you know it was successful" and "tell me about a time you gave great customer service and how do you know it was successful". I thought I did terrible but she told me she liked me and she was going to give me the papers to take the drug test. Then I had to get on the computer and accept the position and electronically sign stuff I didn't really read (oops). The she told me I had 24 hours to take the drug test or I would forfeit the job. And the quicker I get that done the quicker I can start training. And I have to wait for the background check. She also told me I would most likely be working in the cosmetic department, something I have NO EXPERIENCE in, but now I'm just playing the waiting game.

Negotiation Details – Pay is minimum wage. I didnt try to negotiate but I think I could have and I'm upset with myself for not trying.

See What Walgreens Employees Are Saying

2 people found this helpful

 Current Assistant Manager (MGT) in Tulsa, OK

Pros: “At slower stores this used to be a decent job. MGT or entry level for college grads started at $16/hr. Company also offers 401k/profit sharing, medical, dental, vision, accident insurance…” Full Review

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