Walgreens Service Clerk Interview Questions

Updated Jun 16, 2015
79 Interview Reviews

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Service Clerk Interview

Anonymous Interview Candidate in Houston, TX
Accepted Offer
Easy Interview

Application

I applied online. The process took 3 weeksinterviewed at Walgreens (Houston, TX) in July 2012.

Interview

Applied online they call me in 3 weeks later for a interview for Monday so I accepted had a one on one interview with a manger it was real easy,just basically common customer service questions, then she call me back 1day later for a 2nd interview and I was interviewed with 1manager and 1 pharmacy manger idk y, but it was easy they gave me the drug test paper I went the same day and was starting the next day training

Interview Questions

Negotiation

We did not go over that

Other Interview Reviews for Walgreens

  1.  

    Service Clerk Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Walgreens (New York, NY) in July 2012.

    Interview

    I applied in mid July 2012 after filling out a variety of different applications. I was called approximately 2 weeks after for an in-person interview at the store. Wait time was 10-15 mins. Interview was 5-7 mins. I was asked a handful of questions, interviewer was the store manager at the time. Really laid back interview (she was an extremely chill but stern person). Received information on drug screening at the end of the interview. Was sent to site 2 days later and was offered job a couple days after. I had already accepted another offer for a job but decided to decline that offer and started immediately at Walgreens.

    Interview Questions

    • If you were put in a complicated situation with a rude customer, how would you handle it?   Answer Question
  2.  

    Service Clerk Interview

    Anonymous Interview Candidate in Nashville, TN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 4+ weeksinterviewed at Walgreens (Nashville, TN) in June 2012.

    Interview

    The way to start is to apply online. Once you finish the easy stuff, you'll have to go into the store, where you'll take the skills test on the computer. Make sure your schedule is clear for AT LEAST an hour - this can take a long time. The store manager was there when I came in, and she offered to interview me immediately. I can't say it was very difficult - she seemed very inexperienced and a little bit unprofessional, but nice nevertheless - but hopefully it's different at other stores. She told me I needed to take a drug test, recommended a place to go, and told me we'd talk about my starting salary once that went through. Now comes the worst part - the waiting. I've talked to other employees and they've all said that the waiting process is a pain. I waited about a month before I heard back, which was very inconvenient, unprofessional, and irritating. I got the call, though, on a Saturday, and was asked to start working on Monday. And here comes the second worst part - TRAINING. It's like ten plus hours sitting in front of the computer going through training videos, which is just annoying. I was able to shadow the cashier up front for a while, and they even let me practice checking people out. It's honestly doesn't take a lot of getting used to this job; once you learn where everything is and how to use the new register (which were installed literally the week after I started), everything should come easily.

    Interview Questions

  3.  

    Service Clerk Interview

    Anonymous Interview Candidate in Henderson, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeksinterviewed at Walgreens (Henderson, NV) in June 2012.

    Interview

    After applying online, the assistant manager called me in for an interview, left a message, and when I called her back not even two minutes after she did, she did not answer, even when I requested her over the phone to schedule said appointment. I had to go to the store and schedule it in person, to which she was very angry, even after I explained that no one had answered to set up an interview.

    I went in the day after and answered the same basic questions of when I was available, what my expected wage was, can I lift over 30 lbs, do I know how to use a computer. The whole thing lasted about 20 minutes along with my extra questions about the dress code. She told me to wait until that Monday and call back as she will have made her decision by then.

    I did call back and she offered me the job right then and there over the phone. She then asked me to come back and pick up some forms for a drug test, and that I couldn't start until they got the results back from the drug test and background check.

    Interview Questions

    Negotiation

    The only negotiations were about my hours. My schooling gives me odd hours for classes, sprawled throughout the week, and I had to remind my manager of what days and hours I was available, just to clarify.

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  5.  

    Service Clerk Interview

    Anonymous Interview Candidate in Edmond, OK
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Walgreens (Edmond, OK) in May 2012.

    Interview

    I applied online on Monday and was called on Tuesday to set up an interview on Wednesday. The hiring manager was very nice and professional; we went back to the offices where he asked me a few questions and conducted a short skills/personality assessment. I was offered a job on the spot and was given some consent forms and other things to sign and bring back after my drug test.

    Interview Questions

    • What was a time you had to be flexible in a work environment. Provide specifics   Answer Question
  6.  

    Service Clerk Interview

    Anonymous Interview Candidate in Cleveland, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Walgreens (Cleveland, OH) in April 2012.

    Interview

    Very relaxed environment.

    Interview Questions

    Negotiation

    Nothing

  7. Helpful (5)  

    Service Clerk Interview

    Anonymous Interview Candidate in Miami Beach, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Walgreens (Miami Beach, FL) in February 2012.

    Interview

    After completing the online portion of the application, applicants must visit a store and speak with an assistant manager or store manager to gain access to the final portions of the application, which is done on a computer in-store and with semi-privacy (depending on the location of the computer used). Always assume that the manager will be there at the time you're visiting, so for this leg of the application process, it might be a good idea to show up in something casual but not sleazy, mature but not rated XXX. In contrast to the at-home online application (which focused more on assessing the applicant's grasp of the English language and "personality" - note: willingness to devote themselves entirely to customer service-), the in-store leg of the application process focuses more on the applicant's mastery of basic math skills with some additional English comprehension and personality analysis. The math questions are simple "How much change is left over?" and "How few coins are needed to give this customer their change?"-styled questions, while the English comprehension questions will ask you to read pictures of receipts, procedures, promotional deals, etc, while asking you the correct course of action for each. Once the application is complete, the waiting game begins: if the store you applied to is especially hard-up for a worker, they will call you within the week. If you had the bad luck of applying to a store that isn't short-staffed, the call will either not come for a month or won't come at all, at which point it might be in your best interest to call the stores in question yourself to inquire about the status of your application or attempt to reapply.

    Waiting for a call-back? Remember: whether you've applied to a store with fixed hours or one that's open 24/7, most managers will not call you back unless it's a weekday (Monday through Thursday definitely, with Friday being left up to each individual), and usually no earlier than 8 am and no later than 6 pm. If you're called, keep in mind that you are one of many individuals who have applied to this job, so sounding eager and grateful for the chance to work (without sounding desperate) is encouraged. Pick out a clean, ironed, work-casual outfit, shine your shoes, and find articles online to help you brush up on your rights as an interviewee; figure out NOW which questions to ask and not to ask, and which questions you expect to be asked and are illegal for the interviewer to ask of you. Psych yourself up and don't go in scared; a deer in the headlights is, at best, easy to take advantage of (note: more willing to take low wages) and, at worse, unappealing as a prospective service clerk or stock clerk. Smile, be personable, and keep your political and religious opinions neutral.

    Got the job? Good, good. Let's try to keep it, hm? Leave your pride at the door; there IS a difference between standing up for yourself and causing unnecessary trouble. You know that old saying, "The squeaky wheel gets the grease"? The Japanese equivalent is, "The nail that sticks out is quickly hammered down". ALWAYS KEEP THAT IN MIND. Make friends and figure out whose butt needs to be kissed and whose doesn't. There are managers whose opinions mean nothing in comparison to others, so befriending them (especially if they have a bad attitude or personality) is a waste of time. In the same way, avoid giving the impression that befriending you or being nice to you is detrimental to the careers of your new coworkers. You can't be friends with everyone, but at least try to keep your enemies at a minimum.

    Interview Questions

    • Background information: I have a BS in Psychology and almost 5 years of work experience in customer service. The difficult question was, "You're so educated/experienced! Why do you want to work here?" The easiest answer is "I don't want to; I need to", but you have to phrase it in such a way as to not come off as being as desperate for work as you may be. If you feel that you're too good for a particular job, try hard to hide it. Pride can be easily misconstrued as arrogance.   1 Answer
  8.  

    Service Clerk Interview

    Anonymous Interview Candidate in Santa Cruz, CA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Walgreens (Santa Cruz, CA) in November 2011.

    Interview

    Online application, then in-house application with customer service questions, money handling questions. If pass those, then in person interview, if job offer then based on drug test passing.

    Interview Questions

    Negotiation

    No negotiating, set hourly rate, take it or leave it. I interviewed just before Thanksgiving, they forgot to mention two weeks before Christmas they stay open until midnight, normally close at 10pm. I might not have accepted if I'd known that, doesn't sound like a problem but holiday sales stressful and may stay until 1am cleaning up, then return sometimes at 10 am to work day shift.

  9.  

    Service Clerk Interview

    Anonymous Interview Candidate in Worcester, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Walgreens (Worcester, MA) in November 2011.

    Interview

    You fill out an online application, come to the store take a test on the computer. Then if they like what they see you get a call back for am interview. They ask you about previous jobs and what your availability is

    Interview Questions

    • What is your experience in retail?   1 Answer
  10.  

    Service Clerk Interview

    Anonymous Employee in Chicago, IL
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 2 daysinterviewed at Walgreens (Chicago, IL) in September 2011.

    Interview

    I Filled out the online application on the 8th, a walgreens manager called the next day for me to come in and take the skills test. I would assume I did well on the skills test, because I was interviewed one on one right after wards, the interview was pretty laidback I was nervous but not terrified the manager was not at all intimidating, he was very nice as a matter of fact. The questions were very generic, what would your past employer say about you? etc etc. I felt that the interview went well but I was not asked to go to the next step which is drug testing right then and there like I expected, instead I was told that there were other applicants and to be fair the manager had to interview them as well and that he would not be making the final decision on his own that his manager would also be reviewing applicants so it is in fact still in the air I may still get an offer it will be a week on saturday.Hopefully I will hear something from them.

    Interview Questions

    • Tell me about a time when a co-worker asked you for help and you didnt , and why didn' t you   Answer Question
    • Tell me about a time that you had to change your style of communication in order to suit the customer   Answer Question

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