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Walgreens Service Clerk Interview Questions

Updated Nov 3, 2014
Updated Nov 3, 2014
71 Interview Reviews

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5 people found this helpful  

Service Clerk Interview

Anonymous Interview Candidate in Miami Beach, FL
Anonymous Interview Candidate in Miami Beach, FL
Application Details

I applied online. The process took 3 weeksinterviewed at Walgreens in February 2012.

Interview Details

After completing the online portion of the application, applicants must visit a store and speak with an assistant manager or store manager to gain access to the final portions of the application, which is done on a computer in-store and with semi-privacy (depending on the location of the computer used). Always assume that the manager will be there at the time you're visiting, so for this leg of the application process, it might be a good idea to show up in something casual but not sleazy, mature but not rated XXX. In contrast to the at-home online application (which focused more on assessing the applicant's grasp of the English language and "personality" - note: willingness to devote themselves entirely to customer service-), the in-store leg of the application process focuses more on the applicant's mastery of basic math skills with some additional English comprehension and personality analysis. The math questions are simple "How much change is left over?" and "How few coins are needed to give this customer their change?"-styled questions, while the English comprehension questions will ask you to read pictures of receipts, procedures, promotional deals, etc, while asking you the correct course of action for each. Once the application is complete, the waiting game begins: if the store you applied to is especially hard-up for a worker, they will call you within the week. If you had the bad luck of applying to a store that isn't short-staffed, the call will either not come for a month or won't come at all, at which point it might be in your best interest to call the stores in question yourself to inquire about the status of your application or attempt to reapply.

Waiting for a call-back? Remember: whether you've applied to a store with fixed hours or one that's open 24/7, most managers will not call you back unless it's a weekday (Monday through Thursday definitely, with Friday being left up to each individual), and usually no earlier than 8 am and no later than 6 pm. If you're called, keep in mind that you are one of many individuals who have applied to this job, so sounding eager and grateful for the chance to work (without sounding desperate) is encouraged. Pick out a clean, ironed, work-casual outfit, shine your shoes, and find articles online to help you brush up on your rights as an interviewee; figure out NOW which questions to ask and not to ask, and which questions you expect to be asked and are illegal for the interviewer to ask of you. Psych yourself up and don't go in scared; a deer in the headlights is, at best, easy to take advantage of (note: more willing to take low wages) and, at worse, unappealing as a prospective service clerk or stock clerk. Smile, be personable, and keep your political and religious opinions neutral.

Got the job? Good, good. Let's try to keep it, hm? Leave your pride at the door; there IS a difference between standing up for yourself and causing unnecessary trouble. You know that old saying, "The squeaky wheel gets the grease"? The Japanese equivalent is, "The nail that sticks out is quickly hammered down". ALWAYS KEEP THAT IN MIND. Make friends and figure out whose butt needs to be kissed and whose doesn't. There are managers whose opinions mean nothing in comparison to others, so befriending them (especially if they have a bad attitude or personality) is a waste of time. In the same way, avoid giving the impression that befriending you or being nice to you is detrimental to the careers of your new coworkers. You can't be friends with everyone, but at least try to keep your enemies at a minimum.

Interview Questions
  • Background information: I have a BS in Psychology and almost 5 years of work experience in customer service. The difficult question was, "You're so educated/experienced! Why do you want to work here?" The easiest answer is "I don't want to; I need to", but you have to phrase it in such a way as to not come off as being as desperate for work as you may be. If you feel that you're too good for a particular job, try hard to hide it. Pride can be easily misconstrued as arrogance.   View Answer
Accepted Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Walgreens

  1.  

    Service Clerk Interview

    Anonymous Interview Candidate in Santa Cruz, CA
    Anonymous Interview Candidate in Santa Cruz, CA
    Application Details

    I applied online. The process took a weekinterviewed at Walgreens in November 2011.

    Interview Details

    Online application, then in-house application with customer service questions, money handling questions. If pass those, then in person interview, if job offer then based on drug test passing.

    Interview Questions
    Negotiation Details
    No negotiating, set hourly rate, take it or leave it. I interviewed just before Thanksgiving, they forgot to mention two weeks before Christmas they stay open until midnight, normally close at 10pm. I might not have accepted if I'd known that, doesn't sound like a problem but holiday sales stressful and may stay until 1am cleaning up, then return sometimes at 10 am to work day shift.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Service Clerk Interview

    Anonymous Interview Candidate in Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    The process took 2 daysinterviewed at Walgreens in September 2011.

    Interview Details

    I Filled out the online application on the 8th, a walgreens manager called the next day for me to come in and take the skills test. I would assume I did well on the skills test, because I was interviewed one on one right after wards, the interview was pretty laidback I was nervous but not terrified the manager was not at all intimidating, he was very nice as a matter of fact. The questions were very generic, what would your past employer say about you? etc etc. I felt that the interview went well but I was not asked to go to the next step which is drug testing right then and there like I expected, instead I was told that there were other applicants and to be fair the manager had to interview them as well and that he would not be making the final decision on his own that his manager would also be reviewing applicants so it is in fact still in the air I may still get an offer it will be a week on saturday.Hopefully I will hear something from them.

    Interview Questions
    • Tell me about a time when a co-worker asked you for help and you didnt , and why didn' t you   Answer Question
    • Tell me about a time that you had to change your style of communication in order to suit the customer   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    Service Clerk Interview

    Anonymous Interview Candidate in Houston, TX
    Anonymous Interview Candidate in Houston, TX
    Application Details

    I applied online. The process took a weekinterviewed at Walgreens in September 2011.

    Interview Details

    I was contacted by an Assistant Store Manager to come in for an interview. The interview was pleasant enough. However, it was apparent that the interviewer had not looked over my application and resume because she wanted to offer me a position starting at $7.50 an hour with over 10 experience in retail as an Assistant Store Manager.

    During the questioning she realized my retail experience and said she would not feel comfortable with me taking the position because I was overqualified for the part-time position she was trying to hire for. I told her I felt the same way and would not be taking the position. She then asked why I had not applied for a management position and I told her I had. She asked if I would mind if she passed an application on to a hiring manager for a possible Assistant Manager position. I told her that would be great and THANKS!

    Interview Questions
    • Tell me about a time you went above and beyond for a difficult customer and what was the outcome.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
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  5.  

    Service Clerk Interview

    Anonymous Interview Candidate in East Elmhurst, NY
    Anonymous Interview Candidate in East Elmhurst, NY
    Application Details

    I applied online. The process took a weekinterviewed at Walgreens in September 2011.

    Interview Details

    I applied online to a walgreens, then had to go to a nearby store for a skills and personality test. Then i was called back for pick up papers for a drug test at another location. Then i was called again to fill out the final paper work.

    Interview Questions
    • What are the weaknesses you think you have?   Answer Question
    • Why do you think makes you stand out more then the other applicants?   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Service Clerk Interview

    Anonymous Interview Candidate in Windsor Mill, MD
    Anonymous Interview Candidate in Windsor Mill, MD
    Application Details

    I applied online. The process took 5 daysinterviewed at Walgreens in April 2011.

    Interview Details

    You have to submit an application via their website or in store. You are required to complete an in store assessment test after the initial application is submitted. They usually call the most qualified applicant in for an interview, if the manager like your application you usually hard hired in about a week.

    Interview Questions
    • Getting your sales pitch right during the interview is key. If you can't convince the manager to buy and candy bar you may not be hired.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  7.  

    Service Clerk Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Walgreens in December 2010.

    Interview Details

    1 interview, basic questions, called in after school for an interview, manager was cocky as if he was doing me a favor by interviewing with me. Wanted open availability, unable to give that, he acted annoyed by that

    Interview Questions
    Negotiation Details
    No negotiations all straightforward minimum wage
    Accepted Offer
    Neutral Experience
    Average Interview
  8. 1 person found this helpful  

    Service Clerk Interview

    Anonymous Interview Candidate in Cary, NC
    Anonymous Interview Candidate in Cary, NC
    Application Details

    I applied online. The process took a dayinterviewed at Walgreens in October 2010.

    Interview Details

    Applied online. Heard back five days later from the manager that would eventually interview me.

    One on one with a manager. Store manager and I were never introduced. Basic retail questions (7-10 questions). Eventually hired primarily because I worked at a grocery store for three years prior.

    Applied for Service Clerk but was offered a position as Photo Tech.

    Interview Questions
    • Describe a time when you were faced with a difficult customer. How did you handle the situation?   View Answer
    • When were you given high praise for something you did?   View Answer
    • What is your availability?   View Answer
    • When can you start?   View Answer
    Negotiation Details
    If you can, aim for a position as a Photo Tech. Better pay and you're not stuck in the same spot for nine hours. Plus, you don't have to deal directly with the store manager, which can be a pain in the ass depending on their personality and interpretation of their job.

    As far as base pay, it's not very flexible. You take it or leave it.
    Accepted Offer
    Neutral Experience
    Easy Interview
  9.  

    Service Clerk Interview

    Anonymous Interview Candidate in Carbondale, IL
    Anonymous Interview Candidate in Carbondale, IL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Walgreens in August 2010.

    Interview Details

    there are 3 separate meetings when hiring with Walgreens- first you are called in to talk with the store Mgr. Then they schedule you time to complete the skills test in-store, then another interview with the Asst. Mgr. and the Mgr.

    Interview Questions
    • There really isn't any difficult or what I consider "unexpected" questions.   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  10. 2 people found this helpful  

    Service Clerk Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Walgreens in July 2010.

    Interview Details

    You apply on the website, where you provide your basic information as well as take a (very long) personality test. One of those where a statement is provided and you have to choose whether you agree with it or not. (i.e. "Stealing is wrong", "agree/disagree/not sure".)
    After that, you had to go into the store to use their PC to do a skills test. This stayed the same throughout my time there, though it may be different now. The skills test differed based on which job interests you expressed during the initial application - I had indicated service clerk, photo, and pharmacy technician, so I got a pretty lengthy test consisting of mental math, reading photo labels, and reading medication labels. I think the testing process is a bit more robust now with videos and whatnot, mine just had still images.

    After completing the application and skills test, I received a phone call a few days later asking for an interview. It was my first interview for my first job, so I was a bit nervous. I was given a time to show up , and then I walked into the store, where I asked the clerk on duty to summon the manager. The manager then led me into the office, where the interview took place. It was just me and the store manager, though other managers went in and out of the office while my interview was being conducted.

    It was also a long time ago, so most of the questions escape me. I do remember a few:

    "Tell me about yourself."
    "Do you have any retail experience?"
    "How would you deal with an irate customer?"

    When the interview concluded, the manager told me that I would have to take a drug test, and I would receive a phone call the same day with a decision (conditional on passing the drug test). I did, and was offered the job.

    Came in on my start day and did the usual paperwork. It will probably be explained in the interview, but you should wear a blue (exact shade not important) shirt and black pants., as well as a tie if you identify as male. They used to have company uniforms, but not anymore.

    Interview Questions
    • How would you deal with an irate customer?   View Answer
    Negotiation Details
    There is no salary negotiation, the payscale is fixed, based on position, with differences between different geographic areas (i.e. a clerk in NYC will be paid more than a clerk in North Dakota).
    Accepted Offer
    Positive Experience
    Easy Interview

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1 person found this helpful

 Current Pharmacy Technician in Frisco, TX

Pros: “if you get a good pharmacy manager they are willing to give you good vacation time. Overtime helps compensate for low wage” Full Review

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