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Walmart Customer Service Associate Interview Questions & Reviews

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Web: www.walmartstores.com | HQ: Bentonville, AR

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Updated Jan 6, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 5 ratings

2.6

“Easy” Interview

Interview Experience [?] Based on 5 ratings

Positive	40%
Neutral	40%
Negative	20%

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1–5 of 5 Walmart Interviews

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1.0

Very Easy Interview

Overall Negative Experience

Received and Declined Offer

Interviewed Sep 2010 in Hastings, MN (took 5 days)

The person who was supposed to interview me went on break instead and it took them nearly an hour to bring someone else to interview me. This man, clearly not being prepared because it wasn't his job in the first place, had no idea what to do or say or ask me, so mainly he read aloud my application to me (even though i already knew what I had said on it...) asked if I had any questions, couldn't give direct answers for any questions except for regarding hours, of which they only hade 16 per week for me even though I was told this was a full time position.

Interview Questions

Who did you schedule your interview with?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

5.0

Very Difficult Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Sep 2009 (took a day)

dey asked me questions like how to make a custmer satisfide nd how to wrk a registerr.

Interview Questions

Give us n xample of team effort

View Answers (1)

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Sep 2011 in Dallas, TX (took 3 days)

I was first interviewed in a 1:2 setting with a Sales Associate Supervisor and a Automotive Technician Supervisor. This consisted of first siging my application making sure everything was typed in correctly as well as with the hours I am available, reviewing the application I submitted online, etc. After which, the actually question portion took place. This consisted of between 3-5, multi-part questions on various topics from customer service, work-ethic, and dealing with difficult situations. Each question had an overarching topic or theme, and a set of adjectives to describe the kind of individual Wal-Mart is looking for. Then the actual question consisted of a main question with usual 2-5 additional question parts to it.

Interview Questions

Where do you see yourself in 5 years?

View Answers (1)

Describe a time when you worked on a project by yourself. What were your job duties? What was the result?

Answer Question

Other Details

The interview consisted of a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2008 in Shreveport, LA (took a day)

If i remember correctly, the interview was during the morning hours. I had gotten a really good
nights sleep and rose early to assure that I wouldn't be late.
I arrived about fifteen minutes early and waiting about ten minutes before called back.
I was interviewed by only one assitant manager and I remember her being very pleasant and making
me feel pretty comfortable. Well the interview lasted about thirty minutes and well I got the job.

Interview Questions

Name or recall a situation where you solved a problem dealing with a unplesant employee.

View Answers (1)

tell us about a time where you had a project that you had to complete in a certain time frame and had very little time to get it done. What did you do?

View Answers (1)

Negotiation Details

I did'nt do any negotiating, just needed a job a that point.

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Sep 2008 in Garland, TX (took a day)

The interview was your basic what would you do in this situation, why do you want to work here, and what kind of person are you. It only took about an hour and was very laid back. It took place in the break room with employees around.