Walmart Customer Service Associate Interview Questions

Updated Jun 9, 2015
19 Interview Reviews

Interview Experience

Interview Experience

66%
27%
5%

Getting an Interview

Getting an Interview

64%
29%
5%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy

19 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

 

Customer Service Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience

Interview

The job was very easy and the interview process consisted of 1 30 minute interview. The main thing was the assessment test which was very common sense and basic. After the interview, they told me right away that I got the job and had to go get drug tested.

Interview Questions

  • Tell me about a time where you had to deal with an unhappy customer?   Answer Question

Other Interview Reviews for Walmart

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Manteca, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 daysinterviewed at Walmart (Manteca, CA).

    Interview

    Application process must be done through store computer or over the internet. Towards the end, applicant must complete an assessment. Applicant should follow-up with the store manager, after application process.

    Interview Questions

    • Simple common questions ask such as availability, experience, why you decided to pursue your career at Wal-Mart.   Answer Question

    Negotiation

    Always have your experience and documentation (certificates/awards) to back you up. Initial pay is decided according to your experience and credit by months/years experience.

  2.  

    Customer Service Associate Interview

    Anonymous Employee in Indio, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at Walmart (Indio, CA) in August 2014.

    Interview

    passed test first time. OK I loved that would let me even over Q to prove my self. That makes them in my mind they are a good co.And I did Prove my self I have a Letter for rehire. I was hired but In Nov I had to leave. I would like to go back in any position

    Interview Questions

  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Walmart (Las Vegas, NV).

    Interview

    Tell me about a time you had to deal with a difficult customer.Be prepared to give examples of situations you had at previous jobs or school. Usually have to wait a half hour to an hour after scheduled appointment for interview to start.

    Interview Questions

    • What did you like most and least about your last job?   1 Answer

    Negotiation

    None, they just offer a wage, schedule, accept or reject it.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Irvine, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Walmart (Irvine, CA) in April 2014.

    Interview

    Meet with assigned manager of human resource department. Ask selected questions, if selected answers match company's desired needs, interviewee is asked to be interviewed by available manager, of previously selected managers.

    Interview Questions

    • Why did you select - as a candidate or choice for employment?   1 Answer
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Walmart.

    Interview

    real easy questions, they hire anybody

    Negotiation

    no negotiation

  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Walmart.

    Interview

    Only had one interview. Dress professionally. Make eye contact. Portray confidence. Be prepared to answer your basic interview questions such as "What was a time when you had to do something under a time limit and how did you perform?" Number one thing... be personable!!!

    Interview Questions

    • "Name a time that you've had to be a leader to reach a certain goal. What were some obstacles you had to face and how did you overcome them?"   1 Answer

    Negotiation

    If there are days you cannot work.. let them know from the start and stick to it.

  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Springfield, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 daysinterviewed at Walmart (Springfield, MO).

    Interview

    Back in Nov. 2012 family member told me about the openings so when i went there to fill out the application the person who interviewed me was so nice and told me there was an opening in the toy department stocking displays and keeping the area clean and helping with assembling .

    Interview Questions

    • At or during the interview process there were no difficult or unexpected questions.   Answer Question
  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Charlottesville, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Walmart (Charlottesville, VA) in August 2013.

    Interview

    pretty easy and straight to the point, basic interview. There wasn't much to the interview process. Wait time between applying and interviewing was only a matter of a few weeks. Started working the very next week.

    Interview Questions

    Negotiation

    There was none

  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Walmart in September 2012.

    Interview

    I was called for an interview and went 2 days later. Interview lasted about 30 minutes. I was asked about previous experience and my goals with the company. I was asked if I would be willing to change my availability if I was ever promoted, and If I would ever be interested in promotions.

    Interview Questions

    • Descibe a time when I may have had an irate customer and what steps did I take to handle the situation.   Answer Question

Work at Walmart? Share Your Experiences

Walmart

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.