Walmart

  corporate.walmart.com
  corporate.walmart.com

Walmart Customer Service Associate Interview Questions

Updated Oct 17, 2014
Updated Oct 17, 2014
16 Interview Reviews

Interview Experience

Interview Experience

66%
26%
6%

Getting an Interview

Getting an Interview

48%
47%
3%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy

16 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Customer Service Associate Interview

Anonymous Interview Candidate in Manteca, CA
Anonymous Interview Candidate in Manteca, CA
Application Details

I applied online. The process took 2 daysinterviewed at Walmart.

Interview Details

Application process must be done through store computer or over the internet. Towards the end, applicant must complete an assessment. Applicant should follow-up with the store manager, after application process.

Interview Questions
  • Simple common questions ask such as availability, experience, why you decided to pursue your career at Wal-Mart.   Answer Question
Negotiation Details
Always have your experience and documentation (certificates/awards) to back you up. Initial pay is decided according to your experience and credit by months/years experience.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Walmart

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 2 weeksinterviewed at Walmart.

    Interview Details

    Tell me about a time you had to deal with a difficult customer.Be prepared to give examples of situations you had at previous jobs or school. Usually have to wait a half hour to an hour after scheduled appointment for interview to start.

    Interview Questions
    • What did you like most and least about your last job?   View Answer
    Negotiation Details
    None, they just offer a wage, schedule, accept or reject it.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Walmart.

    Interview Details

    real easy questions, they hire anybody

    Negotiation Details
    no negotiation
    Accepted Offer
    Easy Interview
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Walmart.

    Interview Details

    Only had one interview. Dress professionally. Make eye contact. Portray confidence. Be prepared to answer your basic interview questions such as "What was a time when you had to do something under a time limit and how did you perform?" Number one thing... be personable!!!

    Interview Questions
    • "Name a time that you've had to be a leader to reach a certain goal. What were some obstacles you had to face and how did you overcome them?"   View Answer
    Negotiation Details
    If there are days you cannot work.. let them know from the start and stick to it.
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Springfield, MO
    Anonymous Interview Candidate in Springfield, MO
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Walmart.

    Interview Details

    Back in Nov. 2012 family member told me about the openings so when i went there to fill out the application the person who interviewed me was so nice and told me there was an opening in the toy department stocking displays and keeping the area clean and helping with assembling .

    Interview Questions
    • At or during the interview process there were no difficult or unexpected questions.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Charlottesville, VA
    Anonymous Interview Candidate in Charlottesville, VA
    Application Details

    I applied online – interviewed at Walmart in August 2013.

    Interview Details

    pretty easy and straight to the point, basic interview. There wasn't much to the interview process. Wait time between applying and interviewing was only a matter of a few weeks. Started working the very next week.

    Interview Questions
    Negotiation Details
    There was none
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Walmart in September 2012.

    Interview Details

    I was called for an interview and went 2 days later. Interview lasted about 30 minutes. I was asked about previous experience and my goals with the company. I was asked if I would be willing to change my availability if I was ever promoted, and If I would ever be interested in promotions.

    Interview Questions
    • Descibe a time when I may have had an irate customer and what steps did I take to handle the situation.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Laconia, NH
    Anonymous Interview Candidate in Laconia, NH
    Application Details

    I applied online. The process took 1+ weekinterviewed at Walmart in January 2012.

    Interview Details

    Applied online and within a few days I was called in for an interview, I was interviewed by 2 managers and asked a series of questions once that was done I was sent for a drug test once that was passed I was offered the position and was told to sign a bunch of paperwork and agreeing on compensation and once that was over with I was to start training within a day or so pending the results on the drug test.

    Interview Questions
    • Describe a time where you had to deal with a difficult customer, and describe how you dealt with the situation?   Answer Question
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    The process took 3 daysinterviewed at Walmart in September 2011.

    Interview Details

    I was first interviewed in a 1:2 setting with a Sales Associate Supervisor and a Automotive Technician Supervisor. This consisted of first siging my application making sure everything was typed in correctly as well as with the hours I am available, reviewing the application I submitted online, etc. After which, the actually question portion took place. This consisted of between 3-5, multi-part questions on various topics from customer service, work-ethic, and dealing with difficult situations. Each question had an overarching topic or theme, and a set of adjectives to describe the kind of individual Wal-Mart is looking for. Then the actual question consisted of a main question with usual 2-5 additional question parts to it.

    Interview Questions
    • Where do you see yourself in 5 years?   View Answer
    • Describe a time when you worked on a project by yourself. What were your job duties? What was the result?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Marietta, GA
    Anonymous Interview Candidate in Marietta, GA
    Application Details

    I applied online. The process took 2 daysinterviewed at Walmart in April 2011.

    Interview Details

    Overall it was a positive interview; I was given the position I desired. I would advise anyone once you qualify to adjust your hours to do so. In the world of Walmart its all about customers in the store. So if there is little traffic in the store your hours will be minimal. I had set an open ended schedule and my start and end times were never consistent.

    Interview Questions
    • With us being a Customer driven company; explain a situation where you would go out of your way to assist a difficult customer?   View Answer
    Negotiation Details
    Make sure you are up on your game to succeed.
    Accepted Offer
    Positive Experience
    Average Interview

Work at Walmart? Share Your Experiences

Walmart

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.