Walmart
2.9 of 5 6,387 reviews
corporate.walmart.com Bentonville, AR 5000+ Employees

Walmart Customer Service Manager Interview Questions & Reviews

Updated Feb 18, 2014
All Interviews Received Offers

Getting the Interview 

59%
29%
8%

Interview Experience 

52%
23%
23%

Interview Difficulty 

38 candidate interviews Back to all interview questions
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Accepted Offer

Neutral Experience

Customer Service Manager Interview

Customer Service Manager

Interviewed at Walmart

Interview Details – I worked at Walmart as a cashier for two years when I got considered to be a Customer Service Manager. I had one to one interview with the store manager and the questions were mostly behavioral.

Interview Question – Tell me about a time when you had an angry customer and how you handled the situation?   Answer Question

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Accepted Offer

Negative Experience

Easy Interview

Customer Service Manager Interview

Customer Service Manager
Auburn, NY

I applied online and the process took 5 days - interviewed at Walmart in September 2011.

Interview Details – The hiring process is very straight forward. You get called in to do an interview (scripted) with an hourly supervisor. If they think you're cut out for the job you'll receive a second interview (also scripted) from a member of management the same day. The company has written scripts for all questions, however, they are long and confusing. They're generally simple questions that have been drawn out; such as: give a time when you were assigned a difficult task, give a time when you went above and beyond your job duties, give a time when you effectively communicated important information. You'll be given a job offer on the spot if they think you're suited for the job.

Interview Question – The interviewer may deviate from the script even though it is highly discouraged. When I did interviews I got to know the person I was interviewing a little better than the script, to get a feel for their work ethic and goals. Not everyone is an orator so I tried to keep it informal.   Answer Question

Negotiation Details – There is no negotiation with Walmart.

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Manager Interview

Customer Service Manager
Plano, TX

I applied online and the process took a day - interviewed at Walmart in November 2012.

Interview Details – when i interview a person for an interview i look for confidence within and how well they know this position they applied for. Because in order to apply for a position you have to do your home work and research on it so if i do throw any curve balls during the interview you will be intelectualy prepared.

Interview Question – there shouldnt be a difficult question or unexpected one if you know what your going in there for. meaning know your desired position as if you've worked it before.   Answer Question

Negotiation Details – very understanding and easing going. i was specific my position and how i wanted to work it and made sure i knew thee proper procedures.

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Accepted Offer

Positive Experience

Average Interview

Customer Service Manager Interview

Customer Service Manager

I applied in-person and the process took 4+ weeks - interviewed at Walmart in September 2010.

Interview Details – I got promoted from cashier to csm position in less than a month of being there. I had to go through an interview again, because it was a higher pay. The interview involved zs of front end and an assistant as well as myself. with 5 questions

Interview Question – Nothing was really difficult that i could recall.   Answer Question

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Accepted Offer

Negative Experience

Easy Interview

Customer Service Manager Interview

Customer Service Manager
North Chicago, IL

I applied online and the process took 3 weeks - interviewed at Walmart.

Interview Details – Walt in hallway in front of bathrooms for about an hour, have first interview with one manager, wait 3 more hours or come back another day, take a drug test at off site clinic within 8 hours, wait about 2 weeks to be called back for low paying job.

Negotiation Details – Take it or leave it

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Accepted Offer

Neutral Experience

Customer Service Manager Interview

Anonymous Employee

I applied online and the process took 3 days - interviewed at Walmart.

Interview Details – Typical interiew, will ask a question and they want you to pull from a specific reference. Not horribly difficult, just make stuff up if you have to the people who interview you aren't going to care unfortunately.

Negotiation Details – No negotiation

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Accepted Offer

Positive Experience

Average Interview

Customer Service Manager Interview

Customer Service Manager
Millbrook, AL

I applied online - interviewed at Walmart in July 2013.

Interview Details – Hiring off course is a process, as should be any place of business. There is a background check and Drug Screen process. I started out in Sporting Goods...so I had to undergo a second background process ( a more in-depth process) because of the sale of firearms and privacy info that goes along with that position.

Interview Question – The most difficult or unexpected question is when a customer ask where an item maybe located in the store and you have no idea what or where this merchandise could be. I never tell a customer I dont know, I usually find it for them in a timely manner. I love my job !!!   Answer Question

Negotiation Details – Take it !!! and run with it... easy advancement opportunity..I made it into management in 3 months... Believe me it was easy...I worked my butt off...but, its possible

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Neutral Experience

Very Easy Interview

Customer Service Manager Interview

Customer Service Manager

I applied in-person and the process took 1 week - interviewed at Walmart.

Interview Details – Meet with a panel of upper management who asked me five questions. The interview was very simple and took only a few minutes. I interviewed within the company and so they all knew me previously. They were personable and made it a non threading or intimidating process

Interview Question – Name a time when you had to go out of your way to resolve a conflict. What was the situation and how did you handle it   Answer Question

Negotiation Details – No negotiation

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Manager Interview

Customer Service Manager

I applied in-person and the process took a day - interviewed at Walmart.

Interview Details – I was a in store hire so they gave me a easier interview but they ask a lot of similar questions as they do when they first hire you in the first place. You just need to be confident and answer the questions in the most confident way as possible. You will get interviewed by an assistant and a hourly supervisor.

Interview Question – Why walmart?   Answer Question

Negotiation Details – Not negotiable

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No Offer

Positive Experience

Average Interview

Customer Service Manager Interview

Customer Service Manager
Kennett, MO

I applied online and the process took 2 days - interviewed at Walmart in November 2011.

Interview Details – electronic application that takes approximately 45 minutes to one hour to complete. The interview is short but with tough questions but the interviewee usually tries to help the potential associate understand the question clearly in order for them to give their best response. The actual job offer will be given by a salaried member of management.

Interview Question – How would you handle other CSM who may try to push you around?   Answer Question

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