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Walmart Customer Service Manager Interview Questions

39 Interview Reviews

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Interview Experience

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1 person found this helpful  

Customer Service Manager Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

I worked at Walmart as a cashier for two years when I got considered to be a Customer Service Manager. I had one to one interview with the store manager and the questions were mostly behavioral.

Interview Questions
  • Tell me about a time when you had an angry customer and how you handled the situation?   View Answer
Accepted Offer

Other Interview Reviews for Walmart

  1.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in North Chicago, IL
    Anonymous Interview Candidate in North Chicago, IL
    Application Details

    I applied online. The process took 3 weeksinterviewed at Walmart.

    Interview Details

    Walt in hallway in front of bathrooms for about an hour, have first interview with one manager, wait 3 more hours or come back another day, take a drug test at off site clinic within 8 hours, wait about 2 weeks to be called back for low paying job.

    Negotiation Details
    Take it or leave it
    Accepted Offer
    Negative Experience
    Easy Interview
  2.  

    Customer Service Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Walmart.

    Interview Details

    Typical interiew, will ask a question and they want you to pull from a specific reference. Not horribly difficult, just make stuff up if you have to the people who interview you aren't going to care unfortunately.

    Negotiation Details
    No negotiation
    Accepted Offer
  3.  

    Customer Service Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a weekinterviewed at Walmart.

    Interview Details

    Meet with a panel of upper management who asked me five questions. The interview was very simple and took only a few minutes. I interviewed within the company and so they all knew me previously. They were personable and made it a non threading or intimidating process

    Interview Questions
    • Name a time when you had to go out of your way to resolve a conflict. What was the situation and how did you handle it   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Millbrook, AL
    Anonymous Interview Candidate in Millbrook, AL
    Application Details

    I applied online – interviewed at Walmart in July 2013.

    Interview Details

    Hiring off course is a process, as should be any place of business. There is a background check and Drug Screen process. I started out in Sporting Goods...so I had to undergo a second background process ( a more in-depth process) because of the sale of firearms and privacy info that goes along with that position.

    Interview Questions
    • The most difficult or unexpected question is when a customer ask where an item maybe located in the store and you have no idea what or where this merchandise could be. I never tell a customer I dont know, I usually find it for them in a timely manner. I love my job !!!   Answer Question
    Negotiation Details
    Take it !!! and run with it... easy advancement opportunity..I made it into management in 3 months... Believe me it was easy...I worked my butt off...but, its possible
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at Walmart.

    Interview Details

    I was a in store hire so they gave me a easier interview but they ask a lot of similar questions as they do when they first hire you in the first place. You just need to be confident and answer the questions in the most confident way as possible. You will get interviewed by an assistant and a hourly supervisor.

    Interview Questions
    Negotiation Details
    Not negotiable
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Springville, UT
    Anonymous Interview Candidate in Springville, UT
    Application Details

    I applied in-person. The process took a weekinterviewed at Walmart.

    Interview Details

    For this position, it's not what you know but who you know. Sad but true.

    Interview Questions
    • None, my interview was sit down with an assistant manger and discuss who was going to win the superbowl. Was suppose to answer structure interview questions, however it never happened   Answer Question
    Declined Offer
    Easy Interview
  8.  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Plano, TX
    Anonymous Interview Candidate in Plano, TX
    Application Details

    I applied online. The process took a dayinterviewed at Walmart in November 2012.

    Interview Details

    when i interview a person for an interview i look for confidence within and how well they know this position they applied for. Because in order to apply for a position you have to do your home work and research on it so if i do throw any curve balls during the interview you will be intelectualy prepared.

    Interview Questions
    • there shouldnt be a difficult question or unexpected one if you know what your going in there for. meaning know your desired position as if you've worked it before.   Answer Question
    Negotiation Details
    very understanding and easing going. i was specific my position and how i wanted to work it and made sure i knew thee proper procedures.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Walmart in August 2012.

    Interview Details

    If selected, you will receive a phone call from the Personnel manager to come in for an interview. When interviewing, you sit with two hourly associates that ask a series of questions having to do with the retail work environment. If you get passed through that interview, you follow up with an interview with the salaried manager who asks very similar questions to the preliminary ones. If selected through that interview, you get sent for a drug test either that day or following days and a background check.

    Interview Questions
    • Tell us about a time when you went above and beyond the call of duty to accomplish a task.   Answer Question
    Accepted Offer
    Average Interview
  10. 1 person found this helpful  

    Customer Service Manager Interview

    Anonymous Interview Candidate in Augusta, ME
    Anonymous Interview Candidate in Augusta, ME
    Application Details

    I applied in-person. The process took 5+ weeksinterviewed at Walmart in July 2012.

    Interview Details

    It's all political bs if you aren't already an employee, they just asked ridiculous meaningless questions. Nothing that gauges your ability to handle work related responsibilities. Several times during the interviews (yes, they made me drive 40 miles to their head walmart of the state twice just for formalities) they stated that they 'tend' to hire management from within.

    Interview Questions
    • The most unexpected question was asked at the panel part of the interviewing process. They asked me to describe what my job description may be if I were to be hired. This was in the second interview. During the first interview I asked them the same question, their reply was "We are not at liberty to discuss that with you as of yet.".   Answer Question
    Negotiation Details
    There is no negotiation. They offer and you accept, or you refuse / negotiate and you are not hired. There is no professionalism to negotiations.
    Accepted Offer
    Negative Experience
    Average Interview

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