Walmart Customer Service Representative Interview Questions

Updated Aug 4, 2015
20 Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Dearborn, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Walmart (Dearborn, MI).

    Interview

    Easy - 2 interview process. Meet with one manager and if they like you/your answers then you go on to the next manager. Just basic customer service questions and they're big about having an open availability. If you don't have an open availability then they may not consider you. They may tell you the hours and if you're ok with them, or what the flex hours may be as well, and if you're ok with them. It really depends on the manager you get, how your interview might go.

    Interview Questions

    • What was a time when you did not fulfill a customer's needs and how did you handle it?   Answer Question

    Negotiation

    There was none. They tell you your rate

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Virginia Beach, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Walmart (Virginia Beach, VA) in August 2013.

    Interview

    Over all positive and straight forward.

    Interview Questions

    • Describe a time when you had to satisfy and unhappy customer and what was the outcome?   1 Answer

    Negotiation

    There wasn't much room for negotiating which was okay I was hired as a temp and am now permanent.

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer

    Interview

    Working at Walmart was a good learning experience. I gained experiences in sales, inventory management and customer service in the retail industry .

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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Oxford, PA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Walmart (Oxford, PA) in July 2012.

    Interview

    Did a phone interview, online assessment, then in-person interview with GM then DM. All were pretty easy in my opinion, but they were opening a new store and really needed people. The interview questions were pretty standard, so it was nothing unexpected or unusually difficult. Overall, the excitement level of the GM and DM had the biggest impact and made me want the job more.

    Interview Questions

    • All pretty standard questions.. nothing ridiculous or unexpected. EX: Explain a time where you had to deal with an upset customer... what did you do? What steps did you take? Were you able to alleviate the situation? Etc., etc., etc. Standard and reasonable questions in my opinion.   Answer Question

    Negotiation

    They asked what my desired pay was on the application and presented their offer. It was a take it or leave it situation.. but was based on my asking wage

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Hattiesburg, MS
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Walmart (Hattiesburg, MS) in May 2011.

    Interview

    One interview for this position. A technology usage test and typing rate test was required. Drug tested and started training which lasted for 2 weeks. Then you start taking calls. There is a pretty high wash out rate, but if you can leave the job at work and not bring it home you'll be fine.

    Interview Questions

    • None, the only questions they ask are if you can work full time and are you okay taking a drug test.   Answer Question

    Negotiation

    None

  7.  

    Customer Service Representative Interview

    Anonymous Employee in Arden, NC
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Walmart (Arden, NC) in March 2011.

    Interview

    It was fairly straightforward. They asked me about my past work history, but then also asked hypothetical situations about what I would do if x occurred during the day. There was no real interaction during the question and answer portion as they basically read from a script. It was very cut and dry and it was easy to answer so long as you were paying attention to the questions.

    Interview Questions

    • If you had to break a rule, name one rule you had broken in a previous place of employment.   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Canton, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Walmart (Canton, OH) in December 2010.

    Interview

    It is ok. A group panel of three interviews you even if you apply for car pusher. Backround and drug test are conducted. Skills review. A lot of paperwork.

    Interview Questions

    • Does it bother you to do other peoples work?   1 Answer
  9.  

    Customer Service Representative Interview

    Anonymous Employee in Washington, DC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 days. I interviewed at Walmart (Washington, DC) in May 2009.

    Interview

    Manager took 1st interview, and then called for 2nd interview, and then background check, and drug test. Once everything is done they call you and give you schedule

    Interview Questions

    • Name A time you had a problem with a customer? What was the problem? How did you reslove the problem? What was the final outcome?   2 Answers

    Negotiation

    No

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Scarborough, ON (Canada)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Walmart (Scarborough, ON (Canada)).

    Interview

    It was an average interview. Don't let amount of managers interviewing scare you. Phone interview first. Then you have group interview. Group interview on how well you work with complete strangers and potential Co workers. After all, you get paneled interviewed by managers. Like speer dating

    Interview Questions

  11.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Walmart (Toronto, ON (Canada)) in October 2014.

    Interview

    phone screening, one to one, group discussion, take an whole day to process one to one and group discussion. but if u have been called for one to one means u have already been selected.

    Interview Questions

    • nothing at all, just want to know ur full time availability for Saturday and Sunday   Answer Question
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