Waste Management

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Waste Management Customer Service Representative Interview Questions & Reviews

Updated Apr 1, 2014
Updated Apr 1, 2014
8 interviews

Interview Experience

Interview Experience

42%
42%
14%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

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Interview Difficulty

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8 Candidate Interview Reviews Back to all interviews

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Customer Service Representative Interview

Anonymous Employee  in  Saint Louis, MO
Anonymous Employee in Saint Louis, MO
Application Details

I interviewed online. The process took 1+ week - interviewed at Waste Management.

Interview Details

Apply online, you're called for an interview...typically two interviews, unless its an hourly position then most likely you will only have one.

Interview Questions
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for Waste Management

  1. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at Waste Management.

    Interview Details

    Applied online, passed initial online skill test, receiving a call to interview within 2 weeks. While waiting to be walked into the building, an employee appeared to be walking off the job while a male manager was following her trying to prevent her from leaving. Interviewed with a recruiter and a hiring manager; both who had not seen my resume. Spent 1/2 hour going over my resume LINE BY LINE, answering SEVERAL behavior questions, only to be told by the recruiter she couldn't answer my questions about the job and that a hiring manager would be the best person to speak to. Waited approx. 10 minutes for hiring manager to arrive, only to be asked MORE questions. I present my questions, received my answers and was told I would hear something by Friday. Received a thank you but no thank response by email.

    Interview Questions
    • Tell me about a time you had to use a different method to accomplish a task.   Answer Question
    No Offer
    Negative Experience
  2. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 5 days - interviewed at Waste Management in May 2013.

    Interview Details

    I applied online, received an email stating they weren't interested almost instantly. Then about a week later, I get a phone call about the position I had applied for. I have a pre-screen phone interview then. After that call, I receive instructions to take an online assessment (which by the way was a great tool for them to use). A few days later, I had a phone interview. At the end of the call, I was told that it would be up to the hiring manager to call and schedule a face to face interview. I didn't receive that call but did get the "we are pursuing other candidates at this time" email. No hard feelings. The HR staff was courteous and respectful during this process.

    Interview Questions
    • They like very detailed answers and examples to the questions.   Answer Question
    No Offer
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Employee  in  Vancouver, WA
    Anonymous Employee in Vancouver, WA
    Application Details

    I interviewed online. The process took 5 days - interviewed at Waste Management in June 2012.

    Interview Details

    From the time of application and response for an interview was rapid and I was grateful to get any response. The interviews were divided up into alpha sections at designated time slots. The interview was pleasant and direct. Afterwards I felt the interviewer really liked her job and show a great deal of pride in the company. It was refreshing.

    Interview Questions
    • Tell me what attracted you to work for Waste Connections.   Answer Question
    • Tell me about a difficult situation you had to deal with at a previous job.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I interviewed online. The process took a day - interviewed at Waste Management in August 2010.

    Interview Details

    I received a call for an interview and a day later met with the hiring manager at Waste Management. She called me a few days later to tell me I was hired.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Average Interview
  6. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Nashville, TN
    Anonymous Interview Candidate in Nashville, TN
    Application Details

    I interviewed online. The process took 2 days - interviewed at Waste Management in June 2011.

    Interview Details

    I applied online, received a phone call from a HR rep who conducted a brief phone interview (behavioral style interview questions, eg "tell me a time when you've had a problem with a co-woker" "tell me about a time when you had to go above and beyond..."), I passed the phone interview and they set up a 1:1 interview, the lady was super-nice and really made me feel at ease with the style of interview, which can be challenging. It was another behavioral-style interview, and, as the phone interviewer told me, they really, really want very specific examples of what you did, said, and how exactly you acted in given situations.

    Interview Questions
    • Tell me about a time when you made a mistake at work, what was the situation, how did you handle it, what was the outcome?   Answer Question
    Negotiation Details
    The salary offered was excellent, and I didn't feel the need to negotiate. Also the benefits offered are absolutely outstanding.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Oak Harbor, WA
    Anonymous Interview Candidate in Oak Harbor, WA
    Application Details

    I interviewed online. The process took a day - interviewed at Waste Management in April 2011.

    Interview Details

    I applied online and about two weeks later received a telephone call from a recruiter who wanted to talk to me! I promptly called her back and she gave me a quick overview of the position followed by a phone interview. After she was done she told me I'd passed the first stage and scheduled me for a sit down interview three days later.

    I just got back from my sit down offer! I was offered the job right after the interview!
    I got there, had to fill out a paper application, then was taken upstairs and interviewed in a 1:1 setting in a nice, quiet office. They ask you to briefly describe your work history, then they begin asking the questions. My interviewer described the interview as "story time" as the questions are mostly situational and ask how you acted in certain situations.
    It was an overall great experience! Do your homework on the company, dress professionally and believe in yourself!

    Interview Questions
    • Describe the most difficult customer situation you've ever encountered.   Answer Question
    • Describe a time when you made the wrong decision about something and what the consequences were.   Answer Question
    • Describe a time when something in your life disrupted your work. How do you go about handling the situation?   Answer Question
    Negotiation Details
    Didn't need to negotiate -- what they offered was awesome!
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took a day - interviewed at Waste Management in October 2011.

    Interview Details

    First was a phone interview where I was then referred for an in-person interview.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview

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