Wawa Customer Service Associate Interview Questions

Updated Oct 10, 2014
Updated Oct 10, 2014
28 Interview Reviews

Interview Experience

Interview Experience

80%
12%
8%

Getting an Interview

Getting an Interview

86%
11%
2%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy

28 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

1 person found this helpful  

Customer Service Associate Interview

Anonymous Interview Candidate in Philadelphia, PA
Anonymous Interview Candidate in Philadelphia, PA
Application Details

I applied online – interviewed at Wawa.

Interview Details

My first interview was a phone interview. Super easy, a few quick questions and he asked for my social security number for my background! I passed my background (can't work there with a record) and a few weeks later, I was asked to come in. Very laid back interview that lasted for 30 minutes. Got a call back a few weeks later. Overall, the questions were simple and needed no extra thought if you had experience (which I did) for that position.

Interview Questions
Negotiation Details
No negotiation. Set price. Waaaaay above minimum wage! After 60 days, there is a new hire raise once you start working. Well worth it!
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Wawa

  1. 2 people found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Chesapeake, VA
    Anonymous Interview Candidate in Chesapeake, VA
    Application Details

    I applied online. The process took a weekinterviewed at Wawa in September 2014.

    Interview Details

    The interview process was very easy. To easy! He was very nice, very friendly, and he appeared to be a fun person to work with. I was prepared for him to ask me the values of the company, company motto, something about the company, but the questions were just really easy.

    Interview Questions
    • Why Wawa? What did you do on your last job? When can you start? What hours do you prefer? I'm just waiting for your back ground check to come back and as soon as it does I'll call you. I never heard from him, so I called him. He called me back and left a message saying it's no rush and to call him back when ever. So I knew from that he wasn't hiring me. I don't know why if someone isn't interested in hiring you they just don't tell you that. Why play head games? Just be honest! Why tell the person your going to call them when you know darn well you aren't.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Wawa.

    Interview Details

    The Hiring and Interview Process consisted of two parts. First one must complete an online application process which consisted of background questions about education, personality, and desire for employment. The second component was an in store interview with the store manager which included questions about abilities and your facing adversity.

    Interview Questions
    • The questions were fairly straightforward, none were exceedingly difficult or unexpected   Answer Question
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Wawa in March 2014.

    Interview Details

    The process is kind of long. It will take them a week to set up an interview and then the following week you'll meet with the general manager. Both of my interviews were in person, they were both very nice. Nothing unexpected; general questions. They want a lot of examples though and an upbeat person

    Interview Questions
    • Tell me about a time you had to follow your last job stores policy?   Answer Question
    Negotiation Details
    Nothing really to negotiate then and there. You won't discuss pay until your getting officially hired in. I mostly talked about scheduling and how I'm in school and he was alright with that.
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Wawa.

    Interview Details

    Called about 1.5 weeks later after applying online. Conducted a phone interview which caught me off guard. In person interview in a cramped office as I sat on a stool. Manager was very nice; too bad I never worked with him. Very quick process and the in person only was a few questions.

    Interview Questions
    Negotiation Details
    Paid above minimum wage to start. Small raise after 3 months or something.
    Accepted Offer
    Neutral Experience
    Easy Interview
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 daysinterviewed at Wawa.

    Interview Details

    Phone call from General Manager, asking for a time for an interview for the position, standard interviewing questions like: "Tell me a time when *blank*". or "What would you do if you saw *blank*"?, after hiring CSA's are given 40 hours per week during training and then are cut back to 25-30 after a month or so. The overall culture is friendly and inviting but also very extreme and a "pedal to the metal" attitude after the employee is fully "trained".

    Interview Questions
    • Tell me a time when you did not succeed at something, even though your manager told you it has to be done right without error.   View Answer
    Negotiation Details
    the manager locks down the hourly pay at the get go, in order to "avoid confusion" but honestly they do this because they don't haggle very well and it was apparent during the hiring process.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Mount Laurel, NJ
    Anonymous Interview Candidate in Mount Laurel, NJ
    Application Details

    I applied online. The process took a weekinterviewed at Wawa in February 2014.

    Interview Details

    I applied online got a call week later for a phone interview then a 1 on 1 then followed by a 2 on 1 interview

    Interview Questions
    • There was really No difficult Question they Are were tell me a time when type questions.   Answer Question
    Negotiation Details
    10.00
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Richmond, VA
    Anonymous Interview Candidate in Richmond, VA
    Application Details

    I applied online. The process took 3 daysinterviewed at Wawa in January 2014.

    Interview Details

    Put in online application and got a call back for a phone interview which was conducted. The manager said they need a background check( which mine is clean, never had issues with the law and have a permit to carry) which will take about three days and they haven't call me back yet and that was two weeks ago.

    Interview Questions
    • What do have to offer to this company?   View Answer
    No Offer
    Average Interview
  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Wawa.

    Interview Details

    You fill out your application online which includes a test that should not be very hard to pass. It is a typical test for retail stores and some may be familiar with it. There is a background check, and once a candidate passes all these an interview is set up.

    Interview Questions
    • A lot of questions detailing why you would be an asset to the company, and asking of specific events where you helped someone out.   View Answer
    Accepted Offer
    Average Interview
  10.  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Wawa in April 2013.

    Interview Details

    I applied online, got a call for a phone interview, after the phone interview was asked to come in for a group interview three days later, interview was a breeze very comfortable and short.

    Interview Questions
    Negotiation Details
    no, the offer is firm.
    Accepted Offer
    Positive Experience
    Easy Interview

Work at Wawa? Share Your Experiences

Wawa

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.