Wayfair

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Wayfair Customer Service Representative Interview Questions

Updated Oct 26, 2014
Updated Oct 26, 2014
14 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Boston, MA
Anonymous Interview Candidate in Boston, MA
Application Details

I applied online. The process took 3 weeksinterviewed at Wayfair.

Interview Details

Applied online and then received a phone call from someone in HR a couple days later with a brief phone interview (just quick background info). Was told I would receive a phone call within a week to schedule an interview at their office however never received the call. I ended up contacting them and was able to schedule it. Had 1 interview at the office with basic personality/behavior questions (read off a sheet) and then a week later was offered the position.

Interview Questions
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Wayfair

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 1+ weekinterviewed at Wayfair in October 2013.

    Interview Details

    The interview process took a little over a week. I applied for the job on a Tuesday and was offered a position the next Thursday.

    The process starts with a phone interview with a recruiter. Basic questions about your resume and they let you know about the company. The interview might have lasted about 20-30 minutes.

    The interview was with two customer service managers. The questions were pretty basic at first while they went over my resume, after these questions, they got a bit more in depth. This interview lasted a little over an hour.

    The interview was great. It felt like I was talking to two friends instead of an interview. I undid my tie during the interview and we even talked baseball.

    Interview Questions
    • The most unexpected question was the last one. If you were in a room with 5,000 people and they all met you. What is the one thing everyone would say about you?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Wayfair in September 2013.

    Interview Details

    I had a phone interview followed by a face-to-face interview about a week later. The phone interview was about half an hour long and I was told some basic information about the company and was asked about my resume. The in-person interview was with two employees, who took turns giving me info on the company, asking about past work experience, and asking how I would respond in certain scenarios. For example, what would I do if a long term customer that the company does a lot of business with wants to return an item that is nonreturnable? How would I handle an irate customer? They also asked behavioral questions such as what my biggest weakness is, what motivates me, etc. This lasted for about an hour and a half.

    Interview Questions
    • Not really difficult but kind of odd "What would you do if you were talking with a customer and you heard a dog barking in the background?"   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied through an employee referral. The process took 1+ weekinterviewed at Wayfair in August 2013.

    Interview Details

    Phone Interview with one of their recruiters then In-person interview with 2 managers. The questions are pretty basic and straightforward. It's less about your past experience and more to do with you being a good fit and generally a cool person. Everything there can be learned easily. They tend to hire in classes so you may have to wait a month or 2 from the date you're hired to the start date.

    Interview Questions
    • If you hear a loud dog in the background barking, what do you say to the customer?   View Answer
    Negotiation Details
    There was no negotiation. There is a set rate.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Wayfair in August 2010.

    Interview Details

    You'll get a tour, and you'll be asked the usual questions ("what attracts you to Wayfair?", "what was an example of you overcoming a difficult situation?").

    Interview Questions
    • My interviewer asked me to "sell" her the pen I was using...   Answer Question
    Accepted Offer
    Negative Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took a dayinterviewed at Wayfair in August 2010.

    Interview Details

    The interviewer was really nice and answered positively to my scenario responses. He asked me to sell him a marker and then asked how I would deal with a made-up scenario. He seemed impressed with everything, yet they never contacted me again, though, despite my emails. I never even met the person that made the decision to not hire me.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Wayfair in June 2010.

    Interview Details

    First note. It took a month because the person I had the phone interview with went on vacation after my interview so I had to wait for her to get back before moving onto the next step.

    Phone interview was the basic background questions about my background (what I studied, past work experience, what I'm interested in getting into, etc..)

    1:1 interview: The person interviewing me was a customer service team manager. She had a list of questions she asked me which mostly was about my resume and background. Similar to the phone interview. Then there was small talk (try to get a feel for my personality to see how I would be talking to customers). Last thing I had to do was try to sell a pen to her.

    Overall simple and straight forward interview process.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    The process took 2 weeksinterviewed at Wayfair in June 2010.

    Interview Details

    The interview asked bizzare questions. I felt confident about my performance but was not offered the job. I inquired why and learned that they felt i was overqualified. From what i have read it seems they expected I would not have remained at the job for long.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    The process took a dayinterviewed at Wayfair in August 2009.

    Interview Details

    2 1-on-1 interviews. Very straightforward. The interview process was easy, no overly difficult questions. "Things like "Where do you see yourself in X years?" etc. They really sell the job to you.

    The job itself......now that's a different story!

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  10. 4 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took a dayinterviewed at Wayfair in July 2009.

    Interview Details

    The interview process was very simple. I met with the HR person and then with the individual who oversees the Customer Service area. The questions were straightforward and simple (nothing a little preparation won't have you ready for). I was introduced to the benefits of the company and given a brief tour.

    Interview Questions
    Reasons for Declining

    I was told the salary base for the position as was completely turned off. The salary was similar to what I have been receiving for unemployment. The company requires a 4 year degree, which makes sense because they say that you can move up within the company. However, I cannot afford to live on that salary without a guarantee of an increase in pay.

    Declined Offer
    Positive Experience
    Easy Interview

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