Wayfair
3.1 of 5 267 reviews
www.wayfair.com Boston, MA 1000 to 5000 Employees

Wayfair Customer Service Representative Interview Questions & Reviews

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100%

Interview Experience 

53%
30%
15%

Interview Difficulty 

Average Difficulty
13 candidate interviews Back to all interview questions
Relevance Date Difficulty

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

I applied online and the process took 3 weeks - interviewed at Wayfair.

Interview Details – Applied online and then received a phone call from someone in HR a couple days later with a brief phone interview (just quick background info). Was told I would receive a phone call within a week to schedule an interview at their office however never received the call. I ended up contacting them and was able to schedule it. Had 1 interview at the office with basic personality/behavior questions (read off a sheet) and then a week later was offered the position.

Interview Question – I was asked to do a sales pitch for a pen.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

I applied online and the process took 1+ week - interviewed at Wayfair in October 2013.

Interview Details – The interview process took a little over a week. I applied for the job on a Tuesday and was offered a position the next Thursday.

The process starts with a phone interview with a recruiter. Basic questions about your resume and they let you know about the company. The interview might have lasted about 20-30 minutes.

The interview was with two customer service managers. The questions were pretty basic at first while they went over my resume, after these questions, they got a bit more in depth. This interview lasted a little over an hour.

The interview was great. It felt like I was talking to two friends instead of an interview. I undid my tie during the interview and we even talked baseball.

Interview Question – The most unexpected question was the last one. If you were in a room with 5,000 people and they all met you. What is the one thing everyone would say about you?   Answer Question

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Accepted Offer

Negative Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

I applied online and the process took 2 weeks - interviewed at Wayfair in August 2010.

Interview Details – You'll get a tour, and you'll be asked the usual questions ("what attracts you to Wayfair?", "what was an example of you overcoming a difficult situation?").

Interview Question – My interviewer asked me to "sell" her the pen I was using...   Answer Question

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No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

I applied online and the process took 2 weeks - interviewed at Wayfair in September 2013.

Interview Details – I had a phone interview followed by a face-to-face interview about a week later. The phone interview was about half an hour long and I was told some basic information about the company and was asked about my resume. The in-person interview was with two employees, who took turns giving me info on the company, asking about past work experience, and asking how I would respond in certain scenarios. For example, what would I do if a long term customer that the company does a lot of business with wants to return an item that is nonreturnable? How would I handle an irate customer? They also asked behavioral questions such as what my biggest weakness is, what motivates me, etc. This lasted for about an hour and a half.

Interview Question – Not really difficult but kind of odd "What would you do if you were talking with a customer and you heard a dog barking in the background?"   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

I applied online and the process took 4+ weeks - interviewed at Wayfair in June 2010.

Interview Details – First note. It took a month because the person I had the phone interview with went on vacation after my interview so I had to wait for her to get back before moving onto the next step.

Phone interview was the basic background questions about my background (what I studied, past work experience, what I'm interested in getting into, etc..)

1:1 interview: The person interviewing me was a customer service team manager. She had a list of questions she asked me which mostly was about my resume and background. Similar to the phone interview. Then there was small talk (try to get a feel for my personality to see how I would be talking to customers). Last thing I had to do was try to sell a pen to her.

Overall simple and straight forward interview process.

Interview Question – How would you try to sell this pen to a customer?   Answer Question

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No Offer

Neutral Experience

Difficult Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

I applied online and the process took a day - interviewed at Wayfair in August 2010.

Interview Details – The interviewer was really nice and answered positively to my scenario responses. He asked me to sell him a marker and then asked how I would deal with a made-up scenario. He seemed impressed with everything, yet they never contacted me again, though, despite my emails. I never even met the person that made the decision to not hire me.

Interview Question – Define teamwork.   Answer Question

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Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

The process took a day - interviewed at Wayfair in March 2008.

Interview Details – Informal, talked about college, study abroad. Short process.

Negotiation Details – Csn does not negotiate

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No Offer

Negative Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

The process took 2 weeks - interviewed at Wayfair in June 2010.

Interview Details – The interview asked bizzare questions. I felt confident about my performance but was not offered the job. I inquired why and learned that they felt i was overqualified. From what i have read it seems they expected I would not have remained at the job for long.

Interview Questions

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1 person found this helpful

Accepted Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

The process took a day - interviewed at Wayfair in September 2008.

Interview Details – The interview was mostly a chat about the company, and there were some generic sort of questions about how I would describe myself. I think she mostly just wanted to get a sense of how coherent I was, the questions were a bit out of left field.

Interview Question – What are 5 adjectives that describe you   View Answer

Negotiation Details – Very non-negotiable, take what they offer and look for advanacement or try somewhere else.

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Boston, MA

The process took a day - interviewed at Wayfair in August 2009.

Interview Details – 2 1-on-1 interviews. Very straightforward. The interview process was easy, no overly difficult questions. "Things like "Where do you see yourself in X years?" etc. They really sell the job to you.

The job itself......now that's a different story!

Interview Question – What is your greatest accomplishment?   Answer Question

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