Wayfair Customer Service Representative Interview Questions & Reviews
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Updated May 23, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 9 ratings 
“Easy” Interview
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Interview Experience [?] Based on 9 ratings
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| 1–9 of 9 Wayfair Interviews | Sort by |
Customer Service Representative at Wayfair
Posted May 23, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Boston, MA (took 4+ weeks)
First note. It took a month because the person I had the phone interview with went on vacation after my interview so I had to wait for her to get back before moving onto the next step.
Phone interview was the basic background questions about my background (what I studied, past work experience, what I'm interested in getting into, etc..)
1:1 interview: The person interviewing me was a customer service team manager. She had a list of questions she asked me which mostly was about my resume and background. Similar to the phone interview. Then there was small talk (try to get a feel for my personality to see how I would be talking to customers). Last thing I had to do was try to sell a pen to her.
Overall simple and straight forward interview process.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Wayfair
Posted Sep 10, 2010 — 0 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2010 in Boston, MA (took a day)
The interviewer was really nice and answered positively to my scenario responses. He asked me to sell him a marker and then asked how I would deal with a made-up scenario. He seemed impressed with everything, yet they never contacted me again, though, despite my emails. I never even met the person that made the decision to not hire me.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Wayfair
Posted Aug 31, 2010 — 0 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2008 in Boston, MA (took a day)
Informal, talked about college, study abroad. Short process.
Negotiation Details
Csn does not negotiate
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Wayfair
Posted Aug 11, 2010 — 0 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jun 2010 in Boston, MA (took 2 weeks)
The interview asked bizzare questions. I felt confident about my performance but was not offered the job. I inquired why and learned that they felt i was overqualified. From what i have read it seems they expected I would not have remained at the job for long.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Wayfair
Posted Aug 6, 2010 — 0 of 1 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2008 in Boston, MA (took a day)
The interview was mostly a chat about the company, and there were some generic sort of questions about how I would describe myself. I think she mostly just wanted to get a sense of how coherent I was, the questions were a bit out of left field.
Interview Questions
Negotiation Details
Very non-negotiable, take what they offer and look for advanacement or try somewhere else.
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Wayfair
Posted Oct 22, 2009 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 in Boston, MA (took a day)
2 1-on-1 interviews. Very straightforward. The interview process was easy, no overly difficult questions. "Things like "Where do you see yourself in X years?" etc. They really sell the job to you.
The job itself......now that's a different story!
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Wayfair
Posted Oct 7, 2009 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Apr 2009 in Boston, MA (took 2 days)
Met with the Hiring manager, asked the basic questions that you usually hear. Told me about the company and gave me a tour around the office. Nice people
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Wayfair
Posted Aug 31, 2009 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2009 (took a day)
Great.
Interview Questions
Negotiation Details
No negotiation.
Other Details
I Applied Online.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Wayfair
Posted Jul 28, 2009 — 3 of 3 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Jul 2009 in Boston, MA (took a day)
The interview process was very simple. I met with the HR person and then with the individual who oversees the Customer Service area. The questions were straightforward and simple (nothing a little preparation won't have you ready for). I was introduced to the benefits of the company and given a brief tour.
Interview Questions
Reason for Declining
I was told the salary base for the position as was completely turned off. The salary was similar to what I have been receiving for unemployment. The company requires a 4 year degree, which makes sense because they say that you can move up within the company. However, I cannot afford to live on that salary without a guarantee of an increase in pay.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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