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Vangent 1-800-Medicare Customer Service Representative Interview Question

I interviewed in Coralville, IA and was asked:
"We speak to many elderly people how do you handle that and are you good at getting your message across?"
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Part of a 1-800-Medicare Customer Service Representative Interview Review - one of 20 Vangent Interview Reviews

Answers & Comments

1
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Speak up if they are hard of hearing, stay calm if they sound upset, keep a smile in your voice and speak slower if you need too.
- Interview Candidate on Aug 2, 2011 Flag Response
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of 1
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Just need to be more patience with them. Take your time to explain and they will feel happy.
- Chieh-Hsin Hsu on Aug 7, 2011 Flag Response

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