WellPoint Customer Care Representative I Interview Questions & Reviews
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Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 3 ratings 
“Average” Interview
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Interview Experience [?] Based on 3 ratings
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| 1–3 of 3 WellPoint Interviews | Sort by |
Customer Care Representative I at WellPoint
Posted Oct 5, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Oct 2011 (took a day)
I had a phone interview, had prepared for it extensively and was looking forward to it. It started out good, even though the interviewer spoke in a monotone. She went over the basics of the job, she was not sure of the exact training process, and then told me what the salary was, which was much lower than what I had been making. However, I tried to keep an open mind. I asked her if she could tell me a little more about the job---- she interrupted me and said that she would asking the questions and would not be giving me any more information. I ended the interview at that point. She was stammering as I hung up on her.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Care Representative I at WellPoint
Posted Jul 7, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jun 2011 (took 2 weeks)
The interview process was great. After the application process the phone interview was the first step. The phone interview was good, very professional without being stuffy. I was told I would be hearing about the local in person interview in approximately 1 week but I heard in 2 days. That interview was great it was a panel interview with 2 HR reps. I was thrilled with the security protocol at the office building and I said so. The interview was again professional without being stuffy each person asked questions and took notes. They then gave me literature to read and excused themselves to discuss their notes. They came back after a few minutes and spoke with me about the many avenues for advancement with the company they asked if there were any questions that they had not addressed and together they walked me out. I felt great about the interview. Then the background check started and I received email and calls from a company that I had not been told would be calling me, asking for very specific sensitive info ie: tax returns, so I questioned this by calling the recruiter who told me that it was legitimate so I furnished the info but I felt as if some of it was info they should not have gone through me to get, but I provided it to move that part of the process along. That was over a week ago and I have not heard either way from the company. I am disappointed I sat in the lobby waiting for my interview. as I was early, and watched the employee's they all seemed happy and relaxed. The office building was large and bright with alot of natural light and very clean. Parking lot was large and well lit with a specific parking area for 2nd shift workers up close to the door. It gave every appearance of a company that cared about it's employee's.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (3)
Inappropriate?
Customer Care Representative I at WellPoint
Posted Nov 4, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2010 in Richmond, VA (took 4+ weeks)
I applied online, probably about 4 or 5 times and finally I recieved an email to take a skills test online. The skills test consisted of a virtual call where I was required to answer customers call and give the best answer for what they needed. If you have ever worked in a call center before its pretty easy. If you have not you should speak with someone who has before taking the test and then answer the questions to the best of your ability. (Pretend your the customer what would you want a customer service rep to say to you). I waited about a week and recieved another email to set up a phone interview. The phone interview consisted of behavioral type questions. "Tell me about a time . . ." The lady on the phone had no personality and I thought I had bombed it but I got a call about a week asking if I could come in for another interview. I went in the next day and completed a 2:1 interview which consisted of more behavioral questions. I think it went great but of course I cant be sure. They have to do a background check, she told me when the position started and that I would be hearing something either way it went. So now im just waiting. The background check is through Hire Right and I know from personal experience that they are a little unorganized so i'm currently at there mercy.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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