WellPoint Customer Service Representative Interview Questions & Reviews

Interviewed Nov 2011 in Thousand Oaks, CA (took 2 weeks)

I applied for a couple of positions, including Customer Service Representative and Administrative Assistant. I meet all the qualifications for both positions, although the CSR position did not pay as much as I would have liked, it is better than most at $14.00 an hour to start. I applied online. During the online application I was directed to a test site to take a sort of general customer service test - it asked questions like how when is it ok to bend the rules (never), what would you do if another employee was stealing from the company (report it) and how would you handle an angry customer (offer all accomodations the company policy allows, and if customer still not satisfied, refer them to my supervisor). Apparently these were the correct answers because I received an email within 2 days asking me to pick a time for a telephone interview. A couple of days later I took the telephone interview - I was asked questions about my work experience and skills (data entry, handling telephone calls, MS Offfice programs). The interviewer seemed enthusiastic and set up an in-person interview for the next week.
The in-person interview consisted of 2 people in a conference room. They were polite, but did not seem as enthusiastic as they were on the telephone. I got the impression they were expecting someone younger, however my experience should have made my age (over 50) pretty obvious. (On the advise of my current employment agency, I have cut the first 15 years of my work history from my resume). They asked me most of the same questions I was asked over the telephone, the gave me a short written test similar to the one I took online and thanked me for coming. They did not ask if I had any questions or bother to tell me much about the position. I think they pretty much made up their minds as soon as they met me. About a month later I got a rejection e-mail.

A few weeks later I signed with a local employment agency, they were trying to fill the same position at Wellpoint and said they were going to submit my information - they also thought my skills were exactly what Wellpoint was looking for - but I was again rejected.

My background is clean & my previous employer says that she has responded positively to all imquiries. Overall, I thought the interview process was easy, but it may be that I was given a "cursory" version. I thought I was pretty nice, but maybe they just did not like me.