WellPoint Customer Service Representative Interview Questions

11 Interview Reviews

Interview Experience

Interview Experience

54%
18%
27%

Getting an Interview

Getting an Interview

80%
10%
10%

Interview Difficulty

2.4
Average

Interview Difficulty

Hard

Average

Easy

11 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

Helpful (2)  

Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Negative Experience

Application

I applied online. The process took a week. I interviewed at WellPoint.

Interview

Interview was a manager reading from her list of questions, she was distracted, brought along a subordinate to take notes??? after the mgr left the room for a brief break, whatever that was, the girl started telling me about her life. weird

Interview Questions

  • none, expected standard textbook questions, pro's con's, talk about a time when you??those type questions, nothing you can't find on website.   2 Answers

Negotiation

there was none, they called on the phone and said bottom line this is it

Other Interview Reviews for WellPoint

  1. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Newbury Park, CA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at WellPoint (Newbury Park, CA) in July 2013.

    Interview

    Submitted RESUME, heard back 2 weeks, next they had me take a job-like CHAT online test and next day I was scheduled for Phone Interview. Next morning contacted by HR (no email as I was told, no waiting 7 days as I was told) and the Phone Interview/screener is actually a screener from another Company who goes thru the motions on questions about the position. Tells you that this job pays $14.02 per hour, no more, no less, will you accept that. Kind of a robot, but you get an immediate survey on how the phone interviewer treated you. Talk about over doing it, anyways, I was granted an onsite interview the next day and given a choice of immediately the next morning, or the morning after that. Upon practically being told I had the job, they decided to change the job description to BILINGUAL. They did continue to send me other job opportunities from the Talent Acquisition Team. - Protocol very professional, but the TEAM doesn't know what their doing as far as needs based on OBAMACARE in California I believe. Facility is very nice, manager that interviewed me very nice as well. His hands are tied as to the constant changes, but the job required only 1-2 years experience in CSR, I had over 25 and felt I was over-qualified, but the BENEFITS are to die for at WELLPOINT, that makes it all worth it.

    Interview Questions

    • What did you do when confronted with an irate customer.   Answer Question
  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at WellPoint (Denver, CO) in May 2013.

    Interview

    I applied online and shortly after was sent a link for a test. They were not difficult. The next day I was sent a link to pick a phone interview time. A man called and the interview lasted 30 min. The first questions were pre-lim questions and the last three were scenario. Within a few hours I was asked to schedule an in person interview.

    Interview Questions

    • None...they were all standard. Ex..Tell me a time when you went beyond your duty to calm a customer.   Answer Question

    Negotiation

    I asked for the highest rate in their range due to my experience.

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Fond du Lac, WI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at WellPoint (Fond du Lac, WI) in July 2012.

    Interview

    First was a phone interview from a recruiter. Second was another phone interview with some scenario questions. The last step was an interview at the office location.

    Interview Questions

    • Was given a scenario that related to an emergency, scared me a bit but got through the question fine.   Answer Question

    Negotiation

    There were no negotiations in wage. I was offered my initial salary.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at WellPoint (Atlanta, GA) in July 2012.

    Interview

    Hiring process involves a recruiter

    Interview Questions

    Negotiation

    Very simple. I received an offer letter from the recruiter and accepted it.

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Melville, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at WellPoint (Melville, NY) in February 2012.

    Interview

    interview with human resource manager and then a second interview with the department manager.

    Interview Questions

    • how to deal with irate customer   1 Answer
  7. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Richmond, VA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 4 weeks. I interviewed at WellPoint (Richmond, VA) in December 2011.

    Interview

    was already an employee there . You submit your application and then have a phone interview, which is then followed up by a group interview. They do an extensive background check and then you ethier get an orfer or not. The whole process took about a month for me. The interview was semi difficult. Lots of what would you do questions./

    Interview Questions

  8. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Thousand Oaks, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at WellPoint (Thousand Oaks, CA) in November 2011.

    Interview

    I applied for a couple of positions, including Customer Service Representative and Administrative Assistant. I meet all the qualifications for both positions, although the CSR position did not pay as much as I would have liked, it is better than most at $14.00 an hour to start. I applied online. During the online application I was directed to a test site to take a sort of general customer service test - it asked questions like how when is it ok to bend the rules (never), what would you do if another employee was stealing from the company (report it) and how would you handle an angry customer (offer all accomodations the company policy allows, and if customer still not satisfied, refer them to my supervisor). Apparently these were the correct answers because I received an email within 2 days asking me to pick a time for a telephone interview. A couple of days later I took the telephone interview - I was asked questions about my work experience and skills (data entry, handling telephone calls, MS Offfice programs). The interviewer seemed enthusiastic and set up an in-person interview for the next week. The in-person interview consisted of 2 people in a conference room. They were polite, but did not seem as enthusiastic as they were on the telephone. I got the impression they were expecting someone younger, however my experience should have made my age (over 50) pretty obvious. (On the advise of my current employment agency, I have cut the first 15 years of my work history from my resume). They asked me most of the same questions I was asked over the telephone, the gave me a short written test similar to the one I took online and thanked me for coming. They did not ask if I had any questions or bother to tell me much about the position. I think they pretty much made up their minds as soon as they met me. About a month later I got a rejection e-mail. A few weeks later I signed with a local employment agency, they were trying to fill the same position at Wellpoint and said they were going to submit my information - they also thought my skills were exactly what Wellpoint was looking for - but I was again rejected. My background is clean & my previous employer says that she has responded positively to all imquiries. Overall, I thought the interview process was easy, but it may be that I was given a "cursory" version. I thought I was pretty nice, but maybe they just did not like me.

    Interview Questions

    • What would you do if you discovered a co-worker was stealing from the company?   1 Answer
    • How ofter is it ok to be late to work?   1 Answer
  9. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at WellPoint in October 2011.

    Interview

    all online. just a series of online question and answer. Outside company does all the hiring.

    Interview Questions

    • none. Hiring is as disorganized as the company itself.   Answer Question

    Negotiation

    You want the job? Yes? ok start in 2 weeks.

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Worthington, OH
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at WellPoint (Worthington, OH) in March 2008.

    Interview

    I submitted my resume and answered the job specific questions online. Received a phone call the next day and had an interview the following day. Human Resources called me a few days later and offered me the position.

    Interview Questions

    Negotiation

    What were you able to negotiate? What advice would you give others considering an offer?

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.