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Wells Fargo Interview Questions & Reviews in Austin, TX Area

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Web: www.wellsfargo.com | HQ: San Francisco, CA

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Updated Mar 11, 2012 – Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.

Difficulty Rating [?] Based on 7 ratings

2.3

“Easy” Interview

Interview Experience [?] Based on 7 ratings

Positive	57%
Neutral	43%
Negative	0%

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1–7 of 7 Wells Fargo Interviews

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1.0

Very Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Feb 2012 in Austin, TX (took 2 weeks)

After applying through school site there was a dinner the day before the interview. The one on one interview was all behavioral the day after and it was very easy. 2 weeks after the interview there was a group panel in their office downtown that consisted of 8-10 questions and they expected answers within the STAR format.

Interview Questions

Name a time you failed at work?

Answer Question

Other Details

The interview consisted of a 1:1 Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2011 in Round Rock, TX (took 1 week)

had a over the phone interview with one person, it was pretty standard. then i had a one on one interview an was told i would be contacted but never was.

Interview Questions

what was a goal you set for yourself and how did you accomplish it

Answer Question

Other Details

The interview consisted of a Phone Interview and a 1:1 Interview.

More Wells Fargo Teller Interviews

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Sep 2011 in Austin, TX (took 3 weeks)

Applied online, received an email back saying I needed to do some online screening. Took the basic screening test about job history and a couple questions involving money and giving change. Then I received an email saying to call an 800 number for an a phone screening interview, with basic questions again about work history and a time I helped a customer. A few days later I got an email saying to call the 800 number again because there may be open appointments. I called and the lady said they were all full, but that they'd notify me when there were more openings. A few days later received the same email, so I called again and scheduled a phone interview. Phone interview was with one of the local recruiters, she asked me similar questions like "Why Wells Fargo" and if I had sales goals to meet in my previous jobs. The same day I received another phone call from one of the branch managers who asked me to come in to interview face to face. The interview is in a couple of days so I will be sure to update after.

Interview Questions

Describe a time you had to deal with an angry customer, and how to you resolve the problem?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

More Wells Fargo Teller Interviews

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jan 2011 in Austin, TX (took 2 weeks)

After initial phone screen, I had two 1:1 phone interviews. Since I currently hold a sales job, they tailored a lot of their questions towards my interaction with clients. They asked what my most difficult situation was with a client, as well as what was my most rewarding experience on the job. They definitely try to get you to slip up when they ask the same question more than once, but word it differently. I declined to go farther in the interview process when I realized that I would make less money taking the Personal Banker Position with Wells Fargo. If interested, I definitely encourage you to apply, they seem to have a lot of positions available nationwide.

Interview Questions

What was the most challenging experience you have had with a customer?

Answer Question

Other Details

The interview consisted of a Phone Interview and a 1:1 Interview.

More Wells Fargo Personal Banker Interviews

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2009 in Austin, TX (took 2 days)

I initially spoke to a branch manager about opportunities at his location. He mentioned that there was a teller position available and he would like to have me apply for it. He made it clear to me from the beginning that it was a sales position.

I was referred to the "jobs" portion of the company's website where I filled out personal information and job history as well as submitted a resume. They did not get back with me right away but eventually called and expressed interest in my resume. They invited me to a group interview.

The group interview consisted of a few parts including an ice-breaker, a sales demonstration and a service demonstration; all conducted in front of a panel of service or store managers. The ice-breaker generally consists of pairs introducing each other and giving an interesting fact about the partner. This is a test of communication skills. It's important to show that you are genuinely interested in what you have to say about the person. Positive attitude is tantamount with this company.

The sales scenario involves pairs as well. The interviewer gives you a company name and what you sell. The rest is up to your creativity. They want to hear needs-based selling rather than just a brochure of the three different products you offer. Build rapport, find the needs and then fit the customer to the product. As it is left up to your creativity, being able to create the products to fit the need as the scenario is unfolding is a plus. You're only given one minute for the actual scenario, although you will have five to ten minutes for preparation after you are given your company information.

Finally, everyone forms a long line and one person at a time turns around to simulate a customer walking into the bank. The next person in line should greet, smile, give their name, shake hands and say "welcome to Wells Fargo" as this is a buzz phrase for them. You will pretend to complete their transaction and then thank them for their business. Then the person acting as the teller will turn around and be the customer for the next interviewee in line.

They go over a bit about the company and open the floor to questions. It's a good idea to be a volunteer for anything if they ask for volunteers. This interview is not for someone who wants to sit quietly and answer the questions asked. Due to the high-sales-paced environment, they are searching for candidates that are outgoing and don't mind hearing "no" to their sales pitch.

Once interviewed, the managers convene and determine who they will interview 1 on 1. In this interview, they ask questions surrounding behavior, cash-handling, and they go piece by piece through your resume asking about any gaps in employment or pertinent skills you have listed. They will generally extend an offer right there after the 1 on 1 interview if they are pleased with the outcome.

Good luck!

Interview Questions

What is your greatest weakness?

Answer Question

If you were trying your hardest to meet your sales goals but still coming up short, what would you do?

Answer Question

Negotiation Details

They are very competitive on wages. I didn't feel the need to negotiate, and I would imagine that negotiation would be difficult and possibly damaging to your offer.

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview and a Group/Panel Interview.

More Wells Fargo Teller Interviews

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Nov 2010 in Austin, TX (took 2+ weeks)

I interviewed with the Austin Government and Institutional office under the Financial Analyst Program. Initially I interviewed with them on campus and then I got extended a second round interview after two weeks. The interviewer had a list of questions in front of him but he did not use any of the questions. Instead we basically had a conversation and went through the program and what the office does. In the second round it was a little more formal, I met with the Director of the office and the manager. I did not get an offer because I believe I did not show as much interest initially into the job so I did not research the program that much.

Interview Questions

Tell me a time you lost in a competition?

Answer Question

Other Details

The interview consisted of a 1:1 Interview and a Group/Panel Interview.

More Wells Fargo Financial Analyst Program Interviews

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2010 in Austin, TX (took 2 weeks)

I applied online through their website. A week later, I got an email telling me to contact a recruiter. I called the recruiter and she asked me about my sales and customer service experience as well as some of my other work history. A week later I got a call from the bank manager and now I have a face to face interview next week. That's where I am now.