Wells Fargo
3.1 of 5 5,501 reviews
www.wellsfargo.com San Francisco, CA 5000+ Employees

Wells Fargo CSSR Customer Service Sales Representative Interview Questions & Reviews

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Customer Service/Sales Representative (CSSR) Interview

Customer Service/Sales Representative (CSSR)

I applied online and the process took a day - interviewed at Wells Fargo in April 2013.

Interview Details – I applied online, and was then sent an automated email to complete a short asessment. I received a call from a recruiting/HR rep, who initially asked some general questions about my resume and experience in a brief phone interview and proceeded to set up an interview with the hiring manager at the location I had applied for. The interview lasted about one hour and consisted of two parts. The first part consisted of two interviewers asking 10 different questions where I had to provide an example of "when you provided excellent customer service, when you worked as part of a team to achieve a goal," etc. The second part they encouraged me to ask questions of them. I asked about my primary responsibilities should I get the job, about how sales goals are set/achieved, company incentives, etc. I left a printed copy of my resume with them and thanked them for their time.

The next day, I received a call from the same (very friendly) HR rep, who notified me that they would like to proceed with a background check and fingerprinting. I was emailed a user name and password to complete the online backgroundscreening forms and information to set an appointment for fingerprinting. I am waiting on a mailed package with a check for fingerprinting costs and the cards where my fingerprints will be printed. I am instructed to return these items and hopefully everything will be okayed in time to start training. I was told they will not officially offer a position until background screening and fingerprinting have been processed.

Very quick, simple, professional process. Keeping my fingers crossed!

Interview Question – "Give an example of how you overcame a problem that should have been a minor problem, but became more difficult"   View Answer

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CSSR Customer Service Sales Representative Interview

CSSR Customer Service Sales Representative
San Francisco, CA

I applied through an employee referral and the process took 1 week - interviewed at Wells Fargo in February 2013.

Interview Details – I submitted an online application and was contacted by a recruiter. He did a short phone interview and then scheduled a group interview. The questions in the group interview were very generic interview questions. I passed and had a 1:1 interview with the branch manager a few days later. The questions in the 1:1 were a little more in depth, she wanted to make sure I had the customer service skills for the job.

Interview Question – Tell me a time when you went above and beyond your duties at work.   Answer Question

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