Wells Fargo Customer Sales and Service Representative Interview Questions

Updated Mar 11, 2015
Updated Mar 11, 2015
15 Interview Reviews

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Customer Service and Sales Representative Interview

Anonymous Interview Candidate in Salt Lake City, UT
Anonymous Interview Candidate in Salt Lake City, UT
Application Details

I applied through a staffing agency. The process took 2 weeksinterviewed at Wells Fargo in January 2015.

Interview Details

Two people will interview you in the same office. Easy questions fast process for actual interview. it Took two weeks for the staffing company to get a response. Background check took a very long time, more than any company I have worked for. Staffing company was not in li ne with the company

Interview Questions
  • Tell me about a time you had to deal with an angry customer and how you handled it   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Wells Fargo

  1. 1 person found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Wells Fargo in November 2014.

    Interview Details

    Initial application was done online. Questionnaire followed. I was emailed that I passed the assessment and needed to schedule a telephone interview. I scheduled the interview for the next morning. The recruiter called right on time. She basically asked about my customer service and sales experience. Questions weren't not difficult. After about a ten minute conversation I was asked to schedule a face to face interview. The interview was supposed to be with the branch manager and the district manager. The branch manager was busy so I only met with the district manager. She was very nice. Questions were asked in the STAR format. She wanted detailed answers and experiences were I took initiative. After two weeks of waiting I was offered the position pending a background check, fingerprints, and a credit fitness check. After a week and one day I was called with the official job offer.

    Interview Questions
    • I have worked in this position before with another financial institution so I had heard the questions before and nothing was out of the ordinary.   Answer Question
    Negotiation Details
    No negotiation. In my geographical area this bank pays pretty high salaries.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Wells Fargo.

    Interview Details

    Applying online was very easy. An initial phone interview was conducted, then the interview was scheduled with the Branch Manager and Service Manager. They asked very rudimentary, company-provided questions and seemed more keen on filling out the form than the actual answers I was giving.

    Interview Questions
    • Pretty much standard interview questions that are answered off a sheet.   Answer Question
    Negotiation Details
    Very slight negotiation was available.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Customer Service and Sales Representative Interview

    Anonymous Employee in Camarillo, CA
    Anonymous Employee in Camarillo, CA
    Application Details

    I applied online – interviewed at Wells Fargo.

    Interview Details

    I applied online and the process took a few weeks - interviewed at Wells Fargo in July 2014.
    Their questions are easy. If they like your answers, they will move forward. Pass it, then you get to meet/ interview with the branch manager.

    Interview Questions
    No Offer
    Average Interview
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  5.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Wells Fargo.

    Interview Details

    Everyone seems to be nice in the interview process; however, they are all in denial of what actually happens in the departments they oversee. Everyone at this company is in it for themselves only, and they will take the first chance to throw you under the bus for their career advancement. It is an awful culture. I don't blame head management because I strongly believe they have no idea what is going on in the retail portion of the company. It is the district managers that start all of this.

    Interview Questions
    • Name a situation where you exhibited leadership skills   Answer Question
    Negotiation Details
    Salary is non-negotiable
    Accepted Offer
    Neutral Experience
    Easy Interview
  6. 1 person found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Wells Fargo.

    Interview Details

    It was a pretty basic interview. I first did an over the phone interview screening process. I was then invited to be interviewed by the store management, two women. It was pleasant enough. No crazy questions or anything. All of it was fairly standard. Basic questions and standard discussion. I did wait for the interview to start for more then 15 minutes, unfortunately.

    Interview Questions
    • I don't think anything was really difficult. The typical "Where do you see yourself in 10 years" kinds of questions and discussions.   Answer Question
    Negotiation Details
    I was not able to negotiate. I did work with a recruiter person who helped explain the benefits when I asked questions.
    Accepted Offer
    Neutral Experience
    Average Interview
  7.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at Wells Fargo.

    Interview Details

    Typically, they ask situation-based questions, for instance they'll say "tell me about a time that you had a difficult customer. How did you deal with it?"

    Interview Questions
    • I don't find the questions to be difficult; they are all very manageable but because they're based on past experiences it is sometimes challenging to recall specifics.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    IN year 2006 when I first started with the company, there were 3 steps of interviewing process. First, phone screen which consists of basic questions from the hiring manager. Second, if you passed the phone screen then you'll be invited to go to the group interviews and store managements from different stores will come in and interview you. Third, if you made it with the 2nd interview, you'll be asked to come in to the actual branch and have the final interview. ONce you're hired, you'll be placed with a 1 week training and then they will send you off to your branch.

    Interview Questions
    • like any other jobs out there, you have to be well prepared.   Answer Question
    Accepted Offer
  9.  

    Customer Service and Sales Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Wells Fargo in March 2014.

    Interview Details

    I got called by a recruiter for an initial phone screening after applying online. I was then asked to come to a group interview which lasted about an hour and a half total and had about 7 other people.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  10. 2 people found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Wells Fargo in March 2013.

    Interview Details

    Very easy. Like most companies you have a screening interview and if you pass the basics you usually get an interview with a manager. I only had one interview and found out within a couple of weeks that I had the position

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview

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