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Wells Fargo Customer Service Representative Interview Questions & Reviews

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Web: www.wellsfargo.com | HQ: San Francisco, CA

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Updated May 26, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 5 ratings

2.4

“Easy” Interview

Interview Experience [?] Based on 5 ratings

Positive	80%
Neutral	20%
Negative	0%

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1–5 of 5 Wells Fargo Interviews

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3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed May 2012 in Middletown, NJ (took 1 week)

I first was contacted by phone from a recruiting agency. After my phone interview I was told that he would later contact me to set up my next interview. He called back about a week later & the following day I had my in store interview. It went well & my interviewers made me feel very comfortable. It started with 1:1 & then ended with group panel. They explained the different positions available & saleries. Overall I enjoyed the interview & I'm looking forward to receiving an offer.

Interview Questions

Explain a time where you were faced with a difficult challeng, what did you do to resolve the issue & what was the outcome?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2010 in Charlotte, NC (took 5 days)

Sat with 2 managers, very friendly and knowledgeable, asked me what did I know about 401k plans in general, my attention for detail, knowledge in mutual funds, etc. Nice environment and comfortable not pushy. Asked how did you manage a tough situation and what did I do to deescalate it.

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2010 in Concord, CA (took a day)

You will first be pre-screened with a telephone interview. If they want to proceed with you, they will offer you a face-to-face interview with you and 2 supervisors from the department. After the face-to-face interview, you will be called by the recruiter who will offer you the position.

Interview Questions

What are your strengths?

View Answers (1)

Recall a situation you were able to sell somebody something to help them.

View Answers (1)

Negotiation Details

I did not attempt a negotiation, they did not seem like the type of company to bargain.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Nov 2011 in Tallahassee, FL (took 4 days)

There was a group of us being interviewed at the same time and two interviewers. They asked us a total of four questions and we took turns answering. Questions such as "Why do you want to work at Wells Fargo?", etc.

Interview Questions

Why do you want to work at Wells Fargo?

Answer Question

Other Details

I Applied Online and the interview consisted of a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2010 (took a day)

Completed the online assessment via the website. Received an email shortly thereafter congratulating me on successfully completing it. Advised me that a recruiter would contact me soon. Received a phone call from the recruiter a few hours later. Completed a phone interview in which the recruiter used the STAR method of question asking. S- situation, T - task, A - action, R - result. After a brief amount of questions, the recruiter outlined the position, explained the training and the starting wage. The recruiter then scheduled an in person interview.