Wells Fargo Customer Service Representative Interview Questions

Updated Jul 16, 2014
Updated Jul 16, 2014
32 Interview Reviews

Interview Experience

Interview Experience

65%
27%
6%

Getting an Interview

Getting an Interview

66%
11%
8%

Interview Difficulty

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Average

Interview Difficulty

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Average

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Roseville, MN
Anonymous Interview Candidate in Roseville, MN
Application Details

I applied online. The process took a day - interviewed at Wells Fargo.

Interview Details

The interview was performed with two managers providing questions. It was fairly standard. The interview questions were typical. Questions ranged from "how did you go above and beyond in customer service in a previous position" and "how would you describe your abilities being compatible with this position."

Negotiation Details
There was none.
Accepted Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Wells Fargo

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Wells Fargo.

    Interview Details

    Had two interviews in two differnt regions. This company needs a better process than to ask the same questions off a sheet of paper.

    Interview Questions
    • None really. All they asked about was how I wold handle this customer or what I did for that person. Generic questions about you customer expierence.   Answer Question
    Negotiation Details
    There was none for me.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4 days - interviewed at Wells Fargo.

    Interview Details

    Recruiter called first to explain the details.
    had a 10 min mini interview and then a sit down with a store manager.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  El Monte, CA
    Anonymous Interview Candidate in El Monte, CA
    Application Details

    I applied through a recruiter - interviewed at Wells Fargo.

    Interview Details

    I had three interviews..

    Interview Questions
    • Check back ground for entire life and credit score.   View Answer
    Negotiation Details
    Tell me more about me.
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Westlake, TX
    Anonymous Interview Candidate in Westlake, TX
    Application Details

    I applied online. The process took 3 weeks - interviewed at Wells Fargo in October 2013.

    Interview Details

    Online application, wait to be called phone interview, then interview with possible Supervisor, wait for security check. Go through a paid training class's, if new to W. F. 10-12 weeks of training, if coming from C.S. then only 6 weeks of training, up to them.

    Interview Questions
    • When did I fail in a job and what I did to correct that, what were the results.   Answer Question
    Negotiation Details
    What negotiation lol there is none with W.F.
    Accepted Offer
    Negative Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at Wells Fargo in September 2013.

    Interview Details

    there were a lot pf proffesionals trying to apply for the same position, the bad thing they were actually sale rep. but my experience had to do with custumer service, and how to built up sales. set up targers,so i can meet them daily with the help of my coworkers.

    Interview Questions
    • the most difficult question i couldnt answer was the last one. customer experience. they ask me, if i had the chance to talk to a customer what made him/ her come back and how i encourage them to stay in our business.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Roanoke, VA
    Anonymous Interview Candidate in Roanoke, VA
    Application Details

    I applied online. The process took 1 week - interviewed at Wells Fargo in July 2013.

    Interview Details

    I located perspective jobs that I may qualify for on the Wells Fargo.com jobs board. After setting up my online profile I applied for customer service mortgage division. I uploaded my resume. I received a call from their HR dept within a few days.

    Interview Questions
    • Questions were not unexpected. They centered around previous work experience listed on my resume. My first interview was 1 hour via phone. I was asked to come in for a 2nd interview. I had 2 interviewers who were department supervisors asking the questions. The interview lasted 1 hr. with all my comments written down. Since it is customer service the usual questions were... Describe the most difficult call ? How was the problem resolved? etc..   View Answer
    No Offer
    Neutral Experience
    Average Interview
  8. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Golden Valley, MN
    Anonymous Interview Candidate in Golden Valley, MN
    Application Details

    I applied online. The process took 2 weeks - interviewed at Wells Fargo in June 2013.

    Interview Details

    After successfully completing two phone call interviews, you are then scheduled a face to face interview with a supervisor. Using Well's Fargo career website can be tricky. They might Email you with a career opportunity, but then have no available agents to schedule a phone interview. There was a bad connection, so had trouble hearing the interviewer on first phone interview.

    Interview Questions
    • Tell about a situation where you had to deal with a difficult client, and how did you deal with it?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Encino, CA
    Anonymous Interview Candidate in Encino, CA
    Application Details

    I applied through an employee referral. The process took 3 days - interviewed at Wells Fargo in June 2013.

    Interview Details

    Well i applied to Wells Fargo at different positions several times in the last 2 months. Finally i persuaded my friend to talk to the recruiter there to get me an interview. So i had my group interview which consisted of 6 people. It went okay.

    Interview Questions
    • Describe a time you negotiated a sell or initial existence account, or achieved a goal despite adversity.   Answer Question
    Reasons for Declining

    I declined because i received a better offer at another company.

    Declined Offer
    Neutral Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  San Rafael, CA
    Anonymous Interview Candidate in San Rafael, CA
    Interview Details

    Applied online, took the assessment test, had an interview with HR, had 2 interviews with 2 different managers from a separate branch.

    Interview Questions
    • Behavioral questions, sell 2 pen, why do you want this position instead of personal banker   Answer Question
    No Offer

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