Wells Fargo Customer Service and Sales Representative Interview Questions

Updated Sep 2, 2014
Updated Sep 2, 2014
13 Interview Reviews

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Customer Service and Sales Representative Interview

Anonymous Interview Candidate in Camarillo, CA
Anonymous Interview Candidate in Camarillo, CA
Application Details

I applied online – interviewed at Wells Fargo.

Interview Details

I applied online and the process took a few weeks - interviewed at Wells Fargo in July 2014.
Their questions are easy. If they like your answers, they will move forward. Pass it, then you get to meet/ interview with the branch manager.

Interview Questions
No Offer
Average Interview

Other Interview Reviews for Wells Fargo

  1.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Wells Fargo.

    Interview Details

    Applying online was very easy. An initial phone interview was conducted, then the interview was scheduled with the Branch Manager and Service Manager. They asked very rudimentary, company-provided questions and seemed more keen on filling out the form than the actual answers I was giving.

    Interview Questions
    • Pretty much standard interview questions that are answered off a sheet.   Answer Question
    Negotiation Details
    Very slight negotiation was available.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate in Denver, CO
    Anonymous Interview Candidate in Denver, CO
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Wells Fargo.

    Interview Details

    Everyone seems to be nice in the interview process; however, they are all in denial of what actually happens in the departments they oversee. Everyone at this company is in it for themselves only, and they will take the first chance to throw you under the bus for their career advancement. It is an awful culture. I don't blame head management because I strongly believe they have no idea what is going on in the retail portion of the company. It is the district managers that start all of this.

    Interview Questions
    • Name a situation where you exhibited leadership skills   Answer Question
    Negotiation Details
    Salary is non-negotiable
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Wells Fargo.

    Interview Details

    It was a pretty basic interview. I first did an over the phone interview screening process. I was then invited to be interviewed by the store management, two women. It was pleasant enough. No crazy questions or anything. All of it was fairly standard. Basic questions and standard discussion. I did wait for the interview to start for more then 15 minutes, unfortunately.

    Interview Questions
    • I don't think anything was really difficult. The typical "Where do you see yourself in 10 years" kinds of questions and discussions.   Answer Question
    Negotiation Details
    I was not able to negotiate. I did work with a recruiter person who helped explain the benefits when I asked questions.
    Accepted Offer
    Neutral Experience
    Average Interview
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  5.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at Wells Fargo.

    Interview Details

    Typically, they ask situation-based questions, for instance they'll say "tell me about a time that you had a difficult customer. How did you deal with it?"

    Interview Questions
    • I don't find the questions to be difficult; they are all very manageable but because they're based on past experiences it is sometimes challenging to recall specifics.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    IN year 2006 when I first started with the company, there were 3 steps of interviewing process. First, phone screen which consists of basic questions from the hiring manager. Second, if you passed the phone screen then you'll be invited to go to the group interviews and store managements from different stores will come in and interview you. Third, if you made it with the 2nd interview, you'll be asked to come in to the actual branch and have the final interview. ONce you're hired, you'll be placed with a 1 week training and then they will send you off to your branch.

    Interview Questions
    • like any other jobs out there, you have to be well prepared.   Answer Question
    Accepted Offer
  7.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Wells Fargo in March 2014.

    Interview Details

    I got called by a recruiter for an initial phone screening after applying online. I was then asked to come to a group interview which lasted about an hour and a half total and had about 7 other people.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  8. 2 people found this helpful  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Wells Fargo in March 2013.

    Interview Details

    Very easy. Like most companies you have a screening interview and if you pass the basics you usually get an interview with a manager. I only had one interview and found out within a couple of weeks that I had the position

    Interview Questions
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate in Alexander City, AL
    Anonymous Interview Candidate in Alexander City, AL
    Application Details

    I applied online. The process took 1+ weekinterviewed at Wells Fargo in June 2012.

    Interview Details

    Interview was very sales oriented. A lot of questions were asked regarding sales goals and and how to overcome customer objections. Prepare to be asked a lot of questions regarding your personal experience. Interview was conducted by branch manager and district manager. I received an offer 2 hours after the interview.

    Interview Questions
    • Describe a situation where you had a customer that was irate. What did you do to calm that customer?   Answer Question
    Negotiation Details
    I negotiated salary. WARNING: they will attempt to low ball their offer so don't take the bait. I was offered $27k but ultimately received a base salary of $31k
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service and Sales Representative Interview

    Anonymous Interview Candidate in Bethesda, MD
    Anonymous Interview Candidate in Bethesda, MD
    Application Details

    I applied in-person. The process took a dayinterviewed at Wells Fargo in April 2012.

    Interview Details

    I was promoted within but still had to interview for the position of course. The interview was with the bank manager (store manager as they like to call it) and also the district manager. I displayed to them my sales numbers as well as my customer service scores. They weigh your customer service skills just as much if not more than sales numbers.

    Interview Questions
    • What do you value more customer service or sales?   View Answer
    Negotiation Details
    Non-negotiable
    Accepted Offer
    Neutral Experience
    Easy Interview

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