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Wells Fargo Personal Banker II Interview

Posted Sep 12, 2011 1 of 1 people found this helpful

Accepted Offer – Interviewed in Philadelphia, PA Aug 2011 – Reviewed Sep 12, 2011

Interview Details – I applied online for the Personal Banker II (registered) position online, about a week later I received a call to set up a time for a phone interview, which was completed with a recruiter the next day. She asked 1 or 2 very basic questions along with just sharing with her some of my past work experience and why I was looking for a new job and why Wells Fargo. The phone interview took approx. 20-30 min. and then she informed me that she would submit the information and someone may reach out to me in the next 1-4 weeks. ( I wasn't thrilled with this non-descript time frame.)

 About a week later I received a phone call to set up a 1:1 interview with a regional vice president. Had a good conversation, then she pulled out a set of interview questions that are standard for Wells Fargo. She explained how Wells Fargo described each different quality then asked a question and asked me to explain a experience using the STAR (situation/task, action taken and results) method. 5 days after the 1:1 interview I received a phone call with a unofficial position offer, assuming that my background checks came back clean.

Interview Questions

  • They actually send you example questions to be asked: Tell me the last time you had to handle a customer complaint   View Answer
  • Share a time you went above and beyond to help a customer   Answer Question

Negotiation Details – They shared the starting salaries of my position and other positions similar to mine, then made me an offer that was well above the starting salaries do to my previous experience and licenses. Actually was able to get $2k more then original offer thanks to the Regional VP I was interviewed by.

Other Details - I applied online and the process took 3 weeks.

  • Overall Positive Experience

  • Average Interview
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