Wells Fargo Interview Questions &amp; Reviews in Irvine, CA

Why did you apply as a teller

Talk about the last job you had and it's sales, customer service, and cash handling aspects

Where do you see yourself in 2-3 years professionally

Describe your biggest sales goal/accomplishment. Did you get any recognition?

Tell about a time that you went out of your way for customer service

Other Details

The interview consisted of a Personality Test and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Feb 2012 in Irvine, CA (took 1+ week)

Applied online. Received email back within a day or so directing me to a web screening link which took about 15 min to complete. Next you will receive a phone call from a recruiter in their Chicago recruiting center asking a couple of questions: recount a customer service experience where you had to work with an irate customer and give us an example of outstanding customer service. Next step: recruiter will invite you to a group interview with about 10-15 other candidates. You have to introduce yourself to the person/s next to you and the group with a bit of background, 3-5 year career goal, why Wells Fargo? Next step: get invited to another interview with 3 or 4 managers or get a "Dear John" letter.

Interview Questions

Give us an example of outstanding sales/customer service experience? Did you get any rewards? Did you get any referrals as a result of the superior customer service?

Give us an example of a goal you had set yourself at work and how you achieved it?

More Wells Fargo Personal Banker I Interviews

Other Details

I Applied Online and the interview consisted of a Group/Panel Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2011 in Irvine, CA (took a day)

For the phone interview: basic interview questions about work history and availability. A few days later, I got an email to come for a group interview, there were 12 applicants in the group interview and 1 interviewer and it was scenario type interview questions. You should have in mind various customer service scenarios from your past. The point is it has to be sales related and focus on your desire for competition. Their start hourly wage is $10. It was a really long interview, so make sure you do not look tired. I guess you should not wait too long to answer the questions. They give you a couple of minutes to think and write down your thoughts, but just be ready ahead and try to be one of the first people who answer.

Interview Questions

Why do you want to work here?

Other Details

I Applied Online and the interview consisted of a Group/Panel Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Sep 2011 in Irvine, CA (took a day)

Phone interview lead to a group interview.

I came on glassdoor and reviewed the questions that others had put. They were the exact ones in the interview. Make sure your answers are geared towards upward movement in the company. After teller the next position would be a personal banker. Always be kind to anyone in the offices. The lady checking us in was also the recruiter conducting the interview.

Interview Questions

What is a goal you set and accomplished? How did you do this.

Tell us a situation where you had to meet a sales goal and exceeded expectations?

Other Details

I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Negative Experience

Received and Accepted Offer

Interviewed Jun 2010 in Irvine, CA (took 5 months)

My recruiter phoned with the opportunity, and an interview was set weeks out. Months after the interview, follow-up was performed.

I was offered the job months following the interview.

The ongoing merger allowed the hiring manager to practice poor communication and solely recruit and interview.

Interview Questions

How do you determine and communicate when your work will affect other stakeholders within the organization?

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Negotiation Details

A 10% salary increase was negotiated before starting work.

Other Details

I got the interview through a Staffing Agency and the interview consisted of a Background Check, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Mar 2011 in Irvine, CA (took 2 weeks)

I submitted my resume online, about a day later I received an email to call a 1-888 number to do a phone interview. I passed and was scheduled to join a group interview a week later. The group interview consisted of 1 recruiting manager and 10 candidates for the job. She asked very basic questions about our previous experience in sales and who we worked for prior to the interview. The overall process so far has been very straight forward, I received an email later that day of the group interview to schedule another interview with other managers. I am looking forward and interested in what comes next, hopefully it goes well and i get the job. Questions are geared towards knowing your past in dealing with customers in every aspect and how you have achieved certain sales goals.

Interview Questions

Name a time you had to deal with a customer complaint, how did you handle the situation and resolve it?

What are your 2 best sales strengths and what makes you a good candidate for this position?

More Wells Fargo Personal Banker Interviews

Other Details

The interview consisted of a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2009 in Irvine, CA (took a day)

This was for a promotion from a Service Manager I to a Service Manager II. The interview was with the current store manager of the location first and then with the District Manager and Market Support Consultant. You are asked to prepare a business plan based on a set of criteria and how you would improve sales, customer service and team morale.

Interview Questions

How would you handle a team member that was bringing their personal life to work and crying on the teller line?

Negotiation Details

There was not one.

Other Details

The interview consisted of a Presentation, a Group/Panel Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2008 in Irvine, CA (took 3 weeks)

3 technical interviewers in a panel
3 management interviewers in a panel

Interview Questions

Code review

Basic questions about operating systems and minor details of languages

Negotiation Details

The firm is a strong negotiator and extremely profitable firm. Don't back down.

Other Details

I got the interview through a Staffing Agency and the interview consisted of a Background Check, a Drug Test and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jul 2010 in Irvine, CA (took 3 weeks)

Apply online. After initial screening, you get a call from recruitment center where they ask you 3 questions. You wait until a group interview day comes up. The group interview consists of over 10 people. You go around introduce yourself and talk about why Wells Fargo, what's your strength. You think you are done. Then the recruiter asks you to talk about your worst experience and how you overcame it and how you have dealt with unethical behavior from others.

Interview Questions

Name a time where you dealt with unethical behavior by others.

Name a time where you dealt with a difficult customer or situation and how you overcame it.

Other Details

I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.