Wells Fargo On Line Customer Service Representative Interview Questions & Reviews

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Web: www.wellsfargo.com | HQ: San Francisco, CA

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Updated Jan 31, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 2 ratings

2.5

“Easy” Interview

Interview Experience [?] Based on 2 ratings

Positive	0%
Neutral	50%
Negative	50%

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1–2 of 2 Wells Fargo Interviews

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2.0

Easy Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Dec 2011 (took a day)

I applied online through the Wells Fargo website and received a call to from a recruiter a few days later. The recruiter went over the position as far as scheduling(5 days a week including 1 weekend day), hours (either 8a-4:30p or 4:30p-1a), and pay (Average $12/hour). Shifts are available based on business needs, so you don't get to pick your shift or which weekend day you'd like off. After agreeing to continue with the interview process, the recruiter scheduled a phone interview for the next day at 1p. She also gave me the number for the interviewer in case I had any questions beforehand.

I received a call from an 800 number at 1p on the dot. I answered and repeated "Hello?" several times and then the caller hung up. I called back and was routed to the WF customer service queue, which I thought was ironic since that was the position I was interviewing for. I hung up and called the number to the interviewer that the recruiter gave me and received an automated message that the number was not in service. I then emailed the recruiter and told her what happened, but never heard back.

This was a very frustrating experience, as my time was wasted preparing and waiting for nothing.

Interview Questions

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Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jan 2011 (took 3 days)

I submitted on line application and short time after received telephone call and made an appointment for interview via telephone re: getting background check, why I was interested in the job, my experience and etc --about two days later received call for a one to one personal interview and all I can say is this is a sell sell sell job not just customer service!!!!!!!