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Wells Fargo Personal Banker I Interview Questions & Reviews

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Web: www.wellsfargo.com | HQ: San Francisco, CA

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Updated May 29, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 98 ratings

2.6

“Easy” Interview

Interview Experience [?] Based on 98 ratings

Positive	55%
Neutral	36%
Negative	9%

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41–50 of 98 Wells Fargo Interviews

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2.0

Easy Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Sep 2010 in Chesapeake, VA (took 4 days)

I have read so many of these interview process that everyone when through for the Personal Banker position( I wanted to know what to expect) and mine seems to be a little different than what everyone experienced in the beginning. I don't know if this is a good thing or a bad thing or what, I am a little confused at this point and that's why I am posting. I applied online through the career site. I received an e-mail 45 minutes later to take the assessment test; then shortley after that I received an e-mail from an HR representive to join them in the group interview and I was e-mailed so much information on the job, the position, the training, how to dress, what to expect, I think there a power point that was about 8 pages and the dress presentation was about 14 pages and the other presentation was about 9 pages long. I never had a phone interview just e-mail communications between me and the HR person. I end up turning down the interview for other reasons and I know she she sent me 4 or 5 e-mails requesting me to change my mind and attend the interview and i wouldn't be disapointed, never the less I didn't make the interview. so I reapplied last week and had a call from the Recruiter, the only thing she said was, the job pays between X-Y plus bonus are you ok with that and the working hours are M-F and the time and a rotating Saturday are you ok with that, I said yes and she set me up with the group interview for the following week. The group interview is set for Feb 2nd. I don't know if my extensive sales and customer service background had something to do with not having a phone interview or what. ummmm
I am glad to read these postings because it give so many different views on what to expect.

Other Details

I Applied Online and the interview consisted of a Personality Test and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Oct 2009 in Tampa, FL (took a day)

very friendly recuriter talked me into qitting my job at another Bank because wells fargo has so much to offer as far as career advacement

Interview Questions

tell us about your past experince

Answer Question

they give you a scenario and expect and answer in a sitiation,action and result order

Answer Question

Negotiation Details

it was painless and quick..

Other Details

I Applied Online and the interview consisted of a Background Check, a Drug Test, a Group/Panel Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Nov 2010 in San Francisco, CA (took 2 weeks)

at first, i applied the job online, then the website offered me a 1-800 number and asked me to call. during the phone interview, they simply asked me about my past customer service experience and what motivates me to achieve my goal. In the end of phone interview, they scheduled me for a group interview. the group interview was pretty much like the phone view, like share the past working experience with others. i waited about 3 days, then they called me up for another interview at branch. this time the manager asked me more detialed question about my past working experience. In the end, Well fargo sent me an email said i was not match for their postion. BS.

Interview Questions

what was your achievement in Sales?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2010 in Charlotte, NC (took 4 days)

First interview was for a teller position which I was over qualified for. I was recommended to apply for Personal banker position this time done by phone, since I lived out of state. Word to the wise if you are able to meet in person rather than phone, meet in person.

Interview Questions

Tell me a time when you had to handle a customer's compliant. What happen and what did you do to handle it and what was the out come?

Answer Question

Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2008 (took 3 days)

two interviews, one with branch manager, one with district manager and branch manager. They just want to hear that you are ok with selling and willing to make sales calls, that you have ok people skills, and some kind of sales experience. overall a pretty easy interview

Negotiation Details

no negotiating

Other Details

I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Oct 2010 (took 4 weeks)

Applied for the Personal Banker position on the Wells Fargo website. Then about 1 - 2 hours later was sent an email and was asked to take an easy 10 minute personality test to give Wells a better indication if I was a fit for the position. Passed. Was contacted by a Wells recruiter shortly after and had a 20 minute phone interview. Questions asked: Who were your last 2 employers? job title, duties, etc... what was your biggest accomplishment? When have you gone above and beyond to help a customer? What is your sales experience?...Recruiter was friendly and I felt very comfortable...I have a second interview in 3 days with a branch manager.

Interview Questions

Who were your last 2 employers, title, job description?

Answer Question

What is your sales experience?

Answer Question

Other Details

I Applied Online and the interview consisted of a Personality Test, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Nov 2009 (took 1 week)

Asking questions mostly based on sales, conflict and customer exprience.

Interview Questions

Why do you want to work at our company?

Answer Question

Other Details

I got the interview through a Recruiter and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Sep 2010 (took 6 weeks)

After applying via the careers section of the website, I was prompte to wait for an e-mail which would provide a link to a questionnaire. This questionnaire included questions such as "how would you generate new business, if business were slow?" and essentially tries to gauge whether a) you can deal with people and b) you can SELL, after all, this is a sales position.
After completing the questionnaire with the "right" answers for the position, they provide you with a 1-800 number to call. The only question they asked me is "Name a time when you provided excellent customer service," and you must provide a very SPECIFIC example. They also asked me if I could refer anyone else to them. At the end of the phone call, they set up an in-person interview for the following week.
At the in-person interview, there are anywhere between 5-20 potential applicants, and the questions are pretty general. Be nice to the other candidates, as the recruiter is trying to determine your interpersonal communication abilities. SMILE A LOT :)
Within a week or so, they get back to you for a one-on-one interview (or maybe a decline letter, or offer for a teller position). At the one on one, they ask you the same questions again, but now it is the manager asking the questions, rather than the recruiter. From here, you might get offered the job ... or referred to another bank... or declined.

Interview Questions

How do you bring in new business when it's slow?

View Answers (1)

Which internal or external resources do you use to generate new business?

Answer Question

Which sales activities have worked well for you in the past?

Answer Question

What is your most significant sales accomplishment?

View Answers (1)

What were your actual sales results?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Background Check, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Sep 2010 in York, PA (took 5 days)

Seems like they have this down to a science. I liked the interview process and i have met a lot of good people.

Interview Questions

What was your biggest accomplishment in life?

Answer Question

what do you think customer service is?

Answer Question

Reason for Declining

They pay pennies compared to their competitors. They are offering 29k salary for a 42k position at other companies? It seems to me that they don't find value in their employees and I'm not willing to wait and find out.

Other Details

I Applied Online and the interview consisted of a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2010 (took 2 months)

first you have to fill out the online questionaire. then you are called back for a phone interview. After they will email you with a number to call to schedule a group interview. You meet with the recruiter, he talks to you about the nature of the job and then asks a series of questions to everyone. If he likes you he will call you within 3 weeks to schedule you for the hiring event. From that point on you're pretty much hired.