Wells Fargo Personal Banker I Interview Questions & Reviews

Interview Details – First the company sends an email and has you write back to three questions based on sales, customer service and conflict resolution. Second, you are invited to a group interview where you will sit with 12-15 other applicants and three to four managers, you will be sitting in a circular scheme. During this interview they will ask the same questions you answered online and have you present your answer to them with everyone else in the room listening to your response. After the interview they will contact you in 1-3 days to let you know that you have been selected to take a position, if you are not selected they will email you a notice.

Negotiation Details – During this time the company was hiring many people to fill positions left vacant after an acquisition of another bank, everyone started at the same hourly rate where and negotiations were not taken into consideration by this employer.

Interview Details – there were only two simple questions:
tell one story about what is the most embarrassing situation of client service?
tell one story about successful close-sure of a sales deal

Interview Details – Applied online, and within 2 days, received an email to call an 800 number for screening. I actually did not call for a week and they called me instead. Was asked basic sales questions such as, give me an example of a difficult situation that you were involve and how did you solve it, when did you provide excellent customer service. After the questions, the person on the phone said hold on while I take down some notes. When she got back, she asked if I could come into an interview a week later. I received an email and said that it was going to be a group interview. I am going to have my group interview tomorrow.

Interview Details – Asked a series of situational questions to be hired.

Negotiation Details – Starting salary was decent, so i took it.

Interview Details – I was already working as a Teller, and my manager knew I wanted to be a personal banker, so she knew another branch close by that was hiring, and scheduled an interview for me. I interviewed and the manager pretty much told me I already got the job because there was only one other girl that was interviewing. It was kind of funny.

Negotiation Details – I didn't negotiate, because I was dumb, but if you already work as a teller, just show the manager your sales records and see if they can pay what you are looking for.

Interview Details – I applied online. 24 hours later a recruiter contacted me to take an assessment online. Once that was complete, I was to call back in 24 hours with the reference number. Step 1 and 2 complete. Step 3 was getting an invite the following week for a group interview which consisted of a small group. I spoke with recruiter after group was over, nailed it in. He set up an immediate interview with my first choice and 30 minutes later I was going to be taking a background test. Very relaxed, very sales driven. if you have a stellar background in customer service/experience and any form of retail you should be fine answering a few simple questions.

Negotiation Details – No negotiating. Offer was acceptable, far increased pay through self performance.

Interview Details – i had a interview for a personal banker position and i got denied because they felt i didn't have enough work experncie, i got offer a teller position and i was willing to take it so i applied and i was told everything was good to go aug 1. and i was told i will get a call from the local office, it seems like everyone is avoiding me becuase i have not got a call or email from anyone... if i am offered the job i will take it but it seems like they aqr playing games

Interview Details – I've read several reviews on this position, and my experience was completely different. First off, I was a referral from a good friend that has worked at Wells for years. I have all of my insurance and investment licenses and am currently employed by a local financial services firm, but was looking to make a transition.

With that being said, he forwarded my resume to his hiring manager. Within 2 days I got an e-mail from a local recruiter asking me to fill out a 10-question sheet that asked questions like what licenses do I hold, why am I looking to switch, why Wells, my work availability, etc. I filled this out right away and got it right back to the recruiter. Within 2 more days she e-mailed me and invited me to a group interview the following week. I attended the group/panel interview which had 6 other applicants, the recruiter, and 2 hiring managers. First the recruiter told us all about the personal banker opportunity, showed us a cheesy video, and brought in the hiring managers. The hiring managers asked us to introduce ourselves, then asked us 2 questions: Name a time where you've had to give a customer a recommendation, and name a time you've had to deal with a difficult customer. That was it. It took 3 hours due to having to go around the room and everyone had to respond. They then told us that within a week we would know if they would move forward with us. 3 days later I got an e-mail saying they were going with others that were more qualified for the position.

I was the only person that had their insurance and investment licenses in my group panel. I really didn't know what the hiring managers were looking for, but I was the most qualified of the bunch, with the most experience. Maybe they felt I was over qualified?

If you do get hired it is a 4-week training program, then they place you in a branch that needs you. Starting salary is $31,500, non-negotiable, no matter your experience or education level. They harp on opportunities for bonus, commission, as well as internal promotion to earn more money over time. They pay their bonusus quarterly, and the max you can make in bonus as a personal banker I is an extra $20,000, and that is assuming you hit ALL of your requirements (bringing in enough checking accounts, credit card applications, loan applications, online banking & billpay, etc). Also, they said that if during a customer feedback survey you don't get a "5" you failed. A 4 is the same as getting a 1.

Very sales-focused, and not client focused. Also, they will want you to work a minimum of 1 Saturday per month. Non-negotiable.

Interview Details – As I prepared to interview for this position, I made sure that my resume was tailored to showing how I had done sales in multiple jobs and was very successful with that. When you get the opportunity to interview, make sure that you talk about how you are proactive person that looks for all sales opportunities and that you will offer products to anyone. Make sure that you let them know you are not afraid to talk to people and come across as very friendly so that they know their customers would feel confident speaking to you about their finances. You basically just have one interview with the store manager, if they like you, you will be hired. Make sure you are well dressed in a suit and tie for the interview.

Negotiation Details – There really isn't anything to negotiate with them. They are excited to get bilingual bankers and say you don't get paid any more but you will have greater opportunities to make your sales goals.