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Wells Fargo Personal Banker Interview Questions & Reviews

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Web: www.wellsfargo.com | HQ: San Francisco, CA

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Updated Feb 8, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 83 ratings

2.8

“Average” Interview

Interview Experience [?] Based on 83 ratings

Positive	51%
Neutral	43%
Negative	6%

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1–10 of 83 Wells Fargo Interviews

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3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jan 2012 in Philadelphia, PA (took 2 days)

The overall experience was great. The group interview was standard. You must be very flexible in the hours you can work.

Interview Questions

What sales experience do you have?

Answer Question

What costumer service experience do you have?

Answer Question

Other Details

The interview consisted of a Phone Interview, a Group/Panel Interview, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

5.0

Very Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Aug 2011 (took 2 weeks)

I received a call from a recruiter who then asked me several questions relating to Customer Service scenarios and how I would deal with them. She then told me that I passed the first phase of the interview process and told me I should be hearing from a branch manager within 2 days. If I did not, I should call her back. Well, 2 days went by and didn't hear from a branch manager. I called the recruiter back and she then gave me a number of a branch manager to interview with. I had to leave several messages as the branch manager did not call me back. Two days later I tried calling again and this time was connected to him. He told me he was not hiring and that he would pass my information on to another branch manager. I also had a difficult time contacting the next branch manager. This, also, took a few days. I was finally able to meet with him and another employee. They liked my answers and forwarded my resume on to the District Manager. I had an interview set with him. I arrived early and waited a half hour when one of the tellers informed me that he had an emergency and would not be able to make the interview. Another interview was set up and I thought the interview went well.

I did not hear anything for a week and decided to contact the Branch Manager. Once again, I left several messages for him. He did not return my calls so I decided to email him and let him know that I was still interested in the position. He finally called back and told me that the District Manager does not like to hire Personal Bankers from the outside. He prefers to offer the position to inside staff. I would need to start off as a teller. I told him that would be wonderful. He told me he would get back to me and I never heard a word from him again.

I thought the whole process was confusing and a waste of my time.

Interview Questions

Describe a time when there were no positive outcomes?

Answer Question

Describe a time you could have made a better decision.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2010 in Bozeman, MT (took 2 weeks)

The people there were very friendly. The manager wasn't completely forward with exactly what to expect when hired. It was a great way to meet people in the community.

Negotiation Details

Make sure you know exactly what they are offering you.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Dec 2011 in San Jose, CA (took a day)

The recruiter was very nice. I don't understand how a bank (even with high turn arounds) holds group interviews.

Interview Questions

Describe a time that you provided great customer service.

View Answers (1)

Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Apr 2011 in San Diego, CA (took 2+ weeks)

-First you will get a phone interview within 48 hours of applying.
- You will be asked questions about customer service skills
-If you pass then you will be prompted to schedule a group interview at corp. center ( this interview could be scheduled two weeks out from your phone interview)
- You will be interviewed in a group of about 15.
- You will then be called to be informed of the results.
-if they are interested they will place you at a location for another interview where you would actually be working.( how long until you are interviewed at the location depends on the branch could take a week or two as well)
-Lastly you can be hired.

Interview Questions

What is the difference between a teller and a banker?

Answer Question

Negotiation Details

Not any negotiation possible

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 (took 2 weeks)

phone interview followed by group interview. standard give examples of past sales and customer service

Interview Questions

describe recent sales challenge and how you were successful in overcoming

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Nov 2011 in Riverside, CA (took 4 weeks)

Applied Online, had to answer like 2 Pages of Questions then i received an Email to call 1-800 Number to conduct the telephone interview "screening", passed it and then had a phone call few days later to set up a group interview.
At the Group Interview here is what happened: I had to arrive at least 15 minutes early, stepped in and there were anther 9 Candidates so we were 10 at something like conference room we were supposed to be 15 candidates but 5 did not show up.. filled up 2 pages of easy app with basic information and to mark the area where you would like to work "in case you offered the job"
The recruiter was really nice to break the ice and to let us know how its gonna work. then he played10 minutes Video about wells fargo employees, then she came back to start the interview process.
she asked us who ever is ready to start with four things; your name, current or previous employer, why you choose wells fargo, and how does wells fargo position will be related to or affecting your future? "Easy intro" :)
after we all done that she asked us for another 3 questions but this time she will pick the candidate to answer these questions " i was the 1st one to be asked .. lol"
1) Tell me about professional accomplishment you are proud of?
2) Give me an example of Sales Goal you have had in the past and you reach this goal?
3) Give me an example of Customer Service situation where you went above and beyond?

we all done this and that was the interview process. She said by next week those candidates who passed will receive a call from her for the next step which is meeting with Area district manager and those who didn't pass will receive an email. i am in the waiting game now :)
by the way the official annual salary for PB at wells fargo is 37,500 a year and its NOT NEGOTIABLE.

GOOD LUCK EVERYONE.

Interview Questions

Tell me about professional accomplishment you are proud of?

Answer Question

Give me an example of Sales Goal you have had in the past and you reach this goal?
Give me an example of Customer Service situation where you went above and beyond?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and an IQ/Intelligence Test.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2010 in El Paso, TX (took 3 days)

Interview process is as follows: Recruiter calls for an initial interview over the phone, if you pass that they will cal you in for a group interview, then they give an opportunity for a one on one interview. If the manager wants you they will offer you the job in the next few days.

Interview Questions

Give me an example of a difficult situation that you were involve and how did you solve it.

Answer Question

Negotiation Details

Always negotiate their offer for more money.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Nov 2011 in Virginia Beach, VA (took a day)

I applied online, did a online interview, scheduled for a group interview 3- day later. ask just 3 questions on sales, customer service, and accomplishment. We then did a group presentation, had to sell a phone. It was rather fun.. Now I am waiting for a follow up interview