Wells Fargo Phone Banker Interview Questions

Updated Jul 15, 2015
65 Interview Reviews

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Phone Banker Interview

Anonymous Interview Candidate in San Antonio, TX
Accepted Offer
Neutral Experience
Difficult Interview

Application

I applied in-person. The process took 2 daysinterviewed at Wells Fargo (San Antonio, TX) in June 2015.

Interview

The open house setting was intimidating, because there were many other applicants. Two interviews onsite were conducted. If you only had one interview while at the job fair your odds are against you.

Interview Questions

Negotiation

Minimal

Other Interview Reviews for Wells Fargo

  1.  

    Phone Banker Interview

    Anonymous Employee in Charlotte, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Wells Fargo (Charlotte, NC) in June 2015.

    Interview

    I applied on 6/18 (Thursday). I was emailed within 2 days to set up a phone interview, which took place on 6/24 (Wednesday). I was called on 6/29 (Monday) to set up a one-on-one interview at the Call Center in Charlotte. I interviewed on 7/2 (Thursday). And I was emailed that I was not offered a position on 7/10. Overall, it took about 3 weeks. The phone interview was pretty simple. Basic questions going over your resume. "I see you worked at this place. Can you describe your duties?" kind of thing. The phone interviewer also asked about my sales experiences and how previous employers would rate my customer service. I used a lot of specific examples and had some stories prepared, which seemed to help. I also asked the interviewer a few questions at the end of the phone interview. Most reviews that I read said the phone interview was approximately 30 minutes, but mine was 10 minutes. The on site interview was a bit more intimidating. The interviewer made me feel very welcome and very relaxed. He was very nice and the environment was very casual. He had 5 pages of questions to ask and had to write all of my answers, so there was very little eye contact (which he apologized for before we even started). He also took the time to explain the job and emphasized several times that this position is based in sales. There are hourly, daily, and monthly sales goals. The interview questions were pretty simple as long as you prepared for them. They were typical behavioral based questions and I used the STAR method to answer them. Many of them were multiple parts, but they pretty much allowed for you to use the STAR method. "Tell me about a time when xxx, the actions you took to resolve the problem, and the results of your actions." If the questions are not behavioral, then they are about your sales experiences.

    Interview Questions

    • Can you describe your duties when you worked at XXX?   Answer Question
    • Tell me about your biggest sale. How did you do it? What were the results?   Answer Question
    • How would your previous employers rate your customer service skills?   Answer Question
    • If you were under your sales goals and you were already working with your boss to improve, what else would you do to improve and meet your goals?   1 Answer
  2.  

    Phone Banker Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Wells Fargo.

    Interview

    Had a group interview with 8 members.There was a single interviewer .After initial round of introductions the interviewer asked questions about describe your sales role,why this organization etc.The order of answering questions was left to candidates.I was called back in an hours time and informed about 2nd one to one interview.The interview questions were pretty standard like why you want to join customer service,tell me about your biggest achievement,strengths,how do you work with team etc.

    Interview Questions

  3.  

    Phone Banker Interview

    Anonymous Employee in Los Angeles, CA
    Declined Offer
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at Wells Fargo (Los Angeles, CA).

    Interview

    the first process is an interview on the phone, S.T.A.R questions, experiences, how would you handle certain situations, be knowledgeable when answering questions, face to face interview is easy just be detailed when answering questions give certain history about answers

    Interview Questions

    • there are no difficult questions, over the phone....its just very bashful. face interviews are pleasing just be professional and answer with details and past expierences.   Answer Question

    Reasons for Declining

    N/A

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  5. Helpful (35)  

    Phone Banker Interview

    Anonymous Interview Candidate in El Monte, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at Wells Fargo (El Monte, CA) in July 2014.

    Interview

    Their HR will send an email for you to finish. Those questions are easy. It is about your work ethnic and common sense. If they like your application, they will have a phone interview. The phone interview is straight forward. Pass it, then you get to meet/ interview with the branch manager.

    Interview Questions

  6.  

    Phone Banker Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at Wells Fargo.

    Interview

    The phone interview lasted about 25 minutes; asking basic questions like my past sales experience, why I want to work there, etc. They were very friendly. The on site interview was TOUGH! It lasted 1 hour 15 minutes to be exact. questioned pretty much every detail of my resume, how i've dealt with management in the past. They gave me different scenarios and asked me how I would handle it. My future plans and how this job fits in. Asked me what I know about Wells Fargo. A lot of "tell me a time when..." type of questions. 2 managers interviewed me. The lady have five pages of questions she asked me. When I didn't answer the question; she let me know lol. overrall it was a good experience because I prepared. You can't just wing this interview; you really have to be prepared

    Interview Questions

    • There were a lot of "tell me a time when..." type of questions; opportunities to show your customer service skills. I had two stories prepared by they asked me that question 6 different times so I had to think quickly.   Answer Question

    Negotiation

    I didn't negotiate but looking back I think I could have asked for a little more.

  7.  

    Phone Banker Interview

    Anonymous Employee in San Antonio, TX
    No Offer
    Average Interview

    Application

    I applied in-person – interviewed at Wells Fargo (San Antonio, TX) in September 2014.

    Interview

    The interview was all about sales, also a explanation of the job. I feel that I did Good on second interview, however I did not get a offer. They will send you an email saying that other candidates are better than you.

    Interview Questions

  8.  

    Phone Banker Interview

    Anonymous Employee in El Monte, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Wells Fargo (El Monte, CA) in September 2014.

    Interview

    Very unprofessional…I understand that this position is high volume sales. 95% of the question was about your past and current sales goals. Such as: goals, incentives?, commission?...do I get compensated weekly, yearly, monthly???…basically how are you compensated. I told them in my line of sales getting that number would be a great goal. They said it was to low. The product I sell could be worth $200,000 and up. HR would also asked me, what are the company’s quotas?. Was I able to achieve the company’s goals? Just give HR one worded answers…like yes, no, flexible, 28…they don’t care to her why,when,SWOT,Stories…HR told me that she has to make lots of calls and she need to make it quick and she has to type everything I say. I had to talk slow for her…Oh…they also asked about your level of computer knowledge…For example…How do you get to the next screen? click on the next button… How do you open a file? I told them click on the file…LOL…HR. was not happy with those answers…What do you use to search? I said, google.

    Interview Questions

    • Average question...Little HR tricks...   1 Answer
  9. Helpful (8)  

    Phone Banker Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 3 weeksinterviewed at Wells Fargo.

    Interview

    Phone interview to go over your resume. Second interview to go in depth with you, also more than one person. They will ask about everything from former jobs to personal preferences about work place. The hiring will put me at ease with their banter. All in all it was actually a fun interview.

    Interview Questions

    • Name a time you had a difficult situation, and describe how you resolved it?   Answer Question
  10.  

    Phone Banker Interview

    Anonymous Interview Candidate in Westlake, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Wells Fargo (Westlake, TX) in June 2014.

    Interview

    Applied online. Attended Job Fair. Interviewed by a recruiter at the job fair. The recruiter was very intimidating but I tried not to sweat or get nervous. I gave her all the correct answers. Mostly she asked about sales experience. I'd previously worked at a small loan company and we had minor sales goals to meet so I was able to give examples from my previous job. Was told to sit back down. Waited about 1/2 hour and had an interview with a supervisor. I was even more nervous because I expected to go over sales and numbers experience. Fortunately for me we only went through it briefly. The interviewer asked me general interview questions. I'd mentioned that I'd been referred by a previous employee and the interviewer happened to recognize that person. I think the interviewer felt that then I kind of new the job role a bit more. Right away we went over the day to day job duties. I felt comfortable afterwards but still a little unsure. That very same day I received a call from the recruiter for a job offer.

    Interview Questions

    • On a scale of 1 to 10 how much do you want to work for Wells Fargo. I sometimes think it's a trick question but obviously I answered 10.   Answer Question
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