Wells Fargo Phone Banker Interview Questions & Reviews
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Updated Feb 8, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 16 ratings 
“Average” Interview
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Interview Experience [?] Based on 16 ratings
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| 1–10 of 16 Wells Fargo Interviews | Sort by |
Phone Banker at Wells Fargo
Posted Feb 8, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2012 (took 1 week)
I applied online and filled out a standard application, personality/skills test. A recruiter contacted me several days later and scheduled a phone interview for me. I had my phone interview, which was simple and short. She scheduled a 1:1 interview with me for the following day, and it consisted of one person interviewing, while another observed and wrote my responses down. This interview took an hour and included a tour. Everyone seemed pleasant, and honest.
Interview Questions
Negotiation Details
No negotiation.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Jan 10, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Richmond, VA (took 4+ weeks)
I applied online for the position of phone banker 1 at wells fargo. the very next day one of their hiring manager call me and set an schedule over the phone.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Dec 7, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Bethlehem, PA (took 4 days)
First I got a call on a tuesday telling me that from the looks of my resume I might qualify for the job, they gave me information on salary and hours of training and operations. She than schedule a phone interview for me the next day. The next day I got a call from a recruiter ask me a whoe bunch of behavioral questions like Give me an example of Customer Service situation where you went above and beyond? did I have sales experience and to give examples, how would I handle an Irate customer? and many more questions. She than told me how much they would pay me and that based on my answer to the interview question my experience that she would schedule a one on one interview with one of the managers, the interview is tomorrow so wish me good luck!!!
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Nov 8, 2011
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Reno, NV (took a day)
the phone interview was a series of work related questions. I passed that. then the 1-1 interview was all about sales & when I would offer a sales answer the person doing the interview said it wasn't a sales. job so when I answer another question it was about up saleing products & services & still the lady that was reading the questions to me that sounded like sales. She keep saying it's not sales. so it was very confusing & I thought I nailed it with my 20 years in customer service & sales. but no job offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Jun 18, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in Columbia, SC (took 1 week)
The first interview consists of a telephone interview. Pretty much you are asked questions of your past work experience. If you make it past the phone interview there is a one on one interview with a hiring manager. The questions are much of the same as the phone interview, past work experience, customer scnerios, why do want to work for wells fargo, why should we hire you, how would you handle an irrate customer etc. However for the position you are asked alot of sales questions such as how would you sell a product to a customer? Do you have any sales experience? This is because there is alot of sales transactions that are required for the position. It's easy just breathe and be yourself.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Jun 16, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 (took 2 weeks)
Very pleasant, courteous & bright interviewer. Comfortable. Questions were pertinent to the job requirements.
Interview Questions
Negotiation Details
No, it was take it or leave it.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Jun 9, 2011 — 1 of 1 people found this helpful
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in Santa Ana, CA (took 1 week)
Was emailed an invitation to discuss the position further. Called a few times and received a call describing the position and salary.
Interview Questions
Negotiation Details
No negotiation, salary based upon experience.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Apr 16, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 6 days)
I went and applied online then got a call from the recruiting office in NC. She then scheduled a phone interview with me but the interview was around two weeks away so I had some time to wait. The phone interview was fast and after we were done, she scheduled the one on one interview for the next day. The one on one interview was much longer and more involved. That interview took around an hour and half. The questions were pretty much the same just worded differently and you were asked to give multiple examples. I was told I would receive an answer in 5 days but received the conditional offer (pending my background check) two days later.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Mar 9, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in Richmond, VA (took 2 days)
Great interview process. Very extensive...you should do some research on the company.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Mar 3, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Salem, OR (took 3 days)
After I applied I was contacted by someone in the HR department to go over job basics and set up a phone interview. The actual interview lasted less than 2 minutes. She looked at my resume only and decided I did not have enough sales experience. She was very rude and did not give me a chance to explain my experience. It is obvious their only focus is on sales. I called the HR department to find out more, she had another interviewer call me. I tried to explain that my customer service experience in the mortgage industry had a lot to do with sales. She actually told me that upper management wants them to focus on sales first and customer service 2nd!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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