Wells Fargo Phone Banker Interview Questions & Reviews
Updated May 28, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 21 ratings |
Interview Experience [?] Based on 21 ratings
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Wells Fargo has 102,508 connections on Glassdoor
| 11–20 of 21 Wells Fargo Interviews | Sort by |
Phone Banker at Wells Fargo
Posted Jun 16, 2011 — 1 of 1 people found this helpful
1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 (took 2 weeks)
Very pleasant, courteous & bright interviewer. Comfortable. Questions were pertinent to the job requirements.
Interview Questions
Negotiation Details
No, it was take it or leave it.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Jun 9, 2011 — 1 of 1 people found this helpful
5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2011 in Santa Ana, CA (took 1 week)
Was emailed an invitation to discuss the position further. Called a few times and received a call describing the position and salary.
Interview Questions
Negotiation Details
No negotiation, salary based upon experience.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Apr 16, 2011
3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 (took 6 days)
I went and applied online then got a call from the recruiting office in NC. She then scheduled a phone interview with me but the interview was around two weeks away so I had some time to wait. The phone interview was fast and after we were done, she scheduled the one on one interview for the next day. The one on one interview was much longer and more involved. That interview took around an hour and half. The questions were pretty much the same just worded differently and you were asked to give multiple examples. I was told I would receive an answer in 5 days but received the conditional offer (pending my background check) two days later.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Mar 9, 2011
3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in Richmond, VA (took 2 days)
Great interview process. Very extensive...you should do some research on the company.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Mar 3, 2011
3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Feb 2011 in Salem, OR (took 3 days)
After I applied I was contacted by someone in the HR department to go over job basics and set up a phone interview. The actual interview lasted less than 2 minutes. She looked at my resume only and decided I did not have enough sales experience. She was very rude and did not give me a chance to explain my experience. It is obvious their only focus is on sales. I called the HR department to find out more, she had another interviewer call me. I tried to explain that my customer service experience in the mortgage industry had a lot to do with sales. She actually told me that upper management wants them to focus on sales first and customer service 2nd!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Feb 23, 2011 — 0 of 1 people found this helpful
3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2011 in Charlotte, NC (took 2 weeks)
I applied for the position of Phone Banker Online, was contacted by a recruiter for a phone interview, was then invited to interview with the company. I was shown the building told about the rest of process of hiring.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Dec 9, 2010
3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in Roanoke, VA (took 4 days)
I applied online and got a phone call within a few days. I then did a phone interview and was told I would get a response within 3-5 days. I got an email on day 3 that said I needed to schedule another interview! I was relocating from another state so I was able to do another phone interview instead of a face to face. The next day I was called by the manager giving me a conditional offer of employment as long as I passed background check.
Interview Questions
Negotiation Details
No negotiation
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Aug 13, 2010
3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2010 in Westlake, TX (took 2 days)
The phone interview was basically the same as the one-on-one...The one thing that you must understand is that even though you are a customer service representative, Wells Fargo expects you to make a sell on each and every call. This was made very clear during the one-on-one and they even ask would you be comfortable doing so.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Feb 2, 2010 — 0 of 1 people found this helpful
3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2010 in Columbia, SC (took a day)
I applied online at Wells Fargo for the position of a Phone Banker. After many, many, many attempts I finally was able to schedule a phone interview (I had previously received an e-mail to call for a phone interview). The interviewer asked me three questions: tell about my most previous sales job; how long was I with my last job and if I would be willing to commit to a 12 month contract. I gave her all the information she requested including that I would commit to 12 months. After the interview she said "Well that's all the questions I have for you and that she's let me know the next step of the interviewing process within 24 hours." Does ANYONE know what this means???
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Phone Banker at Wells Fargo
Posted Jan 11, 2010
2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Dec 2009 in Columbia, SC (took 5 days)
Applied online, then received email confirming the appplication and resume were received. Instructions were provided for completing the pre-screening assessment. It should be noted that all applicants do not receive assessment links, just those that are initially selected for further review. Days after completing the assessment, a confirmation email was sent to congratulate me on passing the assessment. Details were provided stating that I would need to call to schedule a phone interview based on my availability with the provided days and times. In addition information was provided regarding the position's start date,length and duration of training. After setting an interview date, I spoke with the representative who briefly gave an overview of the position, hours and start date. Further she asked my preference as to the hours. Finally, the interviewer asked questions about my availability, experience I had with the position and what search engine I regularly use. After the conversation, I was asked if I was still interested in the position and told that someone would contact me within 24 hours with further details. However, I received an rejection email a few hours later that day.
Other Details
I Applied Online and the interview consisted of a Phone Interview and an IQ/Intelligence Test.
Helpful Interview?
Yes |
No
Inappropriate?


