Wells Fargo

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Wells Fargo Teller Interview Questions & Reviews

Updated Aug 15, 2014
All Interviews Received Offers

Getting an Interview  

89%
5%
3%

Interview Experience  

60%
27%
12%

Interview Difficulty  

Average Difficulty
645 candidate interviews Back to all interview questions
Relevance Date Difficulty
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6 people found this helpful

No Offer

Neutral Experience

Average Interview

Teller Interview

Teller

I applied online - interviewed at Wells Fargo in July 2014.

Interview Details – Applied for position online, completed screening online, got interview that week. Was a group interview with 8 other candidates for other locations. Answered 4 questions, watched a video about the position, and filled out another application. Interview lasted a little over an hour. Be sure to be relaxed and poised, think about your responses before answering so that you don't stumble over your words. Be sure to mention any experience with sales that you have, that is mainly what they are looking for.

Interview Question – Why do you want to be a teller, name a time you went above and beyond with customer service, how would you try to fix your sales record, name a time you reached a personal goal.   Answer Question


6 people found this helpful

Accepted Offer

Neutral Experience

Very Easy Interview

Teller Interview

Teller

I applied online - interviewed at Wells Fargo in April 2014.

Interview Details – There were two interviews that took place. The first was a group interview at the HR office. There were 12 in the group I was in, all of us applied for a teller position, but at different locations. It was pretty simple, more of an introduction to the job than an interview. There were only five questions asked, all about previous experience and how you solve problems or overcome issues at work. From there, if selected to continue, a second interview takes place at the branch that wants to hire you with the manager and service managers. Both interviews were pretty basic, asking about experience and background, how you can contribute to sales to the branch, which is extremely important.

Interview Question – The biggest thing with Wells Fargo is sales, so be prepared to give examples of your past sales experience (if any) and how you would go about selling to customers.   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Teller Interview

Teller

I applied online and interviewed at Wells Fargo.

Interview Details – I applied online and immediately filled out an online screening. If you do well on the screening it prompts you to select a time for a group interview. The group interview was at the headquarters with a Wells Fargo recruiter and about 12 applicants. The questions were pretty simple. We went around the room and introduced ourselves and explained why we chose Wells Fargo. They like for your To emphasize their focus on customer service. Sales experience also looks good. There were about two other questions: Explain a time when you provided excellent customer service and a time where you had to solve a problem. I got a call back less than an hour later scheduling an interview with a branch manager and service manager. That interview was two days later. They asked more in depth questions about my previous experiences with customer service and sales experience as well as the same questions that were asked in the group interview. I didn't have any previous sales experience and was honest about that but expressed my interest in learning their process and how my previous customer service experience would tie in with sales. Be prepared to answer with specific examples and be sure to have copies of your resume. I got a call back the next day with a job offer. They do group training classes and I was placed in the next available class which was about two weeks later.

Interview Question – Describe a time you provided excellent customer service and a time you solved a problem.   View Answer

Negotiation Details – I didn't negotiate. They were very clear up front about the hours and salary.


Accepted Offer

Neutral Experience

Difficult Interview

Teller Interview

Teller

I applied online and the process took 2 weeks - interviewed at Wells Fargo.

Interview Details – Process started with online assessment if passed automatically directed to schedule group interview on-line and from there a 1:1 interview with stores who chose you. It was a little tedious picking the branch and hoping the branch you preferred liked you as well

Interview Question – handling conflict   Answer Question

Negotiation Details – No negotiation


Accepted Offer

Neutral Experience

Easy Interview

Teller Interview

Teller

I applied online and interviewed at Wells Fargo.

Interview Details – First interview is phone interview. If the interviewer likes what they here, you proceed to a group interview where they ask you very basic questions to see how you interact. Branch representatives are there listening in to see if you would be a good fit at the their branch. If you pass the group interview, you then have an interview with a branch manager.


Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller

I applied online and the process took 3 weeks - interviewed at Wells Fargo in August 2014.

Interview Details – I had a total of three interviews. When applying online, you will have to pass an online assessment, which is very easy. If you pass the test, they automatically will send you an appointment date and time for your group interview. I found the group interview easy. Everybody will answer 3 questions out loud. Just remember to think of examples from your previous jobs that will show your experience with customer service. If you pass that group interview, then they will call you for a one-to-one interview in the same office, but with directly with the branch managers.

That second interview I found a little harder because besides asking the typical interview questions, we had to do role play with the managers. They will make you do role play with 2 managers, and both have to agree to hire you. The recruiter called me that day and told me that I made it through. However, that was not the end. I was assigned a branch 9 miles from my house and was told to go for a third and last interview at the branch. I went and got interviewed by the branch manager and service manager. They asked me similar questions to the ones from the previous interviews. They were two super nice young females and I felt I did well. They called me a day later and offered me the job. I accepted.

Some questions I can remember:
Why do you wanna work for WF?
Why do you want to be a teller?
What challenge have you have had in your previous jobs with a customer and how did you solve it?
What is a experience that you went out of your way to help a customer? What did you do? How did that help you and why?
How would you handle an angry customer?

Interview Question – What is a experience that you went out of your way to help a customer? What did you do? How did that help you and why?   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Teller Interview

Teller
Angola, IN

I applied online and the process took 1+ week - interviewed at Wells Fargo in August 2014.

Interview Details – I applied online, three days later I got an email to set up a phone interview. I had my phone interview on a Thursday, phone interview went great. They told me they would call me back if they'd like to schedule a second round face-to-face interview. They called be a couple hours later to set up the second interview. I had the second interview on the following monday. Interview was an hour long and there were a lot of questions. They told me they would call me the following week to let me know whether they had interest or not in placing me in the position. I got a call on the following Thursday letting me know they were interested in giving me the position. All in all, quick, painless process!

Interview Question – If a customer acted uninterested in talking to you, how would you handle the situation?   Answer Question


Accepted Offer

Positive Experience

Easy Interview

Teller Interview

Teller

I applied online - interviewed at Wells Fargo in July 2014.

Interview Details – The interview process was fairly easy. There was only HR lady interviewing and about six candidates other than myself. We watch the Wells Fargo video, she asked us about 5 questions each (going around the room) and then she just gave us a slight break down of what being a teller is like.

Interview Question – Name a time when you went above and beyond...   Answer Question

Negotiation Details – Straight forward, $13/hr


Declined Offer

Neutral Experience

Teller Interview

Teller
San Diego, CA

I applied online and interviewed at Wells Fargo.

Interview Details – I applied online and a few days later received an email saying to schedule my group interview. At the group interview there were about 10 others including myself. The recruiter first explained the position and what makes a good teller. She also told us what questions she was going to ask us so we could write down our answers to make us less nervous. The questions were based mainly on customer service.

Interview Question – Explain a time where you went above and beyond to help a customer?   Answer Question

Reason for Declining – The training program conflicted with my school schedule


Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller

I interviewed at Wells Fargo in February 2011.

Interview Details – First part of interview was a phone interview, with basic questions. Second interview they put you in a room with a few other candiates and ask you questions in front of another- meaning you all get asked hte question and answer in whatever order they pick on you.

Negotiation Details – No Negotiation phase. I wish i had negotiated to be a banker, as i have a college degree, and most tellers did not.

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