Wells Fargo Teller Interview Questions & Reviews
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Updated Feb 3, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 256 ratings 
“Easy” Interview
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Interview Experience [?] Based on 256 ratings
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| 1–10 of 256 Wells Fargo Interviews | Sort by |
Teller at Wells Fargo
Posted Jan 27, 2012 — 2 of 2 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in West Covina, CA (took 2 weeks)
The group interview was held in a board room with about 20 applicants total. After a video was shown, then each of us stood & gave our name, told about our current/last job, and answered the following questions:
Why are you interested in the Teller position? Why are you interested in working for Wells Fargo? What is your career goal for 3 to 5 years from now? What cities do you prefer to work in? What number of hours do you want to work? The recruiter was very nice and made us feel comfortable. I think the best way to answer these questions are with knowledge learned after reading their website about their Vision and Values and what they expect from their Tellers. It is also important to speak up, make eye contact & smile. Talk to the group as though you were talking to a room full of friends, choose the right words and give thought to what you are going to say, don't ramble on.
Then we were given 3 questions to answer, and we were to volunteer to answer them, but we all had to answer. So the recruiter wants to hear a situation, the task to be performed, the actions you took, and the result. Be specific and speak as well as you can. Speak with confidence. Everyone else is nervous too.
1. Describe a time when you went above and beyond in providing service to a customer.
2. Tell about a sales accomplishment you have done--describe it and tell what obstacle or challenge you faced & overcame in accomplishing it.
3. Describe a goal that you personally (not work-related or that a manager set for you) set for yourself and the 2 or 3 things you did to achieve that goal.
I thought the interview was easy because I learned from Glassdoor and prepared in advance. I was ready to answer just about any question asked. My advice is to be short and to the point, the more you just ramble on the more chance of saying something you shouldn't. Choose words/phrases like: 'upsell', 'cross-sell', how you met sales quota, persuaded, worked hard at, etc. Don't say anything you haven't thought out in advance. Don't tell big, unbelievable stories either because the recruiter is trained to see right through that. Be yourself, let your personality shine through, and try to stay as calm as possible and you'll be fine. Good luck!
Interview Questions
Negotiation Details
The position pays $11/hr in L.A. and O.C.-didn't see any room for negotiation.
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Feb 3, 2012
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3.0
Average Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Nov 2011 (took 2 days)
the correspondence with this company was very lackluster, almost as if they were apathetic in filling the position i applied for. while follow-up for my second interview was rapid, the first left me with an overall sense of confusion.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Feb 3, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Los Angeles, CA (took 4 weeks)
Phone interview group interview 1 on 1 interview
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Feb 2, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2010 in Seattle, WA (took 2 days)
Online application, phone interview, one on one meeting with branch manager.
Interview Questions
Negotiation Details
Hourly rate somewhat negotiable.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 30, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Fort Collins, CO (took 2 weeks)
First off, I would like to thank everyone for the posts that they uploaded. They were extremely helpful and made getting through the group interview fairly easy. For all of you preparing for your group interview, the questions asked are the SAME as the ones previously posted. My advice is to write down ALL of the questions (because you do not know which ones will be asked of you) and practice answering the questions. I noticed that during my interview a lot of people we not prepared or organized when the time came to answer the interview questions. I spent about 3 hours preparing the night before and had my husband do a Q&A session with me. The more prepared you are the better. Also, try and sit close to the hiring manager and give her/him full eye contact. When the interview questions are asked try to be in the top five. This shows that you are prepared and not relying on the answers of other applicants (plus you don't have to worry about repeating someone else).
The downfall to the position that I applied for was that there are four positions and they have had over 200 applicants plus they are considering hiring internally (those who want to transfer). Give it your best shot! I am hopeful that I will get a call back for a final interview...
Questions asked:
Introduction-Name, Why Wells Fargo?, Work Experience (related to job), Why Sales?
Interview Questions:
1) Tell me about a time you overcame an obstacle? What did you do? What was the outcome? Did you receive recognition?
2) Tell me about a time when you gave someone excellent customer service (sales related). What did you do, what was the outcome, did you receive recognition?
Interview Questions
Interview Question 1) Tell me about a time you overcame an obstacle? What did you do? What was the outcome? Did you receive recognition?
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 19, 2012 — 2 of 2 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Phoenix, AZ (took 2 weeks)
I applied on line at Wellsfargo.com, for the teller position. Immediately after applying I was asked to call a 1800 number to speak to a recruiter. I then did a quick phone interview (basic interview question) About 3 days later I was contacted by another recruiter to set up an appointment for a group interview. I went in today 01/19/2012. There were 12 people total sitting in a largo conference room (one which was the recruiter). 3 of the people ended up leaving after the recruiter stated training was mandatory. She had us fill out a quick form with our personal info, and hours available. We watched a short video about 5 minutes long, talking about Wells Fargo's mission and expectations. The interviewer then passed out some blank paper to each of us and had us write down what she wanted included in our introduction, Including
OUR NAME
CURRENT OR MOST RECENT POSITION
THE NAME OF THE COMPANY YOU WORK/WORKED FOR
WHY YOU LEFT OF PLAN ON LEAVING YOUR PAST/CURRENT JOB
WHY YOU WANT THE TELLER POSITION
WHY WELLS FARGO
AND WHAT YOU LIKE TO DO IN YOUR SPARE TIME
She then asked for volunteers to go ahead and introduce themselves. After the first person went, she went around the room following after the first person. She then had three in depth questions, all in which we had time to write down.
1st question was: Explain a situation when you made a sale.
What action did you take?
What was the outcome?
What did you learn from it?
2nd question: Explain a time you had to go above and beyond for a customer
What action did you take?
What was the outcome?
What did you learn from it?
3rd question: Explain a time you met a goal
What action did you take?
What was the outcome?
What did you learn from it?
And that was it. These are the exact question that were asked. So be prepared. After that she let everyone know we would either be contacted within 2 weeks for a third interview with a branch manager. If not they would send an email notifying you that they did not believe you were the right fit for the position. We were then dismissed. She then walked us out. The end.
I wish everyone luck at their interview. I hope my post will be helpful in some way. I tried including as much detail as possible. I know it can be nerve racking not knowing what to expect, especially when you hear "group interview"". I had been nervous for the last week, not knowing what to expect. But I assure you, if your interview goes anything like mine. You will be fine. I honestly think group interviews are a lot better, it gives you plenty of time to come up with your answer. Again Good luck to all.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 23, 2012 — 1 of 1 people found this helpful
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4.0
Difficult Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Dec 2011 in North Miami Beach, FL (took 2 weeks)
The first interview that I attended was a group interview where there was a room full of applicants and location managers all in the same room and the location managers had the applicants stand infront of the room introducing themselves to the crowd and saying why they were best suited for a career with the company. There was a weeding out process that took place where they told some people to go home because they didnt speak loud enough, didnt meet the qualifications, or the interviewers didnt like how they performed when they went up to speak. The next step was to explain one situation in which you went out of your way to help a customer in a previous job and one instance in which you met or exceeded a planned sales goal. That was the first interview.
The second wave of interviews was with the location managers for the locations that the HR manager had openings for in their systems. The HR manager explained that they hired by regions so you could get called to interview for a postion 1 block away from your house or 20 miles away from your house and still be expected to show up for the interview. I guess that I must have drawn the short straw because the first location that I got called to interview for was 15 miles from my house, I live in Hialeah and was called to interview for North Miami Beach. The first interview at a branch location went great, it was a group interview done by the location manager and the assistant manager. The interviewers really liked my interview and all the awards that I had won at my previous job, I had lots of fun talking to them until I screwed up and when they asked me if I had any questions I asked them if I would be working in that location or another location because the location that I had interviewed for was 15+ miles from where I live and I drive a big vehicle so it wouldnt be economical for me to drive so far to get to work and back home. The location manager told that comment to the HR manager who called me back really upset saying that he explained that it was where they had openings for and that they did not have any openings closer to my home, that I shouldnt have said anything about living really far because its something they would have to worry about now. I told the HR manager that I just told them that I would prefer to work closer to my home because I do drive a big vehicle and it wouldnt make sense for me to spend over $100 a week on gas driving to work for a part time job.The HR called me back a couple of days later to interview for an opening in Hialeah which was only 1 mile away from my house but when I got there the location manager didnt really do a serious interview for me, all she did was explain how the business works to me instead of asking me questions about myself like the location manager in North Miami Beach did, I think she already had someone in mind for the position but agreed to interview me because the hr manager had asked her to do it.
A couple of days later I get a call from the HR manager saying that they found someone else for the Hialeah location but that I could work in the location thats 15 miles from my house but I have to stay in that location for a minimum of 9 months before I can ask to relocate closer to my house. I initially agreed reluctantly because there really are very few jobs where I live but declined later on after thinking about how much money I would be spending on gas just to get to work.
Interview Questions
Reason for Declining
I really wanted to work for this company, the hours were great, holidays off, and a set schedule sounded great but they really did me dirty by giving me an interview for a location so far away from my house.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Presentation, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 27, 2012
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2012 (took 2 months)
First of all, VERY long process. From the time i submitted my application to when I received a job offer, just almost two months had gone by. I submitted my application to WF after taking the preliminary skills/intelligence test. If you pass that, you are sent an email with an 800 number to call. Be prepared, when you call this number it is actually a phone interview! So make sure you have a copy of your resume near by so you can refer to it. Basic questions about sales/difficult customers/customer service for the phone interview. After the phone interview, the interviewer told me that no group interview appointments were available at this time and that someone would call email me within the week to schedule the next interview. Almost a MONTH later, I finally get an email saying to schedule my group interview. Extremely long to wait back just to schedule a group interview. I called the 800 number to schedule my group interview for the following week. When I got to the group interview, you are asked to sit in the room where there is various papers about WF and the job for you to look at while you wait for everyone to arrive. Make sure you dress professional. The interview took almost 3 hours and there was 11 other people with me in the interview. The interviewer started off by introducing herself and her career path at WF. Next, we started off the interview by all introducing ourselves and explaining our current job and why you would like to work at WF. A lot of people made the mistake of completely rambling and telling the interviewer and everyone their life story. Lol, so please, remember to keep it informative yet concise. Everyone just raised their hands to be called on. Next question was telling your experience in sales. At each interview you will go through with WF, they will be using the STAR format, so have stories in mind for you to use.. example ("tell me about a time when you ____, what did you learn from it, how did you feel about yourself... blah blah blah") Then, the question of when you have gone above and beyond for a customer. Again, you need to tell everyone a story here and what you learned from it. But remember not to ramble and take twenty minutes to answer each question. Keep it five minutes, tops! After everyone had answered all the questions, interviewer said that we would hear back by tues. of next week (6 days later). I received a call the next day that I had made it through the next round of interviews. The recruiter said that there were two stores I could pick from to apply for, and I chose the one that offered me more hours and closer to my house. Oh also, in the group interview, the interviewer will ask you where you would most like to work at. So about three days later, I went to the store I was applying at for a 1:1 interview. However, my interview turned out to be a 2:1 interview, with the store manager and the lead teller. The interview lasted about 15-20 minutes. Asked STAR format questions again. It surprised me that the manager asked the SAME three questions that the group interview did. They'll ask you more questions regarding cash handling experience and more "what would you do if" questions. The manager said I would be a good fit for the team there and said he would be doing more interviews later in the week but should know his decision by that fri (about four days later). So here comes the part of this whole job hunt thing that made me frustrated. That next fri goes by and I didn't get a phone call that day. So, now it was just a matter of a waiting game. As the days went by, I just figured that I didn't get a job offer and they didn't even bother to call me back saying "thanks but no thanks." I got very frustrated because now I have invested a lot of time doing all these interviews and made it to the very last step of the job process, and didn't even get a call or anything. Three weeks later after my 1:1 interview, I get a very unexpected phone call from a WF recruiter saying that she talked to the manager at the store, and they would like to hire me. She then apologized that it took so long, and that the delayed call back was because they were busy. She then told me my salary and how many hours I would be guaranteed each week. Next step was to go get fingerprinted and complete a background check. Pass those, and the job is yours. So for me, like I described it was a very long process. I'm honestly just glad all the interview stuff is behind me, and I finally have the job. Good luck to everyone!
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 24, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Savannah, GA (took 2 weeks)
First you apply online, then I got an email two days later for a scheduled group interview. The group interview lasted for almost 2 hours and if you get past the group interview then you move onto the 1:1 interview
Interview Questions
Negotiation Details
None
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 22, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 2 weeks)
Apply online if meets criteria then they will be told to call for a phone interview. After the phone interview they will let you know if they want you to head to a group interview this can take a couple of days only because they need a couple of people to hold the interview. At the group interview they ask basic questions like work expierence and things you liked and disliked about prior jobs. You will be given different scenarios in the interview and will go around the circle with your answer. Be very freindly in the group interview they're looking for friendly people so be talkative. After the group interview you will be called and told how you did and then they will let you know if they're going to send you to the branch level. They'll only send you to a branch that is only a couple of miles away so that's nice. When you are called by the branch they'll ask if you would like to have an interview you head in and its like the group interview you're given different scenarios and you give an answer, they'll ask about sales expierence, customer service, cash handling expierence, and questions about the company. If you are liked they call you with a job offer and you will go to head office to fill out the paper work THERE IS TRAINING FOR TWO WEEKS YOU NEED TO BE ABLE TO ATTEND TO GET THE JOB SCHOOL ISNT AN EXCUSE
Interview Questions
Negotiation Details
you can but i didnt only because i didnt have much work expierence, but the worst thing they can say is no
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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