Wells Fargo Teller Interview Questions & Reviews
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Updated May 25, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 300 ratings 
“Easy” Interview
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Interview Experience [?] Based on 300 ratings
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| 41–50 of 300 Wells Fargo Interviews | Sort by |
Teller at Wells Fargo
Posted Feb 18, 2012 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Jan 2012 in Waynesboro, VA (took 2 days)
I received an email asking me to pick the best day for a group interview.When I arrived there,I was THE ONLY ONE dressed appropriate ! I had sales and customer service experience,worked with cash before,etc. The other girls applying for the same city didn't !
Anyways,all of us got an interview the nest day with the managers.It was a Saturday morning and it was very fast ! They made the same questions that were made the day before.It took them 15 minutes to interview me.
I knew the manager of the bank in the location I was applying for as well.I did not get the job ! I still don't understand why though.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Feb 20, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2012 in Phoenix, AZ (took 1 week)
I applied online and within a few days, received an e-mail directing me to complete an online screening. Basic questions were asked like 'have you ever been employed by wells fargo, are you willing to work up to 40 hour weeks?' After completing the screening, I was then directed to a site in which I was told to schedule my group interview.
I went to my group interview last thursday and they told us if they are interested, you will receive a call in 5-7 business days, and if they are not interested, you will get an email sooner. I received a call 2 hours later requesting a second interview.
Thanks to glassdoor.com, I was extremely prepared for the group interview. I was in a conference room with 11 other applicants and managers from different branches, all individually looking to fill their open positions. A recruiter went around the table and asked us three questions.
1. Introduce yourself by telling your name, current job position, how long you have been there, and what kind of experience you have. If you are not currently employed, what was your last job, and why did you leave?
2. Tell about a time you went above and beyond to satisfy a customer's needs?
3. Tell about a time you reached a sales goal?
Those are the exact questions. After going around the table, each manager had a chance to ask anyone questions, (no one had anything to say.) Overall, the interview took about 1 1/2 hours but was fairly successful. BRING A RESUME! I know they don't tell you to, but the recruiter looked clearly disappointed in the 5 people that didn't bring one.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Feb 13, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Roanoke, VA (took 2 months)
A friend who works for Wells Fargo told me to go to a group interview that was taking place the next week so I did. It went well, but group interviews are always hard because you are competing with the other candidates and depending on where you sit, you might sound like you are just repeating another person's answer. Make sure to smile the whole time and to ask questions at the end of the interviews, interviewers like to see that. I made it to the next step which was a 2:1 interview with the Store Manager and Service Manager. I felt like it went really good, but then I later found out that they weren't even hiring yet, Wells Fargo was just getting people in line for when people quit/get fired. So overall Neutral experience, because I felt like I would've been hired, but then I wasn't even offered the job.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Feb 12, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Savannah, GA (took 2 weeks)
I got in contact with their recruiter through a job fair; got called that very week for a panel interview. Then the following week I met with two store managers of the branch I would be working in and in about two days I was hired. The group interview was the easiest. They asked question mostly about your customer service experience and working in teams. The interview with the store manager consisted of more tactical questions such as have you ever had to meet sale goals and your technique for dealing with rude customers.
Interview Questions
Negotiation Details
non-negotiatable
Other Details
I got the interview through a College or University and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 27, 2012 — 5 of 5 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in West Covina, CA (took 2 weeks)
The group interview was held in a board room with about 20 applicants total. After a video was shown, then each of us stood & gave our name, told about our current/last job, and answered the following questions:
Why are you interested in the Teller position? Why are you interested in working for Wells Fargo? What is your career goal for 3 to 5 years from now? What cities do you prefer to work in? What number of hours do you want to work? The recruiter was very nice and made us feel comfortable. I think the best way to answer these questions are with knowledge learned after reading their website about their Vision and Values and what they expect from their Tellers. It is also important to speak up, make eye contact & smile. Talk to the group as though you were talking to a room full of friends, choose the right words and give thought to what you are going to say, don't ramble on.
Then we were given 3 questions to answer, and we were to volunteer to answer them, but we all had to answer. So the recruiter wants to hear a situation, the task to be performed, the actions you took, and the result. Be specific and speak as well as you can. Speak with confidence. Everyone else is nervous too.
1. Describe a time when you went above and beyond in providing service to a customer.
2. Tell about a sales accomplishment you have done--describe it and tell what obstacle or challenge you faced & overcame in accomplishing it.
3. Describe a goal that you personally (not work-related or that a manager set for you) set for yourself and the 2 or 3 things you did to achieve that goal.
I thought the interview was easy because I learned from Glassdoor and prepared in advance. I was ready to answer just about any question asked. My advice is to be short and to the point, the more you just ramble on the more chance of saying something you shouldn't. Choose words/phrases like: 'upsell', 'cross-sell', how you met sales quota, persuaded, worked hard at, etc. Don't say anything you haven't thought out in advance. Don't tell big, unbelievable stories either because the recruiter is trained to see right through that. Be yourself, let your personality shine through, and try to stay as calm as possible and you'll be fine. Good luck!
Interview Questions
Negotiation Details
The position pays $11/hr in L.A. and O.C.-didn't see any room for negotiation.
Other Details
The interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Teller at Wells Fargo
Posted Jan 27, 2012 — 3 of 3 people found this helpful
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4.0
Difficult Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2012 (took 2 months)
First of all, VERY long process. From the time i submitted my application to when I received a job offer, just almost two months had gone by. I submitted my application to WF after taking the preliminary skills/intelligence test. If you pass that, you are sent an email with an 800 number to call. Be prepared, when you call this number it is actually a phone interview! So make sure you have a copy of your resume near by so you can refer to it. Basic questions about sales/difficult customers/customer service for the phone interview. After the phone interview, the interviewer told me that no group interview appointments were available at this time and that someone would call email me within the week to schedule the next interview. Almost a MONTH later, I finally get an email saying to schedule my group interview. Extremely long to wait back just to schedule a group interview. I called the 800 number to schedule my group interview for the following week. When I got to the group interview, you are asked to sit in the room where there is various papers about WF and the job for you to look at while you wait for everyone to arrive. Make sure you dress professional. The interview took almost 3 hours and there was 11 other people with me in the interview. The interviewer started off by introducing herself and her career path at WF. Next, we started off the interview by all introducing ourselves and explaining our current job and why you would like to work at WF. A lot of people made the mistake of completely rambling and telling the interviewer and everyone their life story. Lol, so please, remember to keep it informative yet concise. Everyone just raised their hands to be called on. Next question was telling your experience in sales. At each interview you will go through with WF, they will be using the STAR format, so have stories in mind for you to use.. example ("tell me about a time when you ____, what did you learn from it, how did you feel about yourself... blah blah blah") Then, the question of when you have gone above and beyond for a customer. Again, you need to tell everyone a story here and what you learned from it. But remember not to ramble and take twenty minutes to answer each question. Keep it five minutes, tops! After everyone had answered all the questions, interviewer said that we would hear back by tues. of next week (6 days later). I received a call the next day that I had made it through the next round of interviews. The recruiter said that there were two stores I could pick from to apply for, and I chose the one that offered me more hours and closer to my house. Oh also, in the group interview, the interviewer will ask you where you would most like to work at. So about three days later, I went to the store I was applying at for a 1:1 interview. However, my interview turned out to be a 2:1 interview, with the store manager and the lead teller. The interview lasted about 15-20 minutes. Asked STAR format questions again. It surprised me that the manager asked the SAME three questions that the group interview did. They'll ask you more questions regarding cash handling experience and more "what would you do if" questions. The manager said I would be a good fit for the team there and said he would be doing more interviews later in the week but should know his decision by that fri (about four days later). So here comes the part of this whole job hunt thing that made me frustrated. That next fri goes by and I didn't get a phone call that day. So, now it was just a matter of a waiting game. As the days went by, I just figured that I didn't get a job offer and they didn't even bother to call me back saying "thanks but no thanks." I got very frustrated because now I have invested a lot of time doing all these interviews and made it to the very last step of the job process, and didn't even get a call or anything. Three weeks later after my 1:1 interview, I get a very unexpected phone call from a WF recruiter saying that she talked to the manager at the store, and they would like to hire me. She then apologized that it took so long, and that the delayed call back was because they were busy. She then told me my salary and how many hours I would be guaranteed each week. Next step was to go get fingerprinted and complete a background check. Pass those, and the job is yours. So for me, like I described it was a very long process. I'm honestly just glad all the interview stuff is behind me, and I finally have the job. Good luck to everyone!
Interview Questions
Other Details
The interview consisted of a Background Check, a Personality Test, a Skills Test, an IQ/Intelligence Test, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 19, 2012 — 5 of 5 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Phoenix, AZ (took 2 weeks)
I applied on line at Wellsfargo.com, for the teller position. Immediately after applying I was asked to call a 1800 number to speak to a recruiter. I then did a quick phone interview (basic interview question) About 3 days later I was contacted by another recruiter to set up an appointment for a group interview. I went in today 01/19/2012. There were 12 people total sitting in a largo conference room (one which was the recruiter). 3 of the people ended up leaving after the recruiter stated training was mandatory. She had us fill out a quick form with our personal info, and hours available. We watched a short video about 5 minutes long, talking about Wells Fargo's mission and expectations. The interviewer then passed out some blank paper to each of us and had us write down what she wanted included in our introduction, Including
OUR NAME
CURRENT OR MOST RECENT POSITION
THE NAME OF THE COMPANY YOU WORK/WORKED FOR
WHY YOU LEFT OF PLAN ON LEAVING YOUR PAST/CURRENT JOB
WHY YOU WANT THE TELLER POSITION
WHY WELLS FARGO
AND WHAT YOU LIKE TO DO IN YOUR SPARE TIME
She then asked for volunteers to go ahead and introduce themselves. After the first person went, she went around the room following after the first person. She then had three in depth questions, all in which we had time to write down.
1st question was: Explain a situation when you made a sale.
What action did you take?
What was the outcome?
What did you learn from it?
2nd question: Explain a time you had to go above and beyond for a customer
What action did you take?
What was the outcome?
What did you learn from it?
3rd question: Explain a time you met a goal
What action did you take?
What was the outcome?
What did you learn from it?
And that was it. These are the exact question that were asked. So be prepared. After that she let everyone know we would either be contacted within 2 weeks for a third interview with a branch manager. If not they would send an email notifying you that they did not believe you were the right fit for the position. We were then dismissed. She then walked us out. The end.
I wish everyone luck at their interview. I hope my post will be helpful in some way. I tried including as much detail as possible. I know it can be nerve racking not knowing what to expect, especially when you hear "group interview"". I had been nervous for the last week, not knowing what to expect. But I assure you, if your interview goes anything like mine. You will be fine. I honestly think group interviews are a lot better, it gives you plenty of time to come up with your answer. Again Good luck to all.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Feb 3, 2012
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3.0
Average Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Nov 2011 (took 2 days)
the correspondence with this company was very lackluster, almost as if they were apathetic in filling the position i applied for. while follow-up for my second interview was rapid, the first left me with an overall sense of confusion.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Feb 3, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in Los Angeles, CA (took 4 weeks)
Phone interview group interview 1 on 1 interview
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at Wells Fargo
Posted Jan 30, 2012 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in Fort Collins, CO (took 2 weeks)
First off, I would like to thank everyone for the posts that they uploaded. They were extremely helpful and made getting through the group interview fairly easy. For all of you preparing for your group interview, the questions asked are the SAME as the ones previously posted. My advice is to write down ALL of the questions (because you do not know which ones will be asked of you) and practice answering the questions. I noticed that during my interview a lot of people we not prepared or organized when the time came to answer the interview questions. I spent about 3 hours preparing the night before and had my husband do a Q&A session with me. The more prepared you are the better. Also, try and sit close to the hiring manager and give her/him full eye contact. When the interview questions are asked try to be in the top five. This shows that you are prepared and not relying on the answers of other applicants (plus you don't have to worry about repeating someone else).
The downfall to the position that I applied for was that there are four positions and they have had over 200 applicants plus they are considering hiring internally (those who want to transfer). Give it your best shot! I am hopeful that I will get a call back for a final interview...
Questions asked:
Introduction-Name, Why Wells Fargo?, Work Experience (related to job), Why Sales?
Interview Questions:
1) Tell me about a time you overcame an obstacle? What did you do? What was the outcome? Did you receive recognition?
2) Tell me about a time when you gave someone excellent customer service (sales related). What did you do, what was the outcome, did you receive recognition?
Interview Questions
Interview Question 1) Tell me about a time you overcame an obstacle? What did you do? What was the outcome? Did you receive recognition?
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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