West Corporation Customer Service Representative Interview Questions

Updated Jun 12, 2015
33 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Interview Candidate
Accepted Offer

Application

I applied in-person. The process took 2 days. I interviewed at West Corporation.

Interview

Customer-oriented, successful at troubleshooting and handling customer support issues in a timely manner. Energetic with strong time management skills who thrives in a fast-paced environment. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problems

Interview Questions

Other Interview Reviews for West Corporation

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at West Corporation.

    Interview

    Great interview process very organized and very excited about the job. Got a quick response and they work fast to get you started. Great hours and even some discounts at other places. Seems like there is a chance to move up if you work hard! Overall great so far

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at West Corporation.

    Interview

    pretty much very simple, its better to apply at the hr office, that way ur packet will be reviewed and you will be interviewed. The interview is intense but they don't leave u wondering if u passed or failed, u will get to know right away if ur moving forward to meet with the supervisors u will be working with who will determine if u are a good fit for the project

    Interview Questions

    • its not anything extra ordinary, may be you may be asked to describe a time you worked with someone you didnt get along with, what you did.   Answer Question

    Negotiation

    no negotiation, they already have their schedule, u chose the one u want

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Pensacola, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at West Corporation (Pensacola, FL) in May 2014.

    Interview

    My personal opinion of the interviewing process is that they don't even bother to read your application or resume. If you apply online you still have to go in and tell them every place you've world and how long, answer questions about taking drug tests and background checks, as well as if you can work in the country..stuff that they could have gathered had they even bothered to read the application. The girl doing the interview was reading off of a sheet and talking a mile a minute and when I asked her a question she was so thrown off by not sticking to her script that she couldn't even answer my question without confusing me even more. I thought the interview process was a joke. I found out after I came in for an interview that I wasn't eligible which they would've gotten from even attempting to read my application or resume.

    Interview Questions

    • They didn't ask anything other than basic application questions.   Answer Question
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in El Paso, TX
    Accepted Offer
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at West Corporation (El Paso, TX).

    Interview

    Applied in person at the job site. Was given a test on the computer that tested reading and comprehension skills, math aptitude, reasoning ability, and typing skill. The test took about 30 to 40 minutes. Then I was given a short interview. I was told to take a drug test within the next 24 hours. I started training in the next available training class.

    Interview Questions

    • There were not any difficult questions. It was fairly straight forward. Most questions dealt with how you relate to people.   Answer Question

    Negotiation

    no negotiation

  6.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer

    Application

    I applied online. The process took 1 day. I interviewed at West Corporation.

    Interview

    I had a phone interview and was told that because I was fired that the couldn't hire me...are you serious! People are fired everyday and get hired but because I wanted to be honest I couldn't get hired! Next time I will just lie about it!

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in San Antonio, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at West Corporation (San Antonio, TX) in February 2013.

    Interview

    Walked in application was pulled up got interviewed by a lady with a bad a bad attitude,was offered the job.I was then sent for a drug test and begin training three weeks later.

    Interview Questions

    • What has been the most difficult situation you have overcome in a past job?   1 Answer

    Negotiation

    I was just told what the pay was and that if I was willing to take the drug test.

  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Reno, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at West Corporation (Reno, NV) in January 2013.

    Interview

    2 meetings. 1st=Basic questions about past customer service experience and examples of situations and how you handled them with customers.

    Interview Questions

    • None really, they're so eager for 'fresh hot bodies' to revolve in and out of their center to meet productivity stats it was obvious to me that they would take anybody! The interview was simply a 'formality.   Answer Question

    Negotiation

    None. This is a call center with over 1400 calls in que at any time of the day with 'built in' frustration points that result in clearly statistical rates of staff turnover to meet quota. The operations of their order entry system known as System X and the fact that the reality of the nature of call flow does not become apparent until the time when in training you sit with a rep on the sales floor. The only things disclosed in the interviews are the flat, non negotiable salary and that you have no choice of which 8 hour shift you will be assigned-the 'red eye' 5AM to 1:30 or the 2PM to 10PM. They'd have less turnover if they had more part time shifts in my opinion... PS:They do require a urine sample to get the job...

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Omaha, NE
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at West Corporation (Omaha, NE).

    Interview

    there were two interviews. I was told to come dressed in business casual clothing, and I was surprised that I did not need to wear a suit. The interview was rather quick and there was only one interview.

    Interview Questions

    • The questions were not diffucult. There was one question about how I have dealt with irate customers. I was asked to give an example of the situation, how I handled the customer and the outcome.   Answer Question

    Negotiation

    I was not able to negotiate. Their salary was pretty much set in stone so there was no room for negotiation.

  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at West Corporation in January 2013.

    Interview

    Very short easy interview any one can get in but when I left they were changing everything think they said you have to do a voice test and meet some sort of typing requirements.

    Interview Questions

    Negotiation

    No negotiation available

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