West Corporation Interview Questions & Reviews

Interview Details – Two part interview process. One with the HR and department hiring manager. The HR interview mostly about background, behavioral, sales tactics. The department interview more in depth questions, know how to use a iPhone and privacy questions and listening a tech support call.

Negotiation Details – None what so ever!!!!

Interview Details – I had problems with the computer right off the bat. The mouse was so touchy that I hadn't answered a number of questions that should have been. The Employment Relations person took pity on me (I guess) and got me righted. That led to my being able to finish out the application and then take the typing test. I netted a 26.5% on that and it should have been a 34 wpm or so. I figure that it wasn't all that important. Yet. Then I was called back for the actual interview. I had to sell my iPhone to the HR person, then show her on a Motorola Android how to unlock, text and find e-mail. An iPhone user knowing that phone? Impossible! Surprisingly, she also let it pass, as I did finally get the phone to do it. Oh yes, the computer screen test (being a MAC user) was a challenge, but we also got through this thanks to schooling.

Negotiation Details – Not a whole lot, except about maybe switching start days; I find out a week later that I will be switching and getting home by 11 P.M. No more social life or Symphony dates! WAH!!! Not cool for downtown Spokane, WA either!

Interview Details – 2 meetings. 1st=Basic questions about past customer service experience and examples of situations and how you handled them with customers.

Negotiation Details – None. This is a call center with over 1400 calls in que at any time of the day with 'built in' frustration points that result in clearly statistical rates of staff turnover to meet quota. The operations of their order entry system known as System X and the fact that the reality of the nature of call flow does not become apparent until the time when in training you sit with a rep on the sales floor.

The only things disclosed in the interviews are the flat, non negotiable salary and that you have no choice of which 8 hour shift you will be assigned-the 'red eye' 5AM to 1:30 or the 2PM to 10PM. They'd have less turnover if they had more part time shifts in my opinion...

PS:They do require a urine sample to get the job...

Interview Details – They prefer to meet you on-site. First to fill out information on computer. Second step is to have a quick interview. Third is a phone call at home. Fourth is long interview on-site. Then they set you up for a training date.

Negotiation Details – None.

Interview Details – I initially met the hiring recruiter at a job fair and handed off my resume. She contacted me withing two days for a phone interview, I then went in for my first in person interview with HR. My interview went really well and I was called back for a second interview with a team manager. I was offered this position pending a signed contract from the new client. This went back and forth so HR called me back and set up a third interview with a different team manager. This interview went very well and was very pleasant. There was not a person I intereacted with at any point that was not very positive, happy and excited. I was offered and accepted this position and started working. I would say by the time I started my first day from my initial phone interview it was a good month to month and a half process.

Negotiation Details – I aimed high and they met me at the lower half of half way. With this company it doesn't seem like there is much room for negotiation, you either take what you're offered or they move on. I would suggest aiming high though so you don't get low balled.

Interview Details – Put in an application, was called within the next couple of weeks, had an "interview" with a recruiter first. The recruiter asked me some questions and gave me a run down of the position and set up an interview with 2 supervisors for the next day. I had the interview with the 2 supervisors and it was only 20 minutes long. So I wasn't sure about how it went. I was then contacted a little over a week later for another interview but this time with a Manager. I still haven't heard anything but the last interview was yesterday. To date it has taken about a month to a month and a half since i put my application in.

Interview Details – I applied online, even when I knew job fair was going on that day. Told to just call and ask for an interview appointment and they gave me a time someone would call me. They were busy and did NOT call, so I had to call again and finally got interviewed by phone. Then next day was inperson interview. Filled out an easy math test and had one-on-one interview with test of computer skills and they are sizing you up for one of several departments. The more dynamic phone skills you have will get you a higher paying job in another dept than the entry level jobs.

Negotiation Details – After the interview, if they say you're hired, they make you pick your hours immediately, although its hard to change your schedule later, so be prepared what hours you can work

Interview Details – there were two interviews. I was told to come dressed in business casual clothing, and I was surprised that I did not need to wear a suit. The interview was rather quick and there was only one interview.

Negotiation Details – I was not able to negotiate. Their salary was pretty much set in stone so there was no room for negotiation.

Interview Details – Interview with team managers. Easy technical questions asking to make a programming loop and join two tables via SQL.

Negotiation Details – What were you able to negotiate? What advice would you give others considering an offer?