West Corporation
2.5 of 5 274 reviews
www.west.com Omaha, NE 5000+ Employees

West Corporation Interview Questions & Reviews

Updated Apr 11, 2014
All Interviews Received Offers

Getting the Interview 

48%
39%
5%

Interview Experience 

55%
30%
13%

Interview Difficulty 

75 candidate interviews
Relevance Date Difficulty
in

Accepted Offer

Negative Experience

Average Interview

Customer Service Sales Support Interview

Anonymous Employee
Tulsa, OK

I applied online and the process took 2 days - interviewed at West Corporation in November 2013.

Interview Details – The company representative asked about ten questions, mostly surrounding a willingness to assist customers and peers. Later, I learned that this is more of an Account Management position, than a customer service position.

Interview Question – In the face of knowing now that this is an account management position, the question about having to describe a technical issue to a customer, seems archaic.   Answer Question

Negotiation Details – When I tried to negotiate, I was told that they don't negotiate.

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Accepted Offer

Neutral Experience

Very Easy Interview

Technical Support Representative Interview

Anonymous Employee

I applied online and the process took a day - interviewed at West Corporation in October 2013.

Interview Details – applied online and they called me the same day. set up 1 interview and was hired on the spot

Interview Question – nothing difficult about this interview   Answer Question

Negotiation Details – no negotiation...you get 10.00/hr period

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Declined Offer

Negative Experience

Very Easy Interview

CSS ATT Interview

Anonymous Interview Candidate
Spokane, WA

I applied in-person - interviewed at West Corporation in March 2013.

Interview Details – I went in, fully dressed up and ready to try and hire for a position. The lady who interviewed me went through the usual questions, and as she went along I really got the idea that she was looking for some warm body to just fill the position they had open.

Interview Question – Being handed an unbranded cell phone and told to work it   View Answer

Reason for Declining – They kept changing my start date from week to week and I really needed a firm date so I could get everything around me in order. As a result I lost the ability to draw Unemployment and the result of this has been a long slide into a financial morass.

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Accepted Offer

Positive Experience

Very Easy Interview

Business Analyst Interview

Business Analyst
Middleton, WI

I applied online and the process took a day - interviewed at West Corporation in April 2012.

Interview Details – Easy

Interview Question – Some woman wore sweat pants to the interview and got the same job as me.   Answer Question

Negotiation Details – No negotiation.

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Accepted Offer

Neutral Experience

Average Interview

Account Manager Interview

Account Manager

I applied online and interviewed at West Corporation.

Interview Details – Was relatively simple and painless process

Interview Question – I don't really remember, maybe giving some specific scenerio examples   Answer Question

Negotiation Details – normal

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Accepted Offer

Positive Experience

Average Interview

AT&T Technical Care Representative Interview

Anonymous Employee
Spokane, WA

I applied online and the process took 3 days - interviewed at West Corporation in January 2014.

Interview Details – You must first fill out the application online. Then you will receive a call telling you to go into West and ask the front desk what you should do next. You then must listen to a 20 minute call, take a couple of tests, and set up a time for your first interview. You're given a sheet of paper to bring to your required Urine Analysis (UA), as they have a zero tolerance on drug use, including marijuana, even though yes, it is legal now here in WA.

Interview Question – I did not expect my interviewer to ask me to pull out my smart phone and do my best to sell it to her. That was a bit odd. I also assume that if you do not pull a smart phone out of your pocket, you most likely will not be offered the position, although I do not know that for sure.   View Answer

Negotiation Details – There was really no negotiation phase. You are given your schedule even before your 7 week training starts, which is really sucky. They don't even offer most people two days in a row off!

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No Offer

Neutral Experience

Average Interview

Training Manager Interview

Anonymous Interview Candidate
Reno, NV

I applied through other source and the process took 2+ weeks - interviewed at West Corporation in December 2013.

Interview Details – Began with a phone interview asking basic questions about my previous experience. Offered an in person interview while on the phone. When I got to the interview, I was walked into the HR rep's cubicle. She asked if I had any questions, I thought I would be interviewed by a member of management, and didn't realize that the HR rep was conducting the actual interview. She pulled out a piece of paper with 15-20 questions on it, asked me the questions, and then wrote down my responses. After answering the questions on the form, I was asked a second time if I had any questions. I asked 3 questions, the rep answered them and I left.

Interview Question – Give me an example of a time when you have had to make a judgement call.   Answer Question

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Accepted Offer

Neutral Experience

Customer Account Executive Interview

Customer Account Executive

I applied online and the process took 2 weeks - interviewed at West Corporation.

Interview Details – Applied. Went in and took skills test. easy. Went for drug test few days later. Started 2 weeks later

Interview Question – Easy   Answer Question

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Accepted Offer

Neutral Experience

Call Center Representative Interview

Anonymous Employee

I applied in-person and the process took 2 months - interviewed at West Corporation.

Interview Details – It was pretty easy and the Hr people were friendly.

Interview Question – This is a role call scenerio with selling.   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Telephone Sales Associate Interview

Telephone Sales Associate

I applied online and the process took 1 week - interviewed at West Corporation.

Interview Details – There was only one interview and it was a voice recorded interview

Interview Question – What is exceptional customer service?   View Answer

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