West Corporation Interview Questions

Updated Sep 10, 2014
Updated Sep 10, 2014
86 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Employee Relations Training Coordinator Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at West Corporation.

    Interview Details

    I completed two interviews. The first was with the Human Resources Director. I was then called back to interview with the Employee Relations Director for a second interview. Each took around 30 minutes or so. After the first interview I was asked to complete a written essay style portion of three questions. Both interviews were conducted professionally and covered a range of standard questions.

    Interview Questions
    • The most unexpected questions was when I was asked to complete a written essay-style portion of the interview. This consisted of 3 essay type questions to which you were to hand-write responses. These addressed situations that you may encounter while performing the Employee Relations job.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  2.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    1:application and interview with HR and voice test analysis to check if you have that on the air type of voice
    2: Call back and questionnaire
    3: Pee in a cup
    4: Sit down interview in the work place by a team lead or middle manager.

    Interview Questions
    Negotiation Details
    Shcedual can be negotiated but pay can not.
    Accepted Offer
  3.  

    Case Team Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 days - interviewed at West Corporation.

    Interview Details

    3 interviews, the hr rep was very fast and friendly, she was able to move forward with the process fast, also she made sure i was able to make training on time based on my school schedule

    Interview Questions
    No Offer
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    Customer Care Associate Interview

    Anonymous Interview Candidate  in  Huntsville, AL
    Anonymous Interview Candidate in Huntsville, AL
    Application Details

    I applied through an employee referral. The process took a day - interviewed at West Corporation in June 2014.

    Interview Details

    Well I did everything in one day, the phone interview was easy but intense because they start to ask off the wall questions.the face to face interview was a little bit better , but they ask you a lot of questions.

    Interview Questions
    • What's your pro and cons of past sales experience , example of your customer surface skills, you personal customer experience s   Answer Question
    Reasons for Declining

    They weren't going to be flexible with my school.

    Declined Offer
    Positive Experience
    Difficult Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Pensacola, FL
    Anonymous Interview Candidate in Pensacola, FL
    Application Details

    I applied online. The process took a day - interviewed at West Corporation in May 2014.

    Interview Details

    My personal opinion of the interviewing process is that they don't even bother to read your application or resume. If you apply online you still have to go in and tell them every place you've world and how long, answer questions about taking drug tests and background checks, as well as if you can work in the country..stuff that they could have gathered had they even bothered to read the application. The girl doing the interview was reading off of a sheet and talking a mile a minute and when I asked her a question she was so thrown off by not sticking to her script that she couldn't even answer my question without confusing me even more.
    I thought the interview process was a joke. I found out after I came in for an interview that I wasn't eligible which they would've gotten from even attempting to read my application or resume.

    Interview Questions
    • They didn't ask anything other than basic application questions.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a day - interviewed at West Corporation.

    Interview Details

    pretty much very simple, its better to apply at the hr office, that way ur packet will be reviewed and you will be interviewed. The interview is intense but they don't leave u wondering if u passed or failed, u will get to know right away if ur moving forward to meet with the supervisors u will be working with who will determine if u are a good fit for the project

    Interview Questions
    • its not anything extra ordinary, may be you may be asked to describe a time you worked with someone you didnt get along with, what you did.   Answer Question
    Negotiation Details
    no negotiation, they already have their schedule, u chose the one u want
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 4 days - interviewed at West Corporation in January 2013.

    Interview Details

    Standard Interview, no major road blocks, questions are pretty straightforward. definitely dress up for job. answer question clearly and concisely. Show manners and discipline. this job is what you will make it. but the interview process wasn't the bad part

    Negotiation Details
    No
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Subject Matter Expert Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 days - interviewed at West Corporation in February 2010.

    Interview Details

    Application and interview can be done on the spot. West is almost always hiring (literally). Application can take 30 minutes to an hour and there are computers available at the hiring office or at west.com/careers. After application, you take a test on reading, writing, arithmetic (20 minutes). After reviewing test scores the interviewer will see you either immediately or within the hour (depending on how busy). They will ask your schedule and based on that offer you a position with one of the client companies.

    Once you have agreed on the client company, you may have to take an additional test that is specific to that company which is usually small taking about 10 minutes.

    If you don't pass that test, you will be offered another client company, etc.

    If you pass you go to second interview.

    Usually work begins the following Monday but can be as long as a few weeks before a training class is open.

    If you agree to a temporary position, you will work the agreed time for that position and West will always do a good job of putting you into something permanent when it comes around.

    Interview Questions
    • They ask a lot of questions that are specific to explaning a similar situation or interaction with a customer where you went out of your way or helped them in some way. A lot of customer service questions (obviously.) The hardest one is about if you ever had a confrontation at work and how did you handle it or if you have ever disagreed with a customer, etc.   Answer Question
    Negotiation Details
    Negotiation of salary was not possible because the client had a base starting pay that was not negotiable.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Senior Sales Manager Interview

    Anonymous Interview Candidate  in  Appleton, WI
    Anonymous Interview Candidate in Appleton, WI
    Application Details

    I applied in-person. The process took 2 weeks - interviewed at West Corporation in March 2014.

    Interview Details

    Interview process was good. Screening with HR was short and efficient. Interview with the hiring manager was about 1 hour and all behavioral questions.

    Interview Questions
    • Can you think of a time when you failed significantly on something at your job and what did you do and what did you learn?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  11.  

    DirecTV (Showtime) Interview

    Anonymous Interview Candidate  in  San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took a day - interviewed at West Corporation in April 2014.

    Interview Details

    Applied online. Called in the next morning. 127 question assessment test. Interview w/ HR person. Offered 2 different positions. 2nd interview w/ supervisor.

    Interview Questions
    • During the 127 question assessment there are a few math based word problems, or require referencing a chart in order to solve the problem.   View Answer
    • Describe the most competitive person you know and why?   View Answer
    Negotiation Details
    I did not make an attempt, but inquired about other positions that paid more. Positions w/ other clientele were available but required drug screening, additional interviews & more extensive background checks, training, licensing or no open positions were available at the moment. I was just looking to get my foot in the door and did not want to bite off more than I could chew at this phase of my life. The HR person and supervisor suggested I move up within the company after 6 months
    Accepted Offer
    Positive Experience
    Average Interview

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