West Corporation Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Customer Service Representative (27)
- Customer Care Associate (6)
- Technical Support Representative (5)
- Sales Agent (3)
- Customer Account Executive (2)
- Account Manager (2)
- Subject Matter Expert (2)
- Telephone Sales Associate (2)
- Graveyard Customer Service Representative (1)
- Work At Home Agent/Sales (1)
- Second Tier AT&T Program (1)
- SiriusXM Saves Agent (1)
- CSS ATT (1)
- AT&T Technical Care Representative (1)
- DirecTV (Showtime) (1)
- Case Team (1)
- Customer Service Sales Support (1)
- Business Analyst (1)
- Enterprise Systems Engineer (1)
- Inbound Call Center Sales Representative (1)
- Production Customer Service Representative (1)
- Employee Relations Training Coordinator (1)
- AT&T Customer Service Production (1)
- Inside Sales (1)
- Senior Sales Manager (1)
- Programmer Analyst (1)
- Director (1)
- Coordinator (1)
- Hrms (1)
- Information Technology (1)
Customer Service Agent Interview (Neutral Experience)
Interviewed at West Corporation
Interview Details – 1:application and interview with HR and voice test analysis to check if you have that on the air type of voice
2: Call back and questionnaire
3: Pee in a cup
4: Sit down interview in the work place by a team lead or middle manager.
Interview Question – Standard stuff View Answer
Negotiation Details – Shcedual can be negotiated but pay can not.
Case Team Interview (Neutral Experience)
I applied in-person and the process took 2 days - interviewed at West Corporation.
Interview Details – 3 interviews, the hr rep was very fast and friendly, she was able to move forward with the process fast, also she made sure i was able to make training on time based on my school schedule
Interview Question – sale a car to hr Answer Question
Customer Care Associate Interview (Positive Experience; Difficult Interview)
I applied through an employee referral and the process took a day - interviewed at West Corporation in June 2014.
Interview Details – Well I did everything in one day, the phone interview was easy but intense because they start to ask off the wall questions.the face to face interview was a little bit better , but they ask you a lot of questions.
Interview Question – What's your pro and cons of past sales experience , example of your customer surface skills, you personal customer experience s Answer Question
Reason for Declining – They weren't going to be flexible with my school.
Very Easy Interview
Customer Service Representative Interview (Negative Experience; Very Easy Interview)
I applied online and the process took a day - interviewed at West Corporation in May 2014.
Interview Details – My personal opinion of the interviewing process is that they don't even bother to read your application or resume. If you apply online you still have to go in and tell them every place you've world and how long, answer questions about taking drug tests and background checks, as well as if you can work in the country..stuff that they could have gathered had they even bothered to read the application. The girl doing the interview was reading off of a sheet and talking a mile a minute and when I asked her a question she was so thrown off by not sticking to her script that she couldn't even answer my question without confusing me even more.
I thought the interview process was a joke. I found out after I came in for an interview that I wasn't eligible which they would've gotten from even attempting to read my application or resume.
Interview Question – They didn't ask anything other than basic application questions. Answer Question
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied in-person and the process took a day - interviewed at West Corporation.
Interview Details – pretty much very simple, its better to apply at the hr office, that way ur packet will be reviewed and you will be interviewed. The interview is intense but they don't leave u wondering if u passed or failed, u will get to know right away if ur moving forward to meet with the supervisors u will be working with who will determine if u are a good fit for the project
Interview Question – its not anything extra ordinary, may be you may be asked to describe a time you worked with someone you didnt get along with, what you did. Answer Question
Negotiation Details – no negotiation, they already have their schedule, u chose the one u want
Customer Service Representative Interview (Positive Experience; Easy Interview)
I applied online and the process took 4 days - interviewed at West Corporation in January 2013.
Interview Details – Standard Interview, no major road blocks, questions are pretty straightforward. definitely dress up for job. answer question clearly and concisely. Show manners and discipline. this job is what you will make it. but the interview process wasn't the bad part
Negotiation Details – No
Very Easy Interview
Subject Matter Expert Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 2 days - interviewed at West Corporation in February 2010.
Interview Details – Application and interview can be done on the spot. West is almost always hiring (literally). Application can take 30 minutes to an hour and there are computers available at the hiring office or at west.com/careers. After application, you take a test on reading, writing, arithmetic (20 minutes). After reviewing test scores the interviewer will see you either immediately or within the hour (depending on how busy). They will ask your schedule and based on that offer you a position with one of the client companies.
Once you have agreed on the client company, you may have to take an additional test that is specific to that company which is usually small taking about 10 minutes.
If you don't pass that test, you will be offered another client company, etc.
If you pass you go to second interview.
Usually work begins the following Monday but can be as long as a few weeks before a training class is open.
If you agree to a temporary position, you will work the agreed time for that position and West will always do a good job of putting you into something permanent when it comes around.
Interview Question – They ask a lot of questions that are specific to explaning a similar situation or interaction with a customer where you went out of your way or helped them in some way. A lot of customer service questions (obviously.) The hardest one is about if you ever had a confrontation at work and how did you handle it or if you have ever disagreed with a customer, etc. Answer Question
Negotiation Details – Negotiation of salary was not possible because the client had a base starting pay that was not negotiable.
Senior Sales Manager Interview (Neutral Experience; Average Interview)
I applied in-person and the process took 2 weeks - interviewed at West Corporation in March 2014.
Interview Details – Interview process was good. Screening with HR was short and efficient. Interview with the hiring manager was about 1 hour and all behavioral questions.
Interview Question – Can you think of a time when you failed significantly on something at your job and what did you do and what did you learn? Answer Question
DirecTV (Showtime) Interview (Positive Experience; Average Interview)
I applied online and the process took a day - interviewed at West Corporation in April 2014.
Interview Details – Applied online. Called in the next morning. 127 question assessment test. Interview w/ HR person. Offered 2 different positions. 2nd interview w/ supervisor.
- During the 127 question assessment there are a few math based word problems, or require referencing a chart in order to solve the problem. View Answer
- Describe the most competitive person you know and why? View Answer
Negotiation Details – I did not make an attempt, but inquired about other positions that paid more. Positions w/ other clientele were available but required drug screening, additional interviews & more extensive background checks, training, licensing or no open positions were available at the moment. I was just looking to get my foot in the door and did not want to bite off more than I could chew at this phase of my life. The HR person and supervisor suggested I move up within the company after 6 months
Customer Service Sales Support Interview (Negative Experience; Average Interview)
I applied online and the process took 2 days - interviewed at West Corporation in November 2013.
Interview Details – The company representative asked about ten questions, mostly surrounding a willingness to assist customers and peers. Later, I learned that this is more of an Account Management position, than a customer service position.
Interview Question – In the face of knowing now that this is an account management position, the question about having to describe a technical issue to a customer, seems archaic. Answer Question
Negotiation Details – When I tried to negotiate, I was told that they don't negotiate.
Interviews for Top Jobs at West Corporation