West Corporation

www.west.com

West Corporation Interview Questions

Updated Jan 19, 2015
Updated Jan 19, 2015
101 Interview Reviews

Interview Experience

Interview Experience

56%
28%
15%

Getting an Interview

Getting an Interview

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17%

Interview Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    Account Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at West Corporation.

    Interview Details

    Was relatively simple and painless process

    Interview Questions
    • I don't really remember, maybe giving some specific scenerio examples   Answer Question
    Negotiation Details
    normal
    Accepted Offer
    Average Interview
  2.  

    Customer Account Executive Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at West Corporation.

    Interview Details

    Applied. Went in and took skills test. easy. Went for drug test few days later. Started 2 weeks later

    Interview Questions
    Accepted Offer
  3.  

    Call Center Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2+ monthsinterviewed at West Corporation.

    Interview Details

    It was pretty easy and the Hr people were friendly.

    Interview Questions
    Accepted Offer
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  5.  

    AT&T Technical Care Representative Interview

    Anonymous Interview Candidate in Spokane, WA
    Anonymous Interview Candidate in Spokane, WA
    Application Details

    I applied online. The process took 3 daysinterviewed at West Corporation in January 2014.

    Interview Details

    You must first fill out the application online. Then you will receive a call telling you to go into West and ask the front desk what you should do next. You then must listen to a 20 minute call, take a couple of tests, and set up a time for your first interview. You're given a sheet of paper to bring to your required Urine Analysis (UA), as they have a zero tolerance on drug use, including marijuana, even though yes, it is legal now here in WA.

    Interview Questions
    • I did not expect my interviewer to ask me to pull out my smart phone and do my best to sell it to her. That was a bit odd. I also assume that if you do not pull a smart phone out of your pocket, you most likely will not be offered the position, although I do not know that for sure.   View Answer
    Negotiation Details
    There was really no negotiation phase. You are given your schedule even before your 7 week training starts, which is really sucky. They don't even offer most people two days in a row off!
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Telephone Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at West Corporation.

    Interview Details

    There was only one interview and it was a voice recorded interview

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Training Manager Interview

    Anonymous Interview Candidate in Reno, NV
    Anonymous Interview Candidate in Reno, NV
    Application Details

    I applied through other source. The process took 2+ weeksinterviewed at West Corporation in December 2013.

    Interview Details

    Began with a phone interview asking basic questions about my previous experience. Offered an in person interview while on the phone. When I got to the interview, I was walked into the HR rep's cubicle. She asked if I had any questions, I thought I would be interviewed by a member of management, and didn't realize that the HR rep was conducting the actual interview. She pulled out a piece of paper with 15-20 questions on it, asked me the questions, and then wrote down my responses. After answering the questions on the form, I was asked a second time if I had any questions. I asked 3 questions, the rep answered them and I left.

    Interview Questions
    • Give me an example of a time when you have had to make a judgement call.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Telephone Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at West Corporation.

    Interview Details

    There is a 2 or 3 week training for some sessions that don't pay much but at the same time it prepares you somewhat for your job . also there is a call that bis graded and you have to pass to get tyhe job.

    Interview Questions
    • How do i do this job and be good at it?   View Answer
    Accepted Offer
    Neutral Experience
    Easy Interview
  9. 1 person found this helpful  

    Customer Service Sales Support Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied online. The process took 2 daysinterviewed at West Corporation in November 2013.

    Interview Details

    The company representative asked about ten questions, mostly surrounding a willingness to assist customers and peers. Later, I learned that this is more of an Account Management position, than a customer service position.

    Interview Questions
    • In the face of knowing now that this is an account management position, the question about having to describe a technical issue to a customer, seems archaic.   Answer Question
    Negotiation Details
    When I tried to negotiate, I was told that they don't negotiate.
    Accepted Offer
    Negative Experience
    Average Interview
  10.  

    Technical Support Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at West Corporation in October 2013.

    Interview Details

    applied online and they called me the same day. set up 1 interview and was hired on the spot

    Interview Questions
    Negotiation Details
    no negotiation...you get 10.00/hr period
    Accepted Offer
    Neutral Experience
    Easy Interview
  11.  

    Customer Care Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at West Corporation in October 2013.

    Interview Details

    I applied online and the process took about two weeks, because of my current work schedule. I interviewed October 2013. Before my interview I went in to take assessments, which was pretty much just a basic typing test. The questions were all pretty basic in the interview. There was a portion of it where she asked me to explain certain processes on the computer, which are basic, in detail.

    Interview Questions
    • They were all pretty basic interview questions; I was asked to sell her my cell phone and to provide step-by-step instructions for basic computer tasks.   Answer Question
    Negotiation Details
    There wasn't really negotiation, I was given an option of a few different shifts to work, but pay-wise there was no real negotiation.
    Accepted Offer
    Positive Experience
    Average Interview

See What West Corporation Employees Are Saying

1 person found this helpful

 Current IT Supervisor in Omaha, NE

Pros: “You get a paycheck for doing your job..... Friday's are casual dress.” Full Review

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