West Corporation Customer Service Representative Interview

Interviewed Nov 2009 in Huntsville, AL (took 2 weeks)

i applied online and received a call the next day from the HR manager asking me to come in person to complete a skills test. when i arrived i was assigned to a computer and took a test consisting of different computer application questions and a typing test. i waited while the desk clerk received my grade and she called me up and told me i had passed the test and gave me a card with the number to the HR lady in charge of phone interviews and told me to call at a certain time. the interview was scheduled for about five days out. the phone interview consisted of four or five scenario questions and she went over my background and work history. she informed me at the end of the interview that i had passed to the next round which consisted of a one on one interview. this was for a few days away. when i arrived, i waited for about twenty minutes for the lady to call me, she was running late. she went over the policies and procedures of the company, showed me a video of a customer service duties and asked if this seemed like something i would want to do. i answered yes of course, then we went over the different companies available to work for and I chose one out of the three available based on my schedule and hours available. she told me i had the job contingent upon a drug test. she gave me the number to set up an appointment. i called and took the test the next day and two days after that the HR lady called again and asked me to come in whenever I could, nothing formal, to finalize everything. I came in that day and signed some papers, got my badge, and instructions for my first day of work and dress code. i started two weeks later.